Share As consumers are flocking to digital banking channels during the COVID-19 pandemic, banks are rethinking how they handle customer interactions. For Citibank, this has meant tweaking its mobile app to help customers easily self-serve.  “We’ve accelerated a lot of the things that we identified weren’t working or that we wanted to tweak,” said Mike …Read More

Source: https://bankinnovation.net/allposts/biz-lines/retail/citi-tweaks-digital-channels-to-handle-covid-19-volume-spike/