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Tag: Bell

Hold on, I’m comin’: waiting music in Customer Service

I just called to say I love you – is not what you expect to hear when you call the service line of...

Musk and Zuckerberg are fighting over whether we rule technology—or it rules us

In the public imagination, the Amish are famous for renouncing modern technology. In truth, many Amish farms hum with machines: milk vats, mechanical...

My Reflections on CES 2019

I just returned from my first CES experience. People are not kidding when they say that the crowds, the lines, and the sheer magnitude of the conference are on another level; nothing could have prepared me!  I was, however, mentally … Continue reading

From Abacus to Zendesk: Customer Service through the ages

Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

Survival of the fittest: are BPOs ready to evolve?

The most successful businesses respond to market pressures much in the same way Darwin’s famous Galápagos finches responded to food scarcity: adapt or...

XPENG Motors Completes Series B+ Round, Raises RMB 4 Billion at close to 25 Billion Valuation

Chinese electric vehicle startup XPENG Motors officially announces the completion of its Series B+ round of 4 billion yuan today, with Primavera Capital...

15 Cannabis Terpenes Explained (Complete Visual Guide)

You might have noticed that not all strains smell the same. Pine, berry, mint… There are more than a few distinctive fragrances in cannabis. Cannabis...

Akiri leveraging blockchain to create trust for sharing healthcare data

In Francisco-based Akiri is a healthcare startup that leverages the blockchain to create a cloud-based, invitation-only network of trust for sharing healthcare data. Akiri recently...

SSL Precertificates and How They Work

Reading Time: 3 minutesSSL certificates – yes, we have heard much about SSL certificates, but how about SSL Precertificates? – it doesn’t seem...

AT&T Notifies Wireless Customers of Data Breach

Reading Time: 2 minutesUpdate: check the latest version of Comodo’s free mobile security app The company whose logo used to be the cracked Liberty...

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