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Solvpath’s Self-Serve Technology Meets the Demands of a Post-Pandemic…

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Carl D'Agostino | Carl Dagostino | Solvpath | Self-service customer support system | visual customer support | Solvpath Customer Support, konnektiveCRM, Konnektive, Self Service Support

Solvpath transfers your inbound support inquiries to a quick, dependable visual solution. Empowering customers to resolve basic and complex consumer tasks on their own.

This Google age where consumers expect immediate answers carries over to customer support as well,

Solvpath, a pioneer in self-serve customer support technology, today announced that they have finalized their integration with the powerful CRM and order management platform Konnektive, its self-serve customer support system successfully resolved over 200,000 consumer support requests with a 71% success rate, delivering support experiences that customers ranked as good as, or even superior to, those conducted by a live customer support representative.

E-commerce customers have been especially receptive to the huge cost savings and performance. The triumph of Solvpath’s self-serve support system comes just as post-Covid-19 consumers are demonstrating not only a preference, but an expectation, for self-serve options in customer support.

Konnektive CRM’s advanced tools and single-platform format not only renders it perfect for merchants selling high-volume, direct-to-consumer products, but also makes Konnektive exceptional for Solvpath to integrate with, particularly considering Solvpath’s fast deployment and ease of use that has shown to be key among e-commerce merchants and consumers.

Offering a range of proven support templates to choose from for handling dozens of sales funnels, Solvpath also employs a visual support channel that utilizes rich media (video, images, animation and text) to address a wide variety of complex support inquiries, allowing for a perfectly executed canned response every time.

Solvpath places a heavy emphasis on their visual format, which enhances the customer experience. Having full control of the design elements within Solvpath Studio, as well as the support flow with Solvpath’s path builder, allows for full customization.

The emphasis on omni-channel and visual support distinguishes Solvpath from voice IVRs and other support channels in delivering a superior customer experience. The same savvy merchants and advanced customers drawn to Konnektive CRM’s effective platform are taking great satisfaction in Solvpath’s visual support experience for both the merchant and the consumer.

Solvpath’s timely technology furthermore helps merchants stay compliant with Visa regulations regarding negative option billing and subscriptions. With Solvpath, merchants can easily meet Visa’s requirement to offer customers a digital, self-service cancellation option, but not before Solvpath attempts to save the sale or continuity, offer upsell options, and more. In this way, Solvpath benefits both the merchant and the consumer.

“This Google age where consumers expect immediate answers carries over to customer support as well,” says Solvpath Founder and CEO Carl DAgostino. “We’re seeing a high percentage of customers choosing a self-service option over speaking with a live representative. Solvpath performs in line with—or in most cases, outperforms—other customer support channels, and for a fraction of the cost. It’s become less a question of why use Solvpath than, ‘Why aren’t you using Solvpath?’”

About Solvpath

Based in New York but operating globally, Solvpath reassigns your incoming customer support requests—via phone, email, social media, and direct links—to an easy-to-use, self-serve visual resolution. With Solvpath’s support technology, your customers can address a range of issues on their own, quickly and reliably.

Try Solvpath for yourself. FREE 30-Day Trial. Be up and running in the matter of days.
For more information or to take advantage of this exclusive offer, please contact us through our website or call us directly at: (877) 805-4520

Press release writing by WebSiteText and Proofreading Services by The Proofreaders.

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Source: https://www.prweb.com/releases/solvpaths_self_serve_technology_meets_the_demands_of_a_post_pandemic_world/prweb18067843.htm

Ecommerce

YouTube to pilot test shopping from livestreams with select creators

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YouTube will begin pilot testing a new feature that will allow viewers to shop for products directly from livestream videos. The feature will initially launch with just a handful of creators and brands, the company says, and is an expansion of the integrated shopping experience YouTube began beta testing earlier this year.

That feature was designed only for on-demand videos, and allowed viewers to tap into the “credibility and knowledge” of trusted creators in order to make informed purchases, the company explained at the time. It said it would roll out to more creators over the course of 2021.

More recently, YouTube tested livestreamed shopping with a one-day shopping event focused on small businesses.

YouTube’s video platform, for years, has been a powerful tool for product discovery, as its over 2 billion logged-in users per month turn to the service to watch product reviews, demos, unboxings, shopping hauls, and other content that could inspire future purchases. But creators who wanted to sell from their YouTube videos would often have to promote affiliate links to online stores through the video’s description or in-video elements, like cards or end screens.

In more recent years, YouTube also introduced a merch shelf that would allow viewers to shop a set of specific products the creator selected.

