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With RPA on the rise, security challenges remain

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Robotic process automation (RPA) is experiencing a watershed moment. Gartner estimates that 50% of U.S. health providers will invest in RPA over the next three years. Moreover, the overall RPA market is expected to grow by more than 7% annually over the next few years to reach $379.87 million by 2027, up from $182.8 million in 2019.

Switching repetitive tasks to RPA functions not only eliminates errors but garners significant cost savings. That’s because RPA addresses bottlenecks with workflows, data, and documentation while providing audit trails and reducing both compliance expenses and risks. RPA can also boost legacy integration and record digitization plus enable data-driven decisions and “path-to-cognitive” technologies, according to Technologent CIO and VP Mike McLaughlin.

“The definition of RPA can be simplified as the category of software that automates tasks traditionally performed by a human, using software robots that follow a specific set of rules and interact with existing systems via user interfaces,” McLaughlin explained to VentureBeat via email. “These software robots can replace repetitive tasks, do system integrations, and automate transactions from task level to enterprise level via scheduled orchestration.”

For example, San Jose-based RPA firm Automation Anywhere recently worked with a pharmaceutical company in Europe to accelerate the research and approval of COVID-19 vaccines by augmenting reporting. RPA startup UiPath has also assisted with efforts around the pandemic, for instance helping the U.S. Department of Homeland Security use software bots to perform coronavirus-related data analysis.

Deloitte reports that organizations that have implemented and scaled RPA see a return on investment within 12 months. And according to Everest Group, top performers earned nearly four times on their RPA investments while other enterprises earned nearly double.

This isn’t to suggest that RPA is without its challenges. The credentials that enterprises grant to RPA technology is an access point for a hacker. When dealing with hundreds to thousands of RPA robots with IDs connected to a network, each could become an attack vessel if identity-centric security practices aren’t applied.

“Without tracking the exact access being granted, organizations are allowing [RPA] workers to leave their most valuable asset out in the open — privileged credentials,” One Identity president and GM Bhagwat Swaroop told VentureBeat. “Bad actors are targeting privileged credentials to gain access and move laterally within the network. With 53% of breaches being linked to misused or overused privileged credentials, the unmonitored and unrestricted access of RPA makes it even more susceptible to a breach than its human counterparts. If the privileged access vulnerabilities of RPA aren’t addressed quickly, I predict there will be a significant amount of RPA breaches that occur over the next year.”

Part of the problem is that many RPA platforms don’t focus on solving security flaws. That’s because they’re optimized to increase productivity, and because some security solutions are too costly to deploy and integrate with RPA, Swaroop says.

Of course, the first step to solving the RPA security dilemma is recognizing that there is one. Realizing that RPA workers have identities gives IT and security teams a head start to securing RPA technology prior to its implementation. Swaroop recommends that organizations extend their identity and governance administration (IGA) to focus on the “why” behind a task versus the “how.” Through a strong IGA process, companies adopting RPA can implement a zero trust model to manage all identities — whether human, machine, or applications.

“Through IGA processes, enterprises have the correct access management controls to mitigate risks, such as privilege creep, orphaned accounts, and the exposure of passwords and secrets. By eliminating the gaping holes in companies’ current RPA strategies, IT and security teams can ensure cybercriminals can’t compromise the robot or, worse, infiltrate their network,” Swaroop said.

He also suggests putting in place a privileged access management (PAM) setup that can secure and govern RPA systems. PAM systems allow enterprises to secure, control, and audit credentials and privileges RPA technology uses without compromising the return on investment.

“When a digital worker needs privileged access, the robot can retrieve credentials automatically from a PAM system, without any exposure to the bot owners or developers,” Swaroop said. “This not only provides a full audit trail of which digital workers accessed what applications, but also provides individual accountability and proof that no one can obtain the password, in a noncompliant manner, without slowing down robotic operations.”

For AI coverage, send news tips to Khari Johnson and Kyle Wiggers — and be sure to subscribe to the AI Weekly newsletter and bookmark our AI channel, The Machine.

Thanks for reading,

Kyle Wiggers

AI Staff Writer

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  • up-to-date information on the subjects of interest to you
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Source: https://venturebeat.com/2021/03/19/with-rpa-on-the-rise-security-challenges-remain/

AI

Aite survey: Financial institutions will invest more to automate loan process

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Financial institutions plan to increase their spend on automations and collections management solutions for their loan processes. Fresh results on consumer lending practice from research and advisory firm Aite Group indicate lenders plan to invest more heavily in their collections processes, said Leslie Parrish, senior analyst for the Aite Group’s consumer lending practice. Parrish shared […]

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Source: https://bankautomationnews.com/allposts/lending/aite-survey-financial-institutions-will-invest-more-to-automate-loan-process/

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Facial recognition, other ‘risky’ AI set for constraints in EU

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Facial recognition and other high-risk artificial intelligence applications will face strict constraints under new rules unveiled by the European Union that threaten hefty fines for companies that don’t comply.

