Tarv Nijjar, global senior director of customer experience transformation at McDonald’s, was a keynote speaker at this year’s AI Summit and spoke about embracing change. He sat down with Chuck Martin to talk about his keynote addressing what you need to do to inspire change. How to get your whole organization on that journey and how you do that thinking with a “problem first mindset” to be able to work all the way through to delivering value as opposed to doing AI for the sake of doing AI.

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