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Cyber Security

What is RMM Agent?



What is RMM Agent?- Remote Monitoring Management, or RMM, is a management platform that allows managed IT service providers (MSPs) to remotely monitor and manage client networks. This type of software is critical for MSPs and IT professionals since it saves time and money while also integrating a company’s complete IT service into a single solution.

A regular RMM tool includes two elements:

  • The management console, which is the software that gives technicians access to RMM capabilities, is the first.
  • The “agent,” which is installed on the client device, is the second piece. Technicians can access remotely monitored equipment using an RMM agent download.

The agent then monitors the equipment for any changes in status and sends a report to the central monitoring console through the network or the internet. The proactive approach of the Download RMM agent implies that the MSP’s system administrator can detect service level issues even before any process is impacted by system failures.

This enables MSP employees to act without having to wait for users to raise an RMM alarm or a “ticket”—the same language used by help desk systems to track user-reported concerns.

The remote agents’ access allows a central MSP-based technician to enter client-site equipment to repair, reconfigure, and/or install and update client software. The best part is that these software inventory and setup operations can be performed on individual devices or in bulk.


PSA RMM integration

Furthermore, the processes of remotely monitoring and upgrading software can be automated, allowing a patch or update to be distributed to all of a client’s workstations without the need for user involvement once it is received.

Simply put, an RMM agent download eliminates the requirement for a supporting IT specialist to visit the client’s location.

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What are the benefits of a good RMM agent download?

MSPs can no longer operate without RMM technology, thanks to technical advancements that have made the competition more difficult. As a result, an effective RMM agent download will minimise an organization’s overheads and enable it to gain more business by providing a more dependable service at reduced costs.

A well-thought-out RMM agent download will also save extra money for the company by reducing costly support desk calls. It will notify IT support employees of possible crises so that they may be addressed quickly before they have a negative impact on the business. When utilised in-house, an RMM agent download can help prevent system failure and reduce the amount of IT support workers required—especially if a company has many locations.

Here are some more reasons why you need a dependable RMM agent download today:


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Real-time monitoring and notifications

Clients should not have to wait for something to go wrong before the support team notices and corrects the issue. A dependable MSP that remotely monitors a client’s infrastructure will be aware of any issues so that they can be addressed before they bring the client’s business to a halt.

This function disposes of the dreadful Break/Fix model. You don’t have to “fight fires” any longer. This also means you can free up resources from retroactive fixes, saving you money and allowing you to win more clients.

IT automation and scripting

Automation takes care of a variety of basic maintenance activities, allowing IT staff to focus on more complex and critical responsibilities.

Among the duties that should be automated are:

  • System Restore Points
  • Temp Files Deletion
  • Internet History Deletion
  • Reboot
  • Shutdown
  • Defragment (all discs)
  • Run Checkdisk (all discs)
  • Run Scripts

A script execution module is essential since it allows for a great deal of flexibility in automation. Scripts written in multiple forms, such as MSI, CMD files, Bash files, and PowerShell scripts, can be supported by an RMM agent download. A well-thought-out RMM agent download is also indicated by a service that contains a library of pre-written scripts. Some software companies even encourage their users to share scripts with one another.


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A good RMM platform’s automation features will reduce your staffing requirements. The MSP support software advantage is based on the cost savings provided by an RMM.

Patch management functions

By automating patch management, a patch manager module allows you to shut down the operating system and software exploits. You should be able to schedule when updates are installed to minimise downtime. You can leave the deployment to the RMM agent download once it’s installed.

In addition, the system should be able to do the following:

  • Run the Windows Update programme.
  • Update your Microsoft Office software.
  • Update your drivers.
  • Java upgrades should be installed.
  • Adobe updates should be installed.
  • If necessary, restart the computer.
  • Patches are not included.

Your IT team should be able to monitor the current state of all software at any time via the RMM console, which should indicate patch run statuses and log all operations.

Choose a reputable RMM agent download to ensure that your IT department is adequately supported. As a result, you won’t need to hire additional IT support workers to keep your firm running smoothly.

