Michigan State University Federal Credit Union saves 2,000 employees hours each month via its AI-driven, internal chatbot Gene. The $7.3 billion, East Lansing, Mich.-based credit union launched its internal bot Gene through its innovation lab, which was stood up in 2021, Ami Iceman-Haueter, chief research and digital experience officer at MSUFCU, said Friday at the […]
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- Source: https://bankautomationnews.com/allposts/retail/msufcu-chatbots-equal-to-21-ft-employees-735000-estimated-salaries/