With attacks showing no signs of abating, some companies have begun offering services to help reduce ransom demands, buy more time, and arrange payments.
The emerging ransomware negotiator industry has come into the spotlight recently following an advisory from the US Department of the Treasury for companies that facilitate ransom payments to threat actors on behalf of victims.
The advisory, from the department’s Office of Foreign Assets Control (OFAC), warned of potential regulatory trouble that such organizations could face if ransom payments ended up in the hands of adversaries on OFAC’s Specially Designated Nationals and Blocked Persons List (SDN). US persons and entities are prohibited from conducting transactions with anyone on the SDN list or with any individual or organizations from countries that OFAC has officially sanctioned, such as North Korea, Iran, Ukraine, and Syria.
OFAC’s advisory did not introduce any specific new limitations for organizations willing to pay threat actors a ransom to get back access to their data after a ransomware attack. It mostly reminded organizations of potential violations of existing US policy they would trigger if they — or anyone acting on their behalf — made the payment to individuals or entities on OFAC’s sanctions list. OFAC currently has numerous threat actors on its cyber-related sanctions list, including ransomware operators such as North Korea’s Lazarus group and those behind the SamSam, Dridex, and CryptoLocker campaigns.
The OFAC guidance has focused attention on companies that offer ransomware negotiation services to enterprise organizations. Over the past two years or so, a handful of these companies have emerged with services designed to help ransomware victims professionally communicate with and negotiate a mutually acceptable outcome with their attackers.
Threat intelligence firm GroupSense is one recent example. Earlier this month, the company introduced a new service that it says can help ransomware victims navigate a slew of issues following an attack. According to GroupSense, it can help organizations evaluate and confirm attacks, negotiate with threat actors to reduce ransom demands, manage cryptocurrency payments, arrange for the destruction of any stolen data, and carry out other post-transaction activities.
Ransomware incident response firm Coveware offers a similar menu of ransomware negotiation services. Like GroupSense, the company claims it can help ransomware victims communicate with their attackers and negotiate lower ransom payments if needed. As part of its retained services, Coveware procures and pays cryptocurrency to attackers on behalf of victims and helps them decrypt and recover data.
A handful of other mostly small companies — such as CyberSecOp, Arete Advisors LLC, and Gemini Advisory — tout ransomware negotiation services as well. The Wall Street Journal recently described Arete as helping the city of Florence, Ala., negotiate a reduced ransom payment after a June 2020 attack.
The FBI and many other security experts have advised organizations not to accede to cyber-extortion attempts, warning that the practice only encourages more attacks. In its advisory, OFAC warned about payments to actors on its SDN list as actually posing a national security threat.
Despite such warnings and potential liability exposure, many companies continue to pay off their attackers rather than risk operational downtime and data loss following a successful ransomware attack. A study of 5,000 IT professionals that Vanson Bourne conducted on behalf of Sophos between January and February 2020 found that 26% of companies that fell victim to a ransomware attack the past year paid a ransom to get their data back. Fifty-six percent restored encrypted data via backups, and 12% of the respondents in the study described using other means to get the data back.
Moty Cristal, CEO of NEST Consulting, an Israel-based firm that offers ransomware negotiation services, says demand has increased in the past two years. Many of his engagements are with victims of highly targeted attacks involving ransom demands ranging from the high hundreds of thousands of dollars to several million dollars. In some cases, Cristal and his small team work directly with the victim. In other instances, the company is brought in as part of a larger team of incident responders.
The actual task itself can include everything from understanding the scope and purpose of the attack to buying time for the victim, improving the final deal and securing the decryption key. In addition to communicating with attackers, Cristal says sometimes he is called in to speak with board members or other senior executives at the victim organization during the negotiation process.
“I’m a key player in a much larger effort to manage a cyber crisis,” Cristal says. Success in these roles can be measured in multiple ways, including minimized downtime, minimized damage, securing relations among key stakeholders in the company, securing business continuity, and brand reputation. “If the head of the incident response team tells me ‘I need you to buy me six days’ and I buy him a week or eight days, I have dramatically contributed” to the crisis management effort, Cristal says.
According to Cristal, the warnings contained in the OFAC advisory do not apply to his services. “My role as a negotiator is to gather information to assist the incident response team,” he says. “It is not my responsibility whatsoever to recommend whether companies should pay or not pay. I leave that to the full discretion of the decision-makers.”
