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Tag: bbc

Viewpoint: Why racism in US is worse than in Europe

Media playback is unsupported on your device Last week in New York City, a black lawyer and he r 19-year-old daughter were...

Automating customer support: do humans really need human help?

According to Reputation Builder, an angry customer is two or three times more likely to leave a negative review, and 80% of customers...

Beyond customer “support” — delivering a seamless experience to guarantee customer success

Traditionally, the Customer Support function has been the unsung hero of business, for a very simple reason: the customer neither sees nor envisages...

The mangled words of Merkel, Trump and Putin 

What do Merkel, Trump and Putin have in common? Despite monopolising our current global mindshare, there’s something else they have in common: They...

Ransomware Served Through Online Ads

Reading Time: 3 minutesCyber criminals have resorted to another sophisticated way of infecting user systems with ransomware and other malware. Malvertising or compromised...

Inside the mind of white America

The concept of there being "two Americas" is almost as old as the nation itself.From the outset there were the landowners, the ruling...

25 Untranslatable Words from Around the Globe

Languages are rich, dynamic networks, constantly changing with time. Translators have their work cut out for them, having to familiarise themselves with slang, idioms, and other twists of...

Hacker Spoils BBC Christmas

Reading Time: 2 minutes According to a Reuters report, an unidentified hacker seized control of one of the servers within the BBC network. The...

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