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Public health guidance in brief on HIV, hepatitis B and C testing in the EU/EEA

This guidance provides EU/EEA countries with the latest scientific evidence to help develop, implement, improve, monitor and evaluate national or local HIV,...

Peak season in Customer Service: A nightmare before Christmas

On a scale of 1 to 10, how much do you like Christmas? I personally love everything about it: the lights, the food,...

How to Figure Out Which Project to Launch Next [MasterMind Session]

The best thing about creative people is that they have lots of great project ideas. But when our time and resources are limited,...

Location, location, relocation: Moving Customer Service operations to improve business

Companies in the travel industry face a formidable challenge: when travelers leave their comfort zone, they want everything to run smoothly, and when...

Public health guidance on HIV, hepatitis B and C testing in the EU/EEA

This guidance aims to provide EU/EEA countries with an evidence-based framework to help develop, implement, monitor and evaluate their own national HBV,...

Scaling businesses: how I learned to embrace the growing pains

In the 1990s, the British anthropologist Robin Dunbar introduced the concept of the Dunbar number. After noticing a correlation between primates’ brain sizes...

Hey Jude, take Customer Service and make it better, better, BETTER

It is easy for e-commerce companies to neglect customer service, especially when the agents’ work volume gets too much to handle. Businesses need...

OpenStack: We’ve seen the future, and it’s metal (and infrastructure, natch)

OpenStack Summit The OpenStack Foundation took to the stage in Berlin this week to talk infrastructure because, heck, everyone loves infrastructure, right? Especially...

What is Bakkt and how will it change the cryptocurrency world?

Blockchain is growing. We can all see it through the daily new innovations in the space, the new companies which bring growth and...

Move earlier. Do everything sooner: Workable’s CEO on building a business abroad

Where do you see yourself in five years? What are your biggest strengths and weaknesses?These are probably the most dreaded questions in a...

Teva Sues FDA Alleging Unlawful Interpretation of the Definition of “First Applicant”

The FDA Reauthorization Act of 2017 (FDARA) created a new type of 180-day exclusivity for ANDA applicants applying for approval of certain drugs...

13 Days of Proven Kickstarter Dead Zone Busting Strategies Begin This Week!

Get Access to 13 Days of Dead Zone Training Starting Friday October, 26 for all Patreon Patrons Starting at Just $1. or Pre-Order the Kickstarter...

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