{"id":3689959,"date":"2024-07-02T04:15:42","date_gmt":"2024-07-02T08:15:42","guid":{"rendered":"https:\/\/zephyrnet.com\/innominds-and-minerva-cq-partner-for-ai-powered-customer-support-iot-now-news-reports\/"},"modified":"2024-07-02T04:15:42","modified_gmt":"2024-07-02T08:15:42","slug":"innominds-and-minerva-cq-partner-for-ai-powered-customer-support-iot-now-news-reports","status":"publish","type":"post","link":"https:\/\/zephyrnet.com\/innominds-and-minerva-cq-partner-for-ai-powered-customer-support-iot-now-news-reports\/","title":{"rendered":"Innominds and Minerva CQ partner for AI-powered customer support | IoT Now News & Reports","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"
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Innominds<\/a><\/strong>, a differentiated Digital and Product Engineering services company, has announced a partnership with Minerva<\/strong> CQ<\/strong>,<\/a> a  company that provides an AI copilot that makes contact centre agents faster and calls shorter. This collaboration will provide enterprises with a one stop shop for AI solutions  designed to boost agent productivity and improve customer experiences.<\/span><\/p>\n

Innominds, headquartered in San Jose, CA<\/span>, delivers innovation to ISVs, OEMs and Enterprises serving the industry segments \u2013 software and Hi-Tech, life sciences, construction, automotive<\/a> and logistics and transportation<\/a>. The company\u2019s services offer TruVelocity for AI adoption driven non-linear outcomes. Innomind\u2019s vision is to deliver Engineering Intelligence responsibly to help customers innovate on future-proof scalable solutions and products integrating connected devices to cloud and cognition.<\/p>\n

Minerva CQ\u2019s AI copilot drives the customer conversation forward, in real-time, with a unique adaptive agent experience that streamlines each interaction and ensures effective resolution. The technology surfaces the optimal workflows for agents and uses pre-built LLMs and RAG-based knowledge surfacing to enhance agent\u2019s knowledge and give them more confidence to resolve customers issues faster.<\/p>\n

This partnership was announced during a webinar co-presented by Innominds CEO Divakar Tantravahi<\/span> and Minerva CQ CEO Cosimo Spera<\/span>, PhD. The event highlighted how their combined expertise and cutting-edge AI technologies are set to influence customer and product support.<\/p>\n

\u201cWe are thrilled to partner with Minerva,\u201d said Divakar Tantravahi<\/span>, the CEO of Innominds. \u201cIts AI-driven co-pilot technology perfectly complements our mission to generate True Velocity by redefining our next generation offering of AI driven integrated customer support and journey management. The partnership will help us disrupt and accelerate market penetration in tech and product support, healthcare, retail and transportation.\u201d<\/p>\n

Cosimo Spera<\/span>, the founder and CEO of Minerva CQ, said, \u201cThe collaboration with Innominds enables Minerva CQ to use its domain level expertise in customer experience management for the technology, healthcare<\/a> and retail sectors<\/a>. That in addition to Innomind\u2019s TruVelocity framework for AI provides a comprehensive AI solution to augment customer service agents.\u201d<\/p>\n

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