샌프란시스코 (PRWEB) 2021 년 3 월 25 일

Gladly, the customer service platform that helps brands deliver a more personalized customer experience, is now a Shopify Plus Certified App partner. Under the program, Shopify merchants can easily integrate with Gladly’s platform, enabling them to offer personalized customer service that treats customers as people, not tickets. Once integrated with Gladly, Shopify merchants can view information about a customer’s past purchases and preferences during any interaction, as well as manage all orders within the Gladly platform.

“Shopify has made it easy for brands of all sizes to meet – and exceed – their customers’ online shopping expectations by providing access to, and integrations with, some of the industry’s most creative and innovative solutions,” said Joseph Ansanelli, CEO, Gladly. “We are proud to be a Shopify Plus Certified App partner and look forward to helping Shopify merchants offer radically personal customer service that drives revenue and loyalty.”

The Shopify Plus Certified App Program supports Shopify Plus merchants by helping them find the apps and solutions they need to build and scale their business. Shopify Plus Certified Apps are selected and reviewed by the Shopify App Review team to ensure it meets Shopify’s advanced requirements in performance, security, privacy, and support.

“The Shopify Plus Certified App program is designed to meet the advanced requirements of the world’s fastest growing brands,” said Loren Padelford, VP, Shopify. “We’re happy to welcome Gladly to the program, bringing its insight and experience in customer support to the Plus merchant community.”

Benefits of Gladly include:

• Every Channel Built In – Gladly’s cloud-based platform has every customer service channel natively built into a single UI, including voice.
• Know Your Customer – Agents are given key customer information from Shopify like past purchases, buying preferences and more to drive personal conversations that build brand loyalty and offer recommendations that inspire purchases.
• Help Agents Work Faster – Agents are given a single command center to help support customers faster with the ability to cancel/refund orders, issue discounts, and access quick links to Shopify
• Quick and Easy Setup – Customer service teams can get up and running in days, instead of weeks with an out-of-the-box integration built by Gladly that requires no technical resources.

“With Gladly, everything an agent needs is right in front of them,” said Katrina Donohue, Customer Experience Manager, Rothy’s. “They can see a customer’s orders pulled right in from Shopify. They can see what a customer’s lifetime value is. They can cancel an order. The usability as an agent is 100% better with Gladly.”

Gladly 소개

Gladly는 상담원이 여러 채널에서 고객과 원활하게 통신 할 수 있도록하여 고객 서비스를 Radically Personal로 만드는 유일한 플랫폼입니다. 사례 나 티켓 번호가 아닌 사람 중심의 고객 서비스를 기꺼이 중앙에 배치하여 상담원은 단일보기에서 고객에 대한 완전한 가시성을 제공합니다. Gladly와 함께 JetBlue, JOANN 및 TUMI와 같은 세계에서 가장 혁신적인 소비자 기업은 일회성 경험이 아닌 평생 고객 관계를 발전시킵니다. 샌프란시스코에 본사를 둔 Gladly는 2014 년에 설립되었으며 Greylock, GGV Capital, NEA 및 JetBlue Ventures를 비롯한 업계 리더들이 개인적으로 지원합니다.

소셜 미디어 또는 이메일에 기사 공유 :