The integrated shopping experience, meanwhile, allows viewers to shop the products shown in the video itself by tapping on a “view products” button, which brings up a list of the items being featured.

Image Credits: YouTube

This feature allows YouTube to better compete with the growing number of video shopping experiences becoming available from both startups and competitors, including Facebook, Instagram, TikTok Pinterest, Amazon, and Snapchat. Many of those include support for livestream videos, too.

Over the past year, for example, startups like Bambuser, Popshop Live, Talkshoplive, Whatnot, and others have raised multi-million dollar rounds to invest in their own live video shopping businesses. Meanwhile, Facebook recently launched Live Shopping Fridays to test live shopping within the beauty, fashion and skincare space. And Walmart partnered with TikTok on livestream shopping events on multiple occasions.

YouTube’s own interest in this space has been heating up, as well, as just this week the company announced it was acquiring Indian video shopping app Simsim — an indication of Google’s interest in further integrating video shopping experiences into its own platform. Google also integrated video shopping into its Shopping search business, which included one effort from Shoploop, a video shopping product that graduated from Google’s in-house incubator, Area 120.

The expansion of YouTube’s integrated video shopping experience was announced today alongside other new Google Shopping features, including the addition of new section that organizes deals and sales on Google’s Shopping tab, which will be free for merchants who want to list.

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Source: https://techcrunch.com/2021/07/21/youtube-to-pilot-test-shopping-from-livestreams-with-select-creators/

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Valoreo raises $30M more to acquire e-commerce brands across LatAm

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Just over five months after securing $50 million in debt & equity, Valoreo has closed on a $30 million Series A funding round.

Mexico City-based Valoreo aims to invest in, operate and scale e-commerce brands as part of its self-described mission “to bring better products at more affordable prices” to the Latin American consumer.

Valoreo (which the company says is an extension of the Spanish word “valor,” meaning to add value), acquires merchants that operate their own brands and primarily sell on online marketplaces such as Amazon and Mercado Libre. The company targets brands that offer “category-leading products” and which it believes have “significant growth potential.” It also develops brands in-house to offer a broader selection of products to the end customer.

The startup was founded in late 2020 and has since swelled to more than 100 employees throughout Latin America. It has also since completed “multiple” acquisitions of local brands operating across a variety of industries, such as beauty, fitness and home goods.

California-based Presight Capital and Kingsway Capital out of the United Kingdom co-led the round, which also included participation from existing backers such as Kaszek, Upper90 and FJ Labs. The company declined to break down how much equity it raised in its seed round, but including debt, Valoreo has secured $80 million since inception.

It plans to use the new capital mostly to continue acquiring e-commerce brands across Mexico, Brazil and Colombia as well as to do more hiring.

The company says its model differs from that of its U.S.-based competitors (such as Thrasio and Perch) in that it is tailored to “the specific needs of the Latin American market and is specifically focused on the Latin American end customer.”

Valoreo aims to help entrepreneurs who may lack the resources and access to capital to take their businesses to the next level.

At the time of its seed raise, co-founder and co-CEO Stefan Florea told TechCrunch that the company takes less than five weeks typically from its initial contact with a seller to a final payout. 

Then, the acquired and developed brands are integrated into the company’s consolidated holding. By tapping its team of “specialists” in areas such as digital marketing and supply chain management, it claims to be able to help these brands “reach new heights” while giving the entrepreneurs behind the companies “an attractive exit,” or partial exit in some cases.

Generally Valoreo acquires the majority of the business, with the purchase price typically being a combination of an upfront cash payment and a profit share component so sellers can still earn money.

Hernan Kazah, co-founder and managing partner of Kaszek, said the firm doubled down on its investment in the startup after seeing its “impressive growth over the past few months.”

Valoreo is not the only Latin American startup focused on this space. In April, Merama announced it had raised $60 million in seed and Series A funding and secured $100 million in debt.

The money was raised “at well over a $200 million valuation,” co-founder and CEO Sujay Tyle said at the time.

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Source: https://techcrunch.com/2021/07/21/valoreo-raises-30m-more-to-acquire-e-commerce-brands-across-latam/

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EdgePetrol Signs on as Mako VPN Cloud Partner

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Mako understands that if a solution is of value to the customer, it’s beneficial for them to enhance that value. This is exactly how Edge and Mako have worked together to help mutual customers achieve their goals.

EdgePetrol has joined the Mako VPN Cloud Partner Program, making it easier for petro/c-store retail customers to connect to EdgePetrol’s fuel pricing services. The software company’s distributed retailers implement Mako Networks SD-WAN technology to ensure reliable and secure network connections.