The European Commission, the bloc’s executive body, proposed measures on Wednesday that would ban certain AI applications in the EU, including those that exploit vulnerable groups, deploy subliminal techniques or score people’s social behavior.

The use of facial recognition and other real-time remote biometric identification systems by law enforcement would also be prohibited, unless used to prevent a terror attack, find missing children or tackle other public security emergencies.

Facial recognition is a particularly controversial form of AI. Civil liberties groups warn of the dangers of discrimination or mistaken identities when law enforcement uses the technology, which sometimes misidentifies women and people with darker skin tones. Digital rights group EDRI has warned against loopholes for public security exceptions use of the technology.

Other high-risk applications that could endanger people’s safety or legal status—such as self-driving cars, employment or asylum decisions — would have to undergo checks of their systems before deployment and face other strict obligations.

The measures are the latest attempt by the bloc to leverage the power of its vast, developed market to set global standards that companies around the world are forced to follow, much like with its General Data Protection Regulation.

The U.S. and China are home to the biggest commercial AI companies — Google and Microsoft Corp., Beijing-based Baidu, and Shenzhen-based Tencent — but if they want to sell to Europe’s consumers or businesses, they may be forced to overhaul operations.

Key Points:

  • Fines of 6% of revenue are foreseen for companies that don’t comply with bans or data requirements
  • Smaller fines are foreseen for companies that don’t comply with other requirements spelled out in the new rules
  • Legislation applies both to developers and users of high-risk AI systems
  • Providers of risky AI must subject it to a conformity assessment before deployment
  • Other obligations for high-risk AI includes use of high quality datasets, ensuring traceability of results, and human oversight to minimize risk
  • The criteria for ‘high-risk’ applications includes intended purpose, the number of potentially affected people, and the irreversibility of harm
  • AI applications with minimal risk such as AI-enabled video games or spam filters are not subject to the new rules
  • National market surveillance authorities will enforce the new rules
  • EU to establish European board of regulators to ensure harmonized enforcement of regulation across Europe
  • Rules would still need approval by the European Parliament and the bloc’s member states before becoming law, a process that can take years

—Natalia Drozdiak (Bloomberg Mercury)

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Source: https://bankautomationnews.com/allposts/comp-reg/facial-recognition-other-risky-ai-set-for-constraints-in-eu/

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Prioritizing Artificial Intelligence and Machine Learning in a Pandemic

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AI and ML
Illustration: © IoT For All

Artificial Intelligence (AI) and Machine Learning (ML) give companies the one thing humans can’t – scalability. Over time, humans limit a businesses’ ability to scale; they can only work so many hours at a given efficiency. On the other hand, AI and ML can work around the clock with the sole focus on a given project. As organizations navigate through COVID-19’s impact and the future of a remote workforce, scalability and efficiency can be the key to an organization’s successful recovery.

Implementation Challenges

The benefits of AI and ML don’t come without their own challenges; however, the top challenges are a lack of skills and time for proper implementation. In July, Deloitte found in a survey that 69% of respondents said the skills gap for AI implementation ranged from moderate to major to extreme. Simultaneously, many companies overlook the investment it takes to build the processes and infrastructure needed for successfully training, testing, deploying, and maintaining AI and ML in their enterprise.

Such challenges often cause companies to de-prioritize AI and ML projects, especially in times of uncertainty. That has been increasingly obvious throughout the COVID-19 pandemic. But while some organizations have drawn back on their efforts, the current global state demands the greater need for AI and ML to support critical business processes. This is especially true today given the growing remote workforce, considerations for returning to the workplace and work happening in silos worldwide.

Though challenging, it is not impossible to properly implement AI and ML. In this evolving COVID-influenced business landscape, four steps are key to effectively implementing a strong AI and ML system that helps streamline critical business processes despite uncertainty and limited resources.

Identify the Problem to Be Solved

Some companies mistakenly view AI and ML projects as a ‘silver bullet’ to solve all their problems. This often results in overinflated expectations, an unfocused approach, and unsatisfactory results. Instead, companies should identify those specific problems that will have the biggest impact from implementing AI and ML solutions and be hyper-focused on solving those problems.

Select Your Data

The second step in creating a strong AI and ML algorithm is to select the source data that your algorithm will be training on. There are two main options: training on your own data or training on a larger scale data set. Based on experience, training your algorithm on your own data puts you at a disadvantage. By training on a larger scale data set, the likelihood of success increases because your data is more representative and varied. Through advanced concepts such as transfer learning, companies can use semi-trained models based on larger data sets and then train the “last mile” using their own specific content unique to their business.

Clean House

The standby rules of data management apply here – garbage in, garbage out. Ultimately, the quality and accuracy of machine learning models depend on being representative. AI and ML – fed with the right data – can streamline operations and increase the benefit of companies’ DX and cloud migration journeys.

When you’re kicking off an AI or ML project, the most critical step is to clean up the data that your algorithm will be training on, especially if you’re using your own data or models.