Reid Sawyer, head of the emerging risks group at insurance broker Marsh Advisory, says OFAC’s recent guidance highlights the need for organizations to pay attention to their contracts when signing up with ransomware negotiators. “You want to make sure that contractually your third party is accounting for any potential interactions with SDN as they move forward,” he says.
They need to ensure the third party can show evidence of those policies and procedures, he says. “It’s very similar to how you treat any third-party vendor risks.” In dealing with third-party ransomware negotiators — or even if dealing directly with a threat actor — organizations also need to ensure that any cryptocurrency transactions don’t flow through or touch those on OFAC’s SDN list, he says.
More generally, OFAC’s advisory is a reminder for organizations to include potential ransomware payments in their existing sanctions compliance program, Sawyer says. Organizations need to understand that in some situations, OFAC’s strict liability standards could make them civilly liable for ransomware payments even if they didn’t realize they were dealing with an SDN entity, he cautions. “Organizations should be immediately auditing their existing sanctions compliance program or implementing a new one to include ransomware,” Sawyer says. “CISOs should have a seat at the table. They need to be a part of the conversation.”
In a real ransomware situation, an organization — or negotiator working on its behalf — may not know if the threat actor is an OFAC-sanctioned entity, he says. So, it needs to think of how to mitigate liability exposure in those situations. For example, having a sanctions compliance management program in place and being willing to work with law enforcement in the event of a ransomware attack can both mitigate liability risks, says Sawyer.
Importantly, Sawyer adds, OFAC’s restrictions on ransomware payments affects not just US companies but also foreign entities that have any US business ties or business presence.
Jai Vijayan is a seasoned technology reporter with over 20 years of experience in IT trade journalism. He was most recently a Senior Editor at Computerworld, where he covered information security and data privacy issues for the publication. Over the course of his 20-year … View Full Bio
How Comodo’s Auto-Containment Technology Is Helping an IT Company Provide Ransomware Protection to Clients
Reading Time: 3 minutes
The proliferation of ransomware in recent times has made many companies sit up and assess their existing IT infrastructure, especially their IT security solutions. While many of the security solutions that businesses have been using for several years now help to mitigate the threat of ransomware, they are not built to thwart these threats completely.
This is one of the main reasons the number of ransomware attacks surged during the first half of 2020. One company that realizes the need for better protection ransomware and other cyber-threats is Global Tech Solutions.
The Problem That Led the Founder of Global Tech Solutions to Comodo’s Auto Containment and Threat Detection Technology
Based in Rockville, Maryland, Global Tech Solutions provides a one-stop-shop for a wide array of first-class IT solutions specifically tailored to meet the individual needs of businesses. The company allows businesses to get the most out of their use of technology by offering a diverse range of tech services that improve profitability and growth.
The team at Global Tech Solutions looks to achieve client satisfaction through a holistic understanding of their technological needs and specifications. “For over 25 years, we have provided trusted support and innovative solutions to solve organizations’ most important Information Technology issues. We are committed to ensuring every customer finds success through technological solutions that drive results,” says Jessy Nguyen, the CEO and founder of the company.
Before founding Global Tech Solutions, Jessy Nguyen was working for a company that used Webroot and Malwarebytes as its antivirus and threat detection platform. While Nguyen was still at the company, one of the accounting teams got malware through a Word document and it infected the whole department.
As the person in charge of the company’s IT security, Nguyen was searching for a better solution than the existing one when he came across Comodo which had the auto-detection feature. At that time, ransomware was a widespread problem. Knowing this, Nguyen contacted Comodo for a demo. Thereafter, the company implemented Comodo in its IT infrastructure. Soon, all the threats were detected and contained and there was zero infection in the whole IT ecosystem.
This impressed Nguyen and when he created Global Tech Solutions, Comodo was a natural choice and preferred partner for him.
How the Partnership with Comodo Is Helping Global Tech Solutions to Provide Individualized Tech Solutions to Clients While Maintaining Top-Notch Security
Global Tech Solutions chose Comodo’s Dragon Platform with Advanced Endpoint Protection (AEP), which is a patent-pending auto containment technology with active breach protection that neutralizes ransomware, malware, and cyber-attacks.