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Cyber Security

How to Choose CRM Software



How to Choose CRM Software- Customer relationship management (CRM) software might be beneficial to your developing company. It allows you to keep track of your present and potential clients’ relationships. CRM software may track leads and retain critical client information such as phone numbers, email addresses, and previous interactions in a single platform using a data-driven approach.

This programme includes a number of tools for performing various activities, such as automating emails and creating real-time dashboards that display company performance data and other insights.

A CRM supplied via the Software-as-a-Service model is often hosted on a central server, with consumers paying a monthly subscription fee to access it. Subscriptions can be purchased per user, per month, or per year.

CRM plans are frequently separated into tiers, giving consumers the option of choosing between an enterprise-level tool and a less expensive solution with less features.

How do you choose what MSP CRM software to get? Here are some suggestions for you to consider.

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What kind of deployment do you like: Cloud or On-premise?

CRM can be deployed in two ways: in the cloud or on-premise. Both have their benefits and drawbacks.


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You won’t need a server or technical knowledge if you use cloud CRM software. You only need to log into the application to get started. The information will be stored on the server of the service provider. The disadvantage is that if your internet connection goes down, you won’t be able to access your data.

On the other hand, if you go for on-premise solutions, you will be responsible for purchasing your own software, which will be hosted on your premises. You’ll also need to hire in-house IT staff and buy the appropriate hardware.
The advantage is that you’ll have direct access to servers, allowing you to effortlessly integrate with other programmes. Furthermore, there will be no recurring subscription fees to consider.

Features and Functionality

Every company’s workflow, customer base, and growth trajectory are distinct. As a result, it’s critical to find MSP CRM software with a variety of features.

Pay for only the features you require and scale up as needed. Consider the kind of users you’ll have and the features that will be beneficial to them.

As your company grows, so will your requirements. With this in mind, you must make certain that the CRM software you select is easily upgradeable.


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Integration with other applications

When selecting MSP CRM software, another factor to consider is the platform’s capacity to interact with other systems. Some CRM providers encourage Microsoft connection, while others function well with Google. There are additional solutions that offer comprehensive third-party application support.

Select a CRM product that can help you streamline your company’s operations. Check to see if it works well with the applications you already have. Accounting software, HR software, billing and e-commerce platforms, as well as marketing solutions, are examples of these. Request for a free trial

Don’t be fooled by the appearance of an MSP CRM system. It’s best to give it a shot initially. Request a live or online demonstration to get started. You can ask specific questions about their product as the sales staff leads you through the basics of the software. Then you can continue with the trial version. You’ll be able to gain a sense of how everything operates and understand its strengths and shortcomings as a result of this. Examine its usability, main features, and scalability.

How is its user experience?

When choosing MSP CRM software, you must also consider the user experience. Ask the following questions to the vendor:

  • Is it assisting you in completing your task?
  • Is it designed with a user-friendly interface?
  • Is it slow or rapid in response to your actions?
  • Are the buttons well labelled?
  • Is the sequence of events logically organised?
  • Is the user interface easy to use?


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Also consider the amount of time you spend on a certain task. All of these things contribute to the overall user experience.

You don’t want to end up with a piece of software that isn’t well-designed, so go over the trial version thoroughly.


When looking for MSP CRM software, it’s important to consider your company’s needs as well as the size and breadth of your staff. The proper amount of innovation can be brought to your firm by having balanced features.

ITarian can assist you in upgrading and streamlining your technology management solutions.

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Cyber Security

Ransomware Took a New Twist with US Leading a Law Enforcement Effort to Hack Back



This week, the worldwide fight against ransomware took a new turn, with the US joining a law enforcement attempt to hack back and disrupt the extortion ring behind the Colonial Pipeline breach.

The Tor servers linked to the REvil ransomware group were seized in what was characterised as a “multi-country” hack-back operation that is still ongoing, according to a Reuters storey.

The ransomware group’s public blog was taken down, which was used to shame corporations into paying multi-million dollar data recovery ransoms. One of the operators sent a goodbye message that read: “The server had been hacked, and they were on the lookout for me. Good luck to everyone; I’m leaving now.”

