Share This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots. In startup news, Upgrade plans to …Read More

Source: https://bankinnovation.net/allposts/biz-lines/payments/weekly-wrap-banks-tackle-crisis-cx-and-stand-alone-brands/