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Why it Pays to Look Beyond the Gloomy Headlines

Crowdfunding
The negative newsflow around the UK real estate market is mounting. The last few weeks it was all about falling consumer confidence and supply...

Writing the perfect message to your customers

AI
Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my...

Comodo’s 2018 Cybersecurity Predictions: Smart Infrastructure Security, SSL Everywhere, The Rise of AI and More

Cyber Security
Reading Time: 4 minutes Cybersecurity in 2017 was a long, winding road with many surprising obstacles. Every other week, there seemed to be a...

Going Global: Mikkel Hippe Brun of Tradeshift

AI
In this new series, Going Global, we’re interviewing leaders from companies of all sizes, who all face the same challenge: how do you...

Language evolution: when did we stop “making love” and start “having sex”?

AI
The other day my 11 year old Portuguese niece begged me to help her out with her English homework. She had written a...

The top 6 side-events during Web Summit 2017

AI
More than 60.000 people are coming to Lisbon this week for Web Summit.I’m not going to lie to you, last year was a...

Companies want explainable AI, vendors respond

Big Data
Fed up with the bribery, insider trading, embezzlement and money laundering committed by white-collar criminals?... What if there was an app that could...

How to transform customer support for business excellence

AI
Customer Support often has a bad name. And that’s strange. Because everyone who works in customer service also knows exactly what it’s like...

Beyond customer “support” — delivering a seamless experience to guarantee customer success

AI
Traditionally, the Customer Support function has been the unsung hero of business, for a very simple reason: the customer neither sees nor envisages...

Three trends to keep top of mind when crafting an AI strategy

Big Data
For CIOs who feel behind the eight ball on artificial intelligence, here's a bit of good news: You're probably not. According to a...

The mangled words of Merkel, Trump and Putin 

AI
What do Merkel, Trump and Putin have in common? Despite monopolising our current global mindshare, there’s something else they have in common: They...

2nd Wave of IKARUS Ransomware Attacks Uses Your Scanner/Printer, Post Office Billing Inquiry

Cyber Security
Reading Time: 4 minutesShould you fear your office scanner/printer? How about your post office? A second wave of new but related IKARUSdilapidated Locky ransomware...
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