One of the main reasons Global Tech Solutions chose Comodo was because of its auto containment and threat detection feature. The auto containment runs an unknown executable in a kernel API virtualized mode, thereby offering attack surface reduction (ASR), which neutralizes ransomware attacks.
Additionally, Comodo’s AEP utilizes a Default Deny Platform to provide complete protection against zero-day threats while having no impact on end-user experience or workflows. Lastly, Comodo’s Valkyrie gives a trusted verdict on all files related to ransomware phishing and malware. “We partnered with Comodo because we needed first-class solutions with robust features and functionality, in a simple dashboard, without high overhead cost,” remarked Nguyen.
While the advanced technology of Comodo improves the operations of Global Tech Solutions, Nguyen says that the best part about working with Comodo is its customer service. According to him, whenever he has an issue or doesn’t know how to do something, there’s always someone on the line guiding him through the whole process to help resolve any issues that he or his clients may have.
“Comodo’s Dragon platform gives us and our clients relief knowing that endpoints will not be compromised by a ransomware attack or malware. We switched some customers from Webroot to Comodo because of the flawless and proactive threat protection and the cutting-edge auto-containment features. The complete solution set, which includes AEP, RMM, Service Desk, Mobile Device Management, and Secure Internet Gateway, has enabled us to offer streamlined and extensive features and functionalities without adding a high cost to us or our customers,” says Nguyen.
Comodo’s solutions provide Nguyen and the team at Global Tech Solutions with actionable intelligence and the capacity to protect all domains of business activity and threat—from network to web to cloud—with confidence and efficacy.
According to Alan Knepfer, President and Chief Revenue Officer at Comodo, “We’re constantly expanding our product and service portfolio to help our partners gain the technological advantage and edge over their competition.”
Global Tech Switched Customers from Webroot and Malwarebytes to Comodo after Malware Infections
TEST YOUR EMAIL SECURITY GET YOUR INSTANT SECURITY SCORECARD FOR FREE Source: https://blog.comodo.com/comodo-news/how-comodos-auto-containment-technology-is-helping-an-it-company-provide-ransomware-protection-to-clients/
Executive Interview: Brian Gattoni, CTO, Cybersecurity & Infrastructure Security Agency
Understanding and Advising on Cyber and Physical Risks to the Nation’s Critical Infrastructure
Brian R. Gattoni is the Chief Technology Officer for the Cybersecurity and Infrastructure Security Agency (CISA) of the Department of Homeland Security. CISA is the nation’s risk advisor, working with partners to defend against today’s threats and collaborating to build a secure and resilient infrastructure for the future. Gattoni sets the technical vision and strategic alignment of CISA data and mission services. Previously, he was the Chief of Mission Engineering & Technology, developing analytic techniques and new approaches to increase the value of DHS cyber mission capabilities. Prior to joining DHS in 2010, Gattoni served in various positions at the Defense Information Systems Agency and the United States Army Test & Evaluation Command. He holds a Master of Science Degree in Cyber Systems & Operations from the Naval Postgraduate School in Monterey, California, and is a Certified Information Systems Security Professional (CISSP).
AI Trends: What is the technical vision for CISA to manage risk to federal networks and critical infrastructure?
Brian Gattoni: Our technology vision is built in support of our overall strategy. We are the nation’s risk advisor. It’s our job to stay abreast of incoming threats and opportunities for general risk to the nation. Our efforts are to understand and advise on cyber and physical risks to the nation’s critical infrastructure.
It’s all about bringing in the data, understanding what decisions need to be made and can be made from the data, and what insights are useful to our stakeholders. The potential of AI and machine learning is to expand on operational insights with additional data sets to make better use of the information we have.
What are the most prominent threats?
The sources of threats we frequently discuss are the adversarial actions of nation-state actors and those aligned with nation-state actors and their interests, in disrupting national critical functions here in the U.S. Just in the past month, we’ve seen increased activity from elements supporting what we refer to in the government as Hidden Cobra [malicious cyber activity by the North Korean government]. We’ve issued joint alerts with our partners overseas and the FBI and the DoD, highlighting activity associated with Chinese actors. On CISA.gov people can find CISA Insights, which are documents that provide background information on particular cyber threats and the vulnerabilities they exploit, as well as a ready-made set of mitigation activities that non-federal partners can implement.
