In this week’s episode of “The Buzz,” Bank Automation News discusses the growing presence of Erica-based capabilities at Bank of America. A virtual assistant powered by artificial intelligence, Erica has graduated from dealing with customer enquiries to assisting financial advisors at Bank of America’s Merrill Lynch division. The $3.02 trillion financial institution has also been using (AI) […]

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Source: https://bankautomationnews.com/allposts/retail/weekly-wrap-erica-grows-its-presence-at-bank-of-america-jpmorgan-plays-disruptor-on-digital-rails/