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Our love affair with subscription products

AI
There are four perky bamboo toothbrushes sitting in my bathroom sink — twice the number of people who use them on a regular...

The good, the bad and the ugly of machine translation for customer service

AI
A lot of people have been talking about machine translation in customer service. It would make replying to tickets more efficient, improve the...

VMware ‘pressured’ hotel to shut down tech event close to VMworld, IGEL sues resort giant

Networks
VMware has been accused of slyly shutting down and evicting a partner's four-day tech event running this week alongside the VMworld US conference...

How to succeed at customer success: a 4-step guide

AI
Consumer and B2B customers alike are busy people. We live in a fast-paced, digital world where technology has groomed us all to expect...

Comodo One. Viewing Security Systems on ITSM

Cyber Security
Reading Time: 8 minutesComodo One. Viewing Security Systems on ITSM How to view all threats identified on Android, Windows and Mac OS X devices...

Firefox 28 Provides Critical Security Patches

Cyber Security
Reading Time: 1 minuteFirefox 28, released on Tuesday, provided numerous important security fixes including 5 for flaws identified in the recent Pwn2Own competition. Pwn2Own...
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