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Tag: Automation

Verizon and MassTLC challenge local robotics developers: Show us what you can do with 5G technology

Verizon 5G Robotics Challenge will award $300,000 in grants and give developers access to 5G technology to realize their concepts BOSTON MA –...

What are the use cases and advantages of Cognitive Computing?

Cognitive computing has taken the tech industry by storm and has become the new buzzword among entrepreneurs and tech enthusiasts. Based on the...

MassTLC Announces Verizon 5G Robotics Challenge

MassTLC is partnering with Verizon 5G Labs and Ericsson to launch Verizon 5G Robotics Challenge. This first-of-its-kind nationwide challenge calls for universities and startups to study how 5G will impact robotics and how 5G powered robotics will impact industry.  Winning teams will receive grant funding to create and build their concept which will answer any of […]

The post MassTLC Announces Verizon 5G Robotics Challenge appeared first on MassTLC.

The Register translates VMware’s VMworld Europe 2018 news into plain English – our free guide for every reader

Today marks the opening of VMware's VMworld Europe 2018 event in Barcelona, Spain. The Dell-owned virtualization giant has a bunch of announcements to...

Survival of the fittest: are BPOs ready to evolve?

The most successful businesses respond to market pressures much in the same way Darwin’s famous Galápagos finches responded to food scarcity: adapt or...

What it means to be a customer centric organization

You might be thinking, “great, another article about customer centricity. I cannot wait to read it”.Followed by a robust yawn. Books, blogs, keynotes,...

Insert coin: Level up your player support experience

If you’re wondering if I’m a gamer, I’m not.I don’t play video games every day, I don’t crowd my mobile phone with gaming...

Customer Success Content Will Save Your SaaS

All successful business owners know that the key to their success is due to the customer’s satisfaction. The customer always comes first. Being...

Success with automation and AI requires a high ‘RQ’

Companies know that a high IQ can help drive business value. But the analyst outfit Forrester Research believes that if companies are going...

Computer says no — Why my dad hates automation in customer support

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

Ticket to ride — Transforming customer service with next-generation automation

This article is a guest post from Mikhail Naumov, President and Co-Founder at DigitalGenius, an AI platform that puts customer support on autopilot...

VMware AWS cloud goes down… under, launches in Asia-Pacific, touts devops-ish tools, etc

VMworld US The VMware world's VMecca – VMworld 2018 US – is upon us this week in Las Vegas. The virtualization giant has...

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