What role does AI play in the plan?
Artificial intelligence has a great role to play in the support of the decisions we make as an agency. Fundamentally, AI is going to allow us to apply our decision processes to a scale of data that humans just cannot keep up with. And that’s especially prevalent in the cyber mission. We remain cognizant of how we make decisions in the first place and target artificial intelligence and machine learning algorithms that augment and support that decision-making process. We’ll be able to use AI to provide operational insights at a greater scale or across a greater breadth of our mission space.
How far along are you in the implementation of AI at the CISA?
Implementing AI is not as simple as putting in a new business intelligence tool or putting in a new email capability. Really augmenting your current operations with artificial intelligence is a mix of the culture change, for humans to understand how the AI is supposed to augment their operations. It is a technology change, to make sure you have the scalable compute and the right tools in place to do the math you’re talking about implementing. And it’s a process change. We want to deliver artificial intelligence algorithms that augment our operators’ decisions as a support mechanism.
Where we are in the implementation is closer to understanding those three things. We’re working with partners in federally funded research and development centers, national labs and the department’s own Science and Technology Data Analytics Tech Center to develop capability in this area. We’ve developed an analytics meta-process which helps us systemize the way we take in data and puts us in a position to apply artificial intelligence to expand our use of that data.
Do you have any interesting examples of how AI is being applied in CISA and the federal government today? Or what you are working toward, if that’s more appropriate.
I have a recent use case. We’ve been working with some partners over the past couple of months to apply AI to a humanitarian assistance and disaster relief type of mission. So, within CISA, we also have responsibilities for critical infrastructure. During hurricane season, we always have a role to play in helping advise what the potential impacts are to critical infrastructure sites in the affected path of a hurricane.
We prepared to conduct an experiment leveraging AI algorithms and overhead imagery to figure out if we could analyze the data from a National Oceanic and Atmospheric Administration flight over the affected area. We compared that imagery with the base imagery from Google Earth or ArcGIS and used AI to identify any affected critical infrastructure. We could see the extent to which certain assets, such as oil refineries, were physically flooded. We could make an assessment as to whether they hit a threshold of damage that would warrant additional scrutiny, or we didn’t have to apply resources because their resilience was intact, and their functions could continue.
That is a nice use case, a simple example of letting a computer do the comparisons and make a recommendation to our human operators. We found that it was very good at telling us which critical infrastructure sites did not need any additional intervention. To use a needle in a haystack analogy, one of the useful things AI can help us do is blow hay off the stack in pursuit of the needle. And that’s a win also. The experiment was very promising in that sense.
How does CISA work with private industry, and do you have any examples of that?
We have an entire division dedicated to stakeholder engagement. Private industry owns over 80% of the critical infrastructure in the nation. So CISA sits at the intersection of the private sector and the government to share information, to ensure we have resilience in place for both the government entities and the private entities, in the pursuit of resilience for those national critical functions. Over the past year we’ve defined a set of 55 functions that are critical for the nation.
When we work with private industry in those areas we try to share the best insights and make decisions to ensure those function areas will continue unabated in the face of a physical or cyber threat.
Cloud computing is growing rapidly. We see different strategies, including using multiple vendors of the public cloud, and a mix of private and public cloud in a hybrid strategy. What do you see is the best approach for the federal government?
In my experience the best approach is to provide guidance to the CIO’s and CISO’s across the federal government and allow them the flexibility to make risk-based determinations on their own computing infrastructure as opposed to a one-size-fits-all approach.
We issue a series of use cases that describe—at a very high level—a reference architecture about a type of cloud implementation and where security controls should be implemented, and where telemetry and instrumentation should be applied. You have departments and agencies that have a very forward-facing public citizen services portfolio, which means access to information, is one of their primary responsibilities. Public clouds and ease of access are most appropriate for those. And then there are agencies with more sensitive missions. Those have critical high value data assets that need to be protected in a specific way. Giving each the guidance they need to handle all of their use cases is what we’re focused on here.
I wanted to talk a little bit about job roles. How are you defining the job roles around AI in CISA, as in data scientists, data engineers, and other important job titles and new job titles?
