DENVER (PRWEB) 20 april 2021

eMite (a subsidiary of Prophecy International ASX:PRO) has achieved platinum status within Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.

“We’re proud to have eMite with their premium applications in our enterprise marketplace AppFoundry.” said Juergen Tolksdorf, Sr. Director, Marketplace Innovation. “Their solution complements the capabilities of Genesys Cloud and integrates seamlessly into the user experience. Due to their flexible licensing mechanism, their solution can be utilized within all sizes of customer environments.”

eMite is a leading cloud contact center reporting and analytics solution that combines advanced analytics, data correlation, KPI management, and threshold alerting into a single, out-of-the-box solution. eMite currently integrates with over 80 different platforms, enabling users to pull all their contact center performance data (including human sentiment) into one single pane of glass. With eMite, contact center teams can spend less time logging on to multiple platforms or putting together incredibly complex reports, and more time focusing on creating a world-class contact center experience.

“By adding eMite to their Genesys contact center, customers will be able to maximize their investment in Genesys,” says Paul Herbka, Vice President of Product Management at Prophecy International. “As a Platinum Partner, we are incredibly excited to work together with the team at Genesys and continuing to innovate, adapt, and improve our solution to enhance contact center reporting capabilities around the world. These are the best and brightest minds in this industry and together, we plan on bringing some exciting offerings to market throughout 2021 and beyond.”

eMite is dedicated to supporting the growth of the contact center industry worldwide, and to help with that initiative, eMite has been working around the clock to help identify the biggest obstacles to better reporting and assisting contact center teams in overcoming these obstacles by streamlining reporting processes, eliminating data silos, and creating a solution that handles a complex reporting environment:

• Visualizing Data in a Single Pane of Glass
• Simple and Efficient Reports
• Real-Time & Historical Reporting Capabilities
• Custom KPIs (key performance indicators) and reports for your exact needs
• Omnichannel Reports

As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their eMite subscription included on their Genesys invoice thereby simplifying vendor management.

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About eMite

eMite, a subsidiary of Prophecy International (ASX:PRO) eMite is the Contact Center Analytics solution that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution which provides actionable insights from both real-time and historical data. Vist http://www.emite.com.

Over Prophecy International Holdings Limited

Prophecy International Holdings Limited is een beursgenoteerd Australisch bedrijf (ASX: PRO) dat sinds de jaren tachtig wereldwijd actief is. Meer recent lag de focus bij Prophecy op het laten groeien van de eMite- en Snare-activiteiten. Het eMite service intelligence-platform combineert analyse, correlatie, capaciteit en prestatie, beschikbaarheid en SLA-beheer in één kant-en-klare oplossing om klanten realtime inzicht te bieden. De Snare-productsuite is een zeer schaalbaar platform van beveiligingsproducten dat is ontworpen om gebeurtenislogboekgegevens te vinden, te filteren en door te sturen. Snare-log-bronnen zijn onder meer Windows, platte bestanden, databases, Linux, Mac en Solaris met dekking voor desktops en servers.

Prophecy opereert wereldwijd vanuit Adelaide en Sydney in Australië, Londen in het Verenigd Koninkrijk en in Denver, VS.

Bezoek http://www.prophecyinternational.com

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