Mako’s VPN Cloud Partner Program allows retail sites to connect seamlessly and reliably to service providers’ applications, providing accessible, always-on reporting and boosting performance at the retailer site level. EdgePetrol uses Mako VPN Cloud technology for direct access to retailers, eliminating file errors due to disconnections and removing the need for a 24/7 connection to a back-office computer. The company works with 20% of the UK petro/c-store market including most of the top 50 independents and major oil companies, and already has several hundred stations signed up in the US.

“Mako understands that if a solution is of value to the customer, it’s beneficial for them to enhance that value,” said EdgePetrol CEO Gideon Carroll. “This is exactly how Edge and Mako have worked together to help mutual customers achieve their goals.”

Mako VPN Cloud Partners have the option to deploy physical or virtual Mako VPN concentrators to make services in their online environments available easily and securely to tens of thousands of distributed retail locations. Retailers who utilize Mako security gateway devices can connect to a VPN Cloud Partner’s network by selecting it in the appropriate dropdown menu from the Mako CMS.

“We’re excited to welcome EdgePetrol as a member of our VPN Cloud Partner Program and look forward to working with their team to securely connect customers to their network in the UK and US,” said Simon Gamble, President of Mako Networks. “Our VPN Cloud technology streamlines EdgePetrol’s real time transaction and delivery data and ensures their network connectivity is reliable and protected.”

As a leading network technology vendor, Mako Networks helps partners with:

  • Complimentary or reduced-cost Mako VPN aggregation technology
  • Secure Mako VPN Template for “One Click” configuration
  • Approved Mako marketing documents
  • 24/7 access to Mako technical support

According to Carroll, “Mako’s VPN Cloud Partner Program creates a proven and secure connection for our mutual customers so they can trust EdgePetrol. As a company launching in a new territory, trust is key to our success.” He notes that EdgePetrol has been particularly impressed with the Mako System’s ease of implementation. “Most of the required communication has been between EdgePetrol and Mako, leading to a seamless process for the customer.”

The Mako VPN Cloud Partner Program is a win-win-win proposition where Mako Networks, partners and customers collectively benefit from their involvement. Switching to the Mako System from other platforms often yields significant savings when weighing in preliminary and ongoing costs.

Retailers can also connect to Mako VPN Cloud Partner networks without reconfiguring any internal IP addressing schemes via Mako’s technology. Because fuel brand security standards frequently prevent payment environments from accessing the public Internet, Mako VPN Cloud technology gives retailers a means to securely access third-party service providers without traversing the Internet directly. The streamlined solution uses a Mako VPN Cloud connection that bypasses the public Internet, maintaining compliance with PCI DSS and other brand standards, while avoiding any single point of failure.

Key technical features and benefits of the Mako System include:

  • Mako’s technology allows retailers to connect to partner networks without reconfiguring their internal IP addressing schemes
  • Secure Mako VPN Cloud tunnels permit retailers to bypass the public Internet when connecting to partner networks, maintaining compliance with brand requirements, PCI DSS and other security standards
  • Mako’s SD-WAN circuit redundancy, virtual and physical device redundancy and geographic redundancy provides industry-leading reliability for keeping retailers connected to partner networks

To inquire about services available from current Mako VPN Cloud Partners or about becoming a Mako VPN Cloud Partner, please contact Mako Networks at [email protected] or 800-851-4691.

About EdgePetrol
Since 2015, EdgePetrol has delivered intelligent, real-time software solutions for fuel retailers. EdgePetrol provides pricing software that gives station owners accurate insight to help them combat reducing volumes and aggressive competition by making more informed pricing decisions. 18 of the Top 50 UK independent retailers along with major oil companies and hundreds of other stations trust EdgePetrol to assist with their fuel pricing decisions, with customer case studies showing margin increases of 12 cpg volume increases of 20% and profit increases of 18%. In addition to its UK location, EdgePetrol has US offices located in Texas.

About Mako Networks
Mako Networks provides simple, secure, PCI-certified networks for distributed enterprises. Operating internationally from offices in the US, United Kingdom, Australia and New Zealand, Mako integrates centralized cloud management and reporting, true SD-WAN, secure Wi-Fi, high speed cellular, HA Fast Failover, Mako VPN Cloud, next-generation firewalls and end-to-end PCI DSS certification in one, easy-to-manage system. For more information, visit makonetworks.com.

