Keynote speakers at the first Digital Mortgage Conference included Regis Hadiaris, Rocket Mortgage product lead at Quicken Loans; Michael Tannenbaum, senior vice president of mortgage at SoFi; Rajesh Bhat, CEO at Roostify; and Jalaj Jha, Head of marketing and digital products – home loans at Capital One.
Jha, along with John Harrell, vice president of product management with USAA, discussed the idea that for mortgage companies to make their customer experience better, they needed to improve the tools they provide to the workers that service them.
Another session covered the debate regarding whether to build mortgage technology tools in-house versus using a vendor’s software or even acquiring another company just for its expertise.
Among the presenters was Vishal Garg, the CEO of Better.com. He started the company in January of that year through the purchase of Avex Funding.
During the show, the now-infamous Garg declared he specifically acquired “a technology-backward mortgage bank” because he wanted to see all the processes on paper, which provided a blueprint for how to improve the mortgage process. “We had an assembly line like a Model T assembly line and we turned that into a Tesla.”
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- Source: https://www.nationalmortgagenews.com/list/digital-mortgage-conference-2023-and-through-the-years
