Software product-based firm Freshworks Inc (1) has acquired IT orchestration and cloud management platform- Flint. This was amongst one of the key acquisitions that the firm was looking into. Freshworks, formerly known as Freshdesk, will benefit from this deal as it will help its IT service management (ITSM) and IT operations management (ITOM) capabilities. 

It would enable IT teams to manage hybrid infrastructure, optimize spending, and automate employee workflows. Ankur Gakkhar and Abhishek Pande, co-founders at Flint, are going to be leading Freshworks’ teams. While Ankur would be heading the automation and cloud management product team, Abhishek will be directing the platform and technology integration effort. 

The acquisition would further help Freshworks build out on some of its existing services while building its operations management capabilities to go from alert management to automatically solving the most common IT issues. 

Building better IT solutions

Freshworks CEO Prakash Ramamurthy said that while the firm was already looking to expand its ITSM and ITOM capabilities before the Coronavirus pandemic hit the globe. He added that having these capabilities has become much more important now as most of these teams are now working remotely. 

With the acquisition, Freshworks can leverage intelligent automation to efficiently provision IT resources, automate workloads, and rapidly remediate business-critical incidents. This can be done using out-of-the-box connectors to many of today’s popular service providers that include Microsoft, Amazon, Google, Alibaba, VMware, Okta, etc.

Ramamurthy stated, “Even in early January, we felt this was a space where we had to have a time-to-market advantage. So acquiring and aggressively integrating it into our product lines seemed to be the most optimal thing to do than take our time to build it — and we are super fortunate that we placed the right bet because of what has happened since then.”

Freshworks has raised around $400 million so far and is amongst the fastest growing SaaS company from India that’s based in California. 

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