AWS re:Invent 2023, Amazon Web Services’ annual flagship conference, took place in Las Vegas from November 27 to December 1, 2023. This year’s event...
Unstructured data is information that doesn’t conform to a predefined schema or isn’t organized according to a preset data model. Unstructured information may have...
This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and...
Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate,...
Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. IDP offers...
AWS delivers services that meet customers’ artificial intelligence (AI) and machine learning (ML) needs with services ranging from custom hardware like AWS Trainium and...
This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural...
Organizations with contact centers benefit from advanced analytics on their call recordings to gain important product feedback, improve contact center efficiency, and identify coaching...