I could spend the remainder of our time on this concept of job roles for artificial intelligence; it’s a favorite topic for me. I am a big proponent of the discipline of data science being a team sport. We currently have our engineers and our analysts and our operators. And the roles and disciplines around data science and data engineers have been morphing out of an additional duty on analysts and engineers into its own sub sector, its own discipline. We’re looking at a cadre of data professionals that serve almost as a logistics function to our operators who are doing the mission-level analysis. If you treat data as an asset that has to be moved and prepared and cleaned and readied, all terms in the data science and data engineering world now, you start to realize that it requires logistics functions similar to any other asset that has to be moved.
If you get professionals dedicated to that end, you will be able to scale to the data problems you have without overburdening your current engineers who are building the compute platforms, or your current mission analysts who are trying to interpret the data and apply the insights to your stakeholders. You will have more team members moving data to the right places, making data-driven decisions.
Are you able to hire the help you need to do the job? Are you able to find qualified people? Where are the gaps?
As the domain continues to mature, as we understand more about the different roles, we begin to see gaps—education programs and training programs that need to be developed. I think maybe three, five years ago, you would see certificates from higher education in data science. Now we’re starting to see full-fledged degrees as concentrations out of computer science or mathematics. Those graduates are the pipeline to help us fill the gaps we currently have. So as far as our current problems, there’s never enough people. It’s always hard to get the good ones and then keep them because the competition is so high.
Here at CISA, we continue to invest not only in our own folks that are re-training, but in the development of a cyber education and training group, which is looking at the partnerships with academia to help shore up that pipeline. It continually improves.
Do you have a message for high school or college students interested in pursuing a career in AI, either in the government or in business, as to what they should study?
Yes and it’s similar to the message I give to the high schoolers that live in my house. That is, don’t give up on math so easily. Math and science, the STEM subjects, have foundational skills that may be applicable to your future career. That is not to discount the diversity and variety of thought processes that come from other disciplines. I tell my kids they need the mathematical foundation to be able to apply the thought processes you learn from studying music or studying art or studying literature. And the different ways that those disciplines help you make connections. But have the mathematical foundation to represent those connections to a computer.
One of the fallacies around machine learning is that it will just learn [by itself]. That’s not true. You have to be able to teach it, and you can only talk to computers with math, at the base level.
So if you have the mathematical skills to relay your complicated human thought processes to the computer, and now it can replicate those patterns and identify what you’re asking it to do, you will have success in this field. But if you give up on the math part too early—it’s a progressive discipline—if you give up on algebra two and then come back years later and jump straight into calculus, success is going to be difficult, but not impossible.
You sound like a math teacher.
A simpler way to say it is: if you say no to math now, it’s harder to say yes later. But if you say yes now, you can always say no later, if data science ends up not being your thing.
Are there any incentives for young people, let’s say a student just out of college, to go to work for the government? Is there any kind of loan forgiveness for instance?
We have a variety of programs. The one that I really like, that I have had a lot of success with as a hiring manager in the federal government, especially here at DHS over the past 10 years, is a program called Scholarship for Service. It’s a CyberCorps program where interested students, who pass the process to be accepted can get a degree in exchange for some service time. It used to be two years; it might be more now, but they owe some time and service to the federal government after the completion of their degree.
I have seen many successful candidates come out of that program and go on to fantastic careers, contributing in cyberspace all over. I have interns that I hired nine years ago that are now senior leaders in this organization or have departed for private industry and are making their difference out there. It’s a fantastic program for young folks to know about.
What advice do you have for other government agencies just getting started in pursuing AI to help them meet their goals?
My advice for my peers and partners and anybody who’s willing to listen to it is, when you’re pursuing AI, be very specific about what it can do for you.
I go back to the decisions you make, what people are counting on you to do. You bear some responsibility to know how you make those decisions if you’re really going to leverage AI and machine learning to make decisions faster or better or some other quality of goodness. The speed at which you make decisions will go both ways. You have to identify your benefit of that decision being made if it’s positive and define your regret if that decision is made and it’s negative. And then do yourself a simple HIGH-LOW matrix; the quadrant of high-benefit, low-regret decisions is the target. Those are ones that I would like to automate as much as possible. And if artificial intelligence and machine learning can help, that would be great. If not, that’s a decision you have to make.