Make Room for Training

AI and ML are all about probability. When you ask it a question, for example, “Is this a cat?,” the results you receive are the algorithm saying, “Out of the three buckets I was trained on, the likelihood of this image being a cat is .91, the likelihood of this image being a dog is .72 and the likelihood of this image being a bird is .32.”

This is why training on varied data is so important. If your training data only includes images of cats, dogs, and birds and you ask the algorithm to analyze the picture of a crocodile, it will only respond based on the buckets it’s been trained on – cats, dogs, and birds.

If you’ve properly selected and cleaned your data, training should be an easy last step, but it’s also an opportunity to go back to the first two steps and further refine based on your training.

The front end of training an AI and ML algorithm can be time-intensive, but following these four steps can make it easier to achieve significant outcomes. Across industries, AI and ML can quickly show ROI. For example, in the insurance industry, AI and ML can help insurers quickly search contracts, so employees aren’t sifting through contracts and repositories around the globe to answer simple questions. This means time efficiencies for an industry that COVID-19 has heavily impacted.

Even better, working with a SaaS provider with experience in your industry can make this process much easier and less costly. SaaS platforms allow companies to take advantage of having all of the infrastructure, security, and pre-trained models in place to reduce the overall effort and time to value. Many platforms allow users to uptrain the predefined models with unique customer data, reducing the training effort needed for model creation. Companies can then focus on integration with their ecosystem and workflows rather than model creation itself.

Bigger Picture

Overall, businesses can soften the impact of COVID by focusing on the bigger picture with AI and ML. Implementing AI and ML projects increase business productivity despite these times of uncertainty. As we continue on the road to recovery, we need tools like AI and ML to stay focused on the bigger picture, mission-critical tasks.

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Source: https://www.iotforall.com/prioritizing-artificial-intelligence-and-machine-learning-in-a-pandemic

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ProGlove promotes worker well-being with human digital twin technology

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ProGlove, the company behind an ergonomic barcode scanner, has developed new tools for analyzing human processes to build a human digital twin.

“We have always been driven to have our devices narrate the story of what is really happening on the shop floor, so we added process analytics capabilities that allow for time-motion studies, visualization of the shop floor, and more,” ProGlove CEO Andreas Koenig told VentureBeat.

The company’s newest process analytics tools can complement the typical top-down perspective of applications by adding a process-as-seen view to the conventional process-as-wanted view. Most importantly, it can also provide insights that improve well-being.

Koenig said, “We are building an ecosystem that empowers the human worker to make their businesses stronger.”

ProGlove CEO Andreas Koenig

Above: ProGlove CEO Andreas Koenig

Image Credit: ProGlove

The market for barcode scanning is still going strong and is often taken for granted, given how old it is. “You have technologies like RFID that have been celebrated for being the next big thing, and yet their impact thus far hasn’t been anywhere near where most pundits expected it,” Koenig said.

Companies like Zebra, Honeywell, and Datalogic have lasted for decades by building out an ecosystem of tools to address industry needs. “What sets us apart is that we looked beyond the obvious and started with the human worker in mind,” Koenig said.

Not only is the company providing a form factor designed to meet requirements for rugged tools, this shift to analytics could further promote efficiency, quality, and ergonomics on the shop floor.

How a human digital twin works

ProGlove’s cofounders participated in Intel’s Make It Wearable Challenge, with the idea of designing a smart glove for industries. Today, ProGlove’s MARK scanner can collect six-axis motion data, including pitch, yaw, roll, and acceleration, along with timestamps, a step count, and camera data (such as barcode reading speed and the scanner ID).

Koenig’s vision goes beyond selling a product to establish the right balance between businesses’ need for profits and their obligation to ensure worker well-being. Koenig estimates that human hands deliver 70% of added value in factories and on warehouse floors. “There is no doubt that they are your most valuable resource that needs protection. Even more so since we are way more likely to experience a shortage of human workers in the warehouses across the world than having them replaced by robots, automation, or AI.”

ProGlove Insight contextualizes the collected data and lets users compare workstations and measure the workload and effort necessary to complete the tasks. Users can also visualize their shop floor, look at heatmaps, and identify best practices or efficiency blockers. After a recent smart factory lab experiment with users, DPD and Asics realized efficiency gains by as much as 20%, Koenig said.

ProGlove’s vision of the human digital twin is built on three pillars: a digital representation of onsite workers, a visualization of the shop floor, and an industrial process engineer. “The human digital twin is all about striking the right balance between businesses’ needs for profitability, efficiency, and worker well-being,” Koenig said. At the same time, it is important that the human digital twin complies with data privacy regulations and provides transparency to frontline workers around what data is being transmitted.

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  • up-to-date information on the subjects of interest to you
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  • gated thought-leader content and discounted access to our prized events, such as Transform 2021: Learn More
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Source: https://venturebeat.com/2021/04/21/proglove-promotes-worker-well-being-with-human-digital-twin-technology/

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