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Source: https://www.prweb.com/releases/edgepetrol_signs_on_as_mako_vpn_cloud_partner/prweb18080858.htm

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Four U.S. Auction Houses with Diverse Areas of Specialty Sign on as…

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WorthPoint Logo

These companies enrich our Price Guide in two ways: they expand the data we currently have in a wide range of categories, and they offer regional expertise from across the U.S.

WorthPoint Corporation is pleased to announce that it has signed agreements with four auction houses to supply sales data to its industry-leading site, WorthPoint.com.

The new partners include Huggins & Scott Auctions of Silver Spring, Md., Schur Success Group of Monument, Colo., Big Daddy Auctions & Sales of Youngtown, Ariz., and Freeman Yoder Auctions near Punxsutawney, Pa.

“These companies enrich our Price Guide in two ways: they expand the data we currently have in a wide range of categories, and they offer regional expertise from across the U.S.,” said Will Seippel, WorthPoint founder and CEO. “Both the content they offer and their knowledge as sellers are so important for our subscribers; we’re proud to partner with all four of them.”

Huggins & Scott Auctions specializes in sports memorabilia ranging from baseball, football, and graded cards to autographed and vintage boxing and hockey collectibles. The company’s president, Bill Huggins, has been a major figure at sports collectible shows over the last 30 years, helping to move trading cards from a modest hobby to a multi-million-dollar industry. More than 28,000 of the company’s auction results are now available on WorthPoint.com.

“There are countless items archived on WorthPoint, making it a great tool for researching actual sale prices for both known and difficult-to-find items,” said Mathew Flores, auction coordinator at Huggins & Scott Auctions. “We have sold hundreds of these more obscure items that WorthPoint has a knack for documenting, so we know how valuable it is to have such a comprehensive resource. Our prices will add to that, making this partnership great for everyone.”

Schur Success Group opened 35 years ago in Colorado and is an auction, appraisal, and real estate company that conducts government surplus, estate, and property auctions. Their experts help sell everything from small assortments of collectibles to large business liquidations. Nearly 40,000 prices from their residential and business auctions have been added to WorthPoint’s Price Guide.

“As personal property appraisers, our team started using WorthPoint years ago,” said Richard D. Schur, COO, master auctioneer and appraiser of Schur Success Group. “We’re proud of our auction results and thrilled to share them with the world through WorthPoint; it’s a great bonus for our current and potential buyers and sellers.”

Big Daddy Auctions & Sales specializes in estate buyouts, consignments, and personal property liquidation. Billed as the “Best Little Auction House in the West,” the company was founded in 2018 and holds auctions every Monday.

“I look forward to working with WorthPoint and sharing our realized prices,” said Ron Tweed, owner of Big Daddy Auction & Sales. “A colleague in the auction business introduced us to WorthPoint, and it’s been a solid resource for both prices realized and references.”

Since 2008, Freeman Yoder Auctions has regularly hosted estate, equipment, and property auctions in western Pennsylvania. Some of the company’s specialties include service station gas and oil memorabilia, country store items, toys, and coins. The Freeman Yoder Auctions team also has expertise with farm equipment sales, business liquidations, and consignments.

“WorthPoint’s database is deep and reaches back several years, enabling us to compare prices realized from different time periods and glean all sorts of information about an object beyond its price,” said Anne Lyons, auction specialist for Freeman Yoder Auctions. “As sellers, we often encounter odd or ‘unknown’ items, and the Price Guide is one tool we use to research these collectibles so we can write more accurate descriptions. We are happy to provide valuable information to WorthPoint’s growing database.”

WorthPoint partners with a diverse group of online marketplaces and traditional auction houses to provide archived sales data for art, antiques, luxury, vintage, and collectible items.

About WorthPoint Corporation: WorthPoint manages the largest online resource for researching, valuing, and preserving antiques, art, and collectibles. The company’s suite of offerings on WorthPoint.com includes a Price Guide, a resource gallery for identifying maker’s marks, autographs, patterns, and symbols (M.A.P.S.), and a digital Library with nearly 1,000 books on collectible topics. Through data aggregated from online marketplaces, including eBay and leading auction houses, WorthPoint empowers the antiques and collectibles industry by providing a steady stream of new data each month, building on more than 540 million archived prices and nearly 1.3 billion images to improve pricing transparency for sellers and buyers. WorthPoint is headquartered in Atlanta and has subscribers on six continents.

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Source: https://www.prweb.com/releases/four_u_s_auction_houses_with_diverse_areas_of_specialty_sign_on_as_worthpoint_partners/prweb18081766.htm

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