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Listen: The latest CX trend in digital banking is on-screen voice

Listen: The latest CX trend in digital banking is on-screen voice

The latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or other self-serve experiences to speaking with a person within a mobile app or digital banking site. In this week’s episode of “The Buzz” podcast, Dan Michaeli, CEO and co-founder of customer service platform Glia, tells […]

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Source: https://bankautomationnews.com/allposts/listen-the-latest-cx-trend-in-digital-banking-is-on-screen-voice/

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