Customer service conversations typically revolve around one or more topics and contain related questions. Answering these questions seamlessly is essential for a good...
As the touchpoints customers use to engage with brands move to an increasingly complex mixture of digital and real-life interactions, you’re faced with the daunting task of delighting your customers with personalized experiences that hit the mark across these channels. Customer expectations are evolving as well. Today’s customers quickly lose patience with brands that can’t […]
We often have questions when making a choice about a product or service. When was the last time you found yourself at the IT help desk at work? You probably had questions like “What time does the IT Help Desk open?” or “Can I get a temporary machine while you repair my laptop?” Quick and […]