The REvil takedown, which was carried out by a foreign partner of the US government, was confirmed by threat hunters investigating underground human-operated ransomware activities.

Several other ransomware gangs reacted to the REvil network takeover by transferring cryptocurrency reserves and even openly criticising the hacking operation.

In human-operated ransomware operations against various U.S. companies, the notorious REvil gang was captured employing the Darkside data encryption programme. The Colonial Pipeline cyberattack, which prompted the closure of gas stations, and the Kaseya supply-chain compromise were among them.

Officials from law enforcement are refusing to comment on the takedown, citing the ongoing nature of the operation.


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Colonial Pipeline spent $4.4 million to buy a decryption key in the aftermath of the incident, which resulted in gasoline shortages in areas of the United States.

The REvil takedown comes after the US government discovered $5.2 billion in outgoing Bitcoin transactions that could be tied to ransomware payments, particularly to Russian and Eastern European cybercriminal organisations.

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Cyber Security

How to Secure Remote Desktop from Malware?



Built For Mobility

The Threats of Remote Access

Remote access control is becoming a need for corporate success. However, by allowing access from anywhere, at any time, enterprises run the danger of malware spreading and data loss. Criminals get remote access to a network and gain access to sensitive information as well as login passwords and identities. These credentials can also be used to distribute ransomware.

Understand High-Level Security Implications

For high-level security:

  • On very sensitive systems, use two-factor authentication.
  • Change the Remote Desktop listening port.
  • RDP Gateways should be used.
  • For RDP logging and configuration, use current administration tools.
  • Limit the number of users who can use Remote Desktop to log in.

Focus On Corporate Assets, Not Devices.

IT can utilise firewalls, personal usage limitations, connectivity rules, and antivirus upgrades to protect company assets from both deliberate and unintentional loss and disruption. Intellectual property, information compliance, and confidentiality can all be protected by remote access control policies.


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Employ Strong Encryption, User Authentication

Your data is stored in a secure database protected by encryption technology using remote network access software.

When certain users access a remote workstation, authentication limits their access. It can be configured at both the network and machine levels. After getting access to a distant machine, authorization allows the user to limit the operations that can be performed on the machine.

Built For Mobility

To transition to a new paradigm of efficient workloads, businesses must embrace mobility. Corporate companies benefit from implementing mobility since it leads to increased productivity.

What is Remote Access, and how does it work?

Many people can now work from home or anywhere they like thanks to technical advancements in the age of computing technology. Accessing one’s file and device can be done without a physical presence or being in a central work area thanks to a slew of third-party software. Understand what remote access is and how it may lead to increased productivity and boost the growth of a company that invests in it.

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Cyber Security

Facebook Designed a New Tool for Finding SSRF Vulnerabilities



On Thursday, Facebook launched a new tool to aid security researchers in their search for Server-Side Request Forgery (SSRF) flaws.

A SSRF attack, according to the OWASP definition, allows an attacker to access or edit internal resources by abusing a server’s functionality.

“By carefully picking the URLs, the attacker may be able to retrieve server configuration such as AWS information, connect to internal services like http enabled databases, or make post requests towards internal services that are not supposed to be exposed,” OWASP adds.

The new Facebook tool, dubbed SSRF Dashboard, has a simple UI that allows researchers to define unique internal endpoint URLs for targeting and then see if those URLs have been hit during an SSRF attempt.

The tool displays the creation date, a unique ID, and the amount of hits the URL has received in addition to the created unique SSRF attempt URL, which is presented in a table with other URLs.

Security researchers will be able to reliably verify whether their SSRF proof-of-concept (PoC) code was successful with the new tool, according to the social media platform, because only successful PoCs receive hits.

Researchers that hunt for and uncover SSRF vulnerabilities are encouraged to provide the ID of the SSRF attempt URL, as well as the proof-of-concept, in their reports.


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“Server Side Request Forgery (SSRF) vulnerabilities are among the most difficult to identify,” Facebook writes, “since external researchers aren’t able to directly detect the server’s vulnerable behaviour.”

Here you may find more information about the tool and how to use it, as well as information on the social media platform’s bug bounty programme.

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