I have two examples I use in our cyber mission to illustrate the extremes here. One is for incident triage. If a cyber incident is detected, we have a triage process to make sure that it’s real. That presents information to an analyst. If that’s done correctly, it has a high benefit because it can take a lot of work off our analysts. It has low–to–medium regret if it’s done incorrectly, because the decision is to present information to an analyst who can then provide that additional filter. So that’s a high benefit, low regret. That’s a no-brainer for automating as much as possible.
On the other side of the spectrum is protecting next generation 911 call centers from a potential telephony denial of service attack. One of the potential automated responses could be to cut off the incoming traffic to the 911 call center to stunt the attack. Benefit: you may have prevented the attack. Regret: potentially you’re cutting off legitimate traffic to a 911 call center, and that has life and safety implications. And that is unacceptable. That’s an area where automation is probably not the right approach. Those are two extreme examples, which are easy for people to understand, and it helps illustrate how the benefit regret matrix can work. How you make decisions is really the key to understanding whether to implement AI and machine learning to help automate those decisions using the full breadth of data.
Learn more about the Cybersecurity & Infrastructure Security Agency.
IOTW: Despite Patch, Zerologon Attack Still A Big Deal
A known Windows vulnerability is detected alive and well thanks to one man’s honeypot experiment.
Security vulnerability CVE-2020-1472, which was discovered and patched earlier this year, is still running rampant. Dubbed Zerologon, it is unique in its simplicity. It works by exploiting a Netlogon weakness. Netlogon is the always-on Windows service that enables end users to log into a network. The scripted hack runs incredibly quickly, searching for unpatched Active Directory systems and exploiting a weakness by adding the number zero in certain Netlogon authentication fields.
On October 16, a month after Microsoft released its first patch, independent researcher Kevin Beaumont drew the hack out by utilizing a honeypot he maintains to detect threats. Honeypots work by intentionally setting up vulnerabilities in order to bait and identify cyber security threats. Using an unpatched lure server, Beaumont discovered that hackers were able to backdoor the server by changing an admin password. From there, hackers have access to domain controllers that administrators use to create and manage accounts across an organization. The hacker can then impersonate any computer connected to the affected network, disable Netlogon security features, and change a network computer’s password.
The attack can only happen once inside a network. However, several noteworthy footholds include firewall and VPN vulnerabilities as well as third-party access through known issues with Citrix, Juniper, and Pulse Secure. Insider threats and phishing schemes can also leverage Zerologon in order to quickly infect an entire enterprise network. Once inside, hackers can deploy ransomware, steal data, commit espionage and other nefarious deeds.
Microsoft released the first patch in August 2020, but it wasn’t without its issues. It involved modifying billions of devices connected to corporate networks which temporarily paused enterprise operations. The temporary fix simply forces Netlogon security features on so the Zerologon attack can’t turn them off to sneak inside.
A more robust patch is scheduled to release in February of 2021. However, Microsoft predicts the new patch will permanently disable standing authentication procedures on some devices.
Related: Patchwork Of Privilege
The Cybersecurity and Infrastructure Security Agency (CISA) warned that Zerologon targets include government networks, potentially affecting election related networks. Their statement released on October 16 reads in part, “Although it does not appear these targets are being selected because of their proximity to elections information, there may be some risk to elections information housed on government networks.
CISA is aware of some instances where this activity resulted in unauthorized access to elections support systems; however, CISA has no evidence to date that integrity of elections data has been compromised.”
In theory, threats like Zerologon should never pose much of a problem. After the initial discovery, a patch is made and released as a Windows update. Once the update is installed, the network is secure.
In practice, however, updates don’t always happen with any sort of urgency. Especially in the case of the Zerologon patch, its time-consuming nature may prompt careless employees to bypass updates in order to keep their system up and running. Certain organizations may decide that the downtime involved in their 24/7 operation is too costly for a fix that may never threaten them in the first place. Some networks are running on servers that will no longer be supported as of November 2020, meaning that, although they will have received the first patch, the second patch won’t automatically install.
These are simple fixes for a holistic IT team and a solid cyber security framework—for enterprises that have one. Additional mitigation measures include:
- Applying the Microsoft patch ASAP
- Using a relevant script or third-party cyber security team to ensure that all domain controllers are patched.
- Monitoring for Group Policy Object (GPO) changes.
- Enacting a least privilege access policy to minimize internal threats
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