Connect with us

AI

The Renaissance of Conversational AI

Avatar

Published

on

By Sheraz Sharif, Head of Data and Cyber Security at Aion Digital

Customer support is one of the most essential areas to respond to your consumer needs, address their concerns, build community, relationships, and loyalty around the business brand. Just like everything else, customer support was directly struck by Covid-19 because of its operating model.

For most establishments, customer support is still primarily managed through manual means, it requires human interaction which means high cost and inconsistent results. However, customers need for immediate results are growing more with each day. As per estimates, 65% of consumers still utilize call center channels to connect for inquires. Another interesting stat is that nearly 50% of consumers expect a response on questions or complaints within an hour, with 18% expecting an immediate response.

Although the Covid-19 pandemic has impacted customer support significantly, it presented an opportunity for banks to innovate and amplify the existing digitization trend. That is where Conversational Artificial Intelligence (AI) played a vital role by transforming the way banks provide customer support and interact with their client-base as a first touch point. In addition, the advances in Natural Language Processing (NLP) have enabled conversational AI technologies and widened their reach, leading to tools such as Siri, Alexa, and Google Home which are part of many consumers’ everyday lives. According to estimates, more than 70% of consumers worldwide used a chatbot or virtual assistance for customer support in the past 12 months.

Conversational AI is considered a digital workforce made available 24×7 that can handle questions from customers. Using this technology, customers are engaged immediately without having to wait to connect with a human agent. Some interesting stats indicate that 61% of consumers feel that having Chatbots in customer service is the way of the future and 70% of millennials report positive experiences with Chatbots [Aspect Consumer Experience Index].

Ultimately, customer experience (CX) is improved due to stronger, more effective, and efficient services. In fact, 33% of customers say getting their issue resolved in a single interaction is the most important aspect of customer service [American Express]. Conversational AI can learn languages, accents, and even new vocabulary through deep learning capabilities and captures data that can be used for refining analytics results. These results include user segmentation which is identified by recognizing the users’ needs and preferences. These needs and preferences are based on conversational data, personalized offerings, bot usage metrics, user types, channels used, sessions length etc. These analytical results are now so refined, that 72% of consumers expect advisors to know who they are, what they have purchased and have insights into their previous engagements (Microsoft).

1. The Messenger Rules for European Facebook Pages Are Changing. Here’s What You Need to Know

2. This Is Why Chatbot Business Are Dying

3. Facebook acquires Kustomer: an end for chatbots businesses?

4. The Five P’s of successful chatbots

It is worth mentioning that banks do not have to develop their own AI and natural language understanding capabilities from scratch. To enable customer interaction, a pre-built conversational AI solution is available, in fact, 80% of customer engagements can be handled by bots [Accenture]. Chatbots already understand hundreds of different intent requests using pre-built speech recognition technology which could be tailored based on customer needs. Careful consideration must be given to the cyber security aspect of Conversational AI by applying security and anti-fraud measures to communication between customers and the bank.

By deploying AI, not only were banks able to mitigate the impact of branch closures but they were also able to boost their customer experience and services digitally. 66% of online adults say that valuing their time is the most important thing a company can do to provide them with good online customer experience [Forrester]. Financial Institutions must consider which solution will work best for their customer base, their business needs, and most importantly their internal infrastructure for AI readiness.

The conclusion is that Covid-19 has accelerated a trend that has already been in motion to “Go Digital”. Soon, we will be seeing an upward trend of banks transforming their customer service into 100% digital channels by facilitating conversational AI interactions. By 2030, 70% of companies will have adopted some form of AI and most enterprises will be using a full range of AI technology [McKinsey]. Artificial Intelligence is not here to replace customer support teams, but to make them more effective by responding in a timely manner and by helping them understand their customer base. This is also done by utilizing conversational AI data, such as customer pain points, repeated queries, sentimental & behavioral data. At this point in time, AI can compile information quickly but does not replace or replicate real human-relationships. The use of AI in support teams helps them become strategic and work smarter. It is important to note that some of the recent bank branch closures were not solely an after-effect of the current COVID-19 pandemic, but also response to a new trend in consumer preferences to connect to a bank.

References:

§ Accenture — https://www.accenture.com/t00010101T000000__w__/br-pt/_acnmedia/PDF-45/Accenture-Chatbots-Customer-Service.pdf

§ American Express WellActually Customer Service Research

§ Forrester https://www.forrester.com/report/2018+Customer+Service+Trends+How+Operations+Become+Faster+Cheaper+And+Yet+More+Human/-/E-RES142291

§ Gartner https://www.gartner.com/smarterwithgartner/4-trends-gartner-hype-cycle-customer-service-customer-engagement/

§ McKinsey — https://www.mckinsey.com/featured-insights/artificial-intelligence/notes-from-the-AI-frontier-modeling-the-impact-of-ai-on-the-world-economy

Source: https://chatbotslife.com/the-renaissance-of-conversational-ai-667ea3fde1b1?source=rss—-a49517e4c30b—4

Artificial Intelligence

AI Offers Powerful Insights into Video Content Production

Avatar

Published

on

AI, language processing, and deep learning are three major technologies that affect streaming services. They are already used to create content and the picture looks beautiful and detailed. If we exploit Artificial Intelligence in live streaming, this would change everything. Modern technology allows us to create automated actions, trigger real-time graphics, analyze audio, monitor social media sentiment and auto-sharing.

AI Leads to New Opportunities for Video Content Development

Some developers saw AI technology as an opportunity and created useful tools that help in video production. Let’s talk about 4 software variants that could be used for video production.

NotMP3

To process multimedia you should have a useful tool that will allow getting them without payment. Nowadays the best content provider is Youtube. That is why we decided to mention NotMP3 software, which uses cutting-edge AI technology. This sort will allow you to fulfill this task for free.

This is free software which is downloadable from the site. This is a simple but very powerful tool that can help you to get audio or video file of any quality you like. You can also get files from Soundcloud and transfer them to various formats.

The main advantage of NotMP3 software is that it is completely free and does not require creating an account. All you have to do is to install and use it.  

Transcriptive AI

The first program that actually uses AI technology is Transcriptive AI. This is a universal tool that is exploited to transcribe footage. It will make that footage searchable. You can use this software to make caption and paper edits.

The creator allows getting a free trial copy but if you want to continue using it, you will have to buy the product. This soft will be useful if you want to find some pieces of audio that have been mentioned in the video. You will also have accurate transcripts spending as little time as possible. The most powerful component is searchability – you can look for clips, sequences, and markers. This machine learning tool works like Google and you just mention the keywords.

Pixop

This is not a tool but a cloud service that exploits intuitive interface and AI technologies for video enhancement. The main advantage of this service is that it is very easy to use. You will not need any plugins and other tools. No subscription and fees are required. This service has been created to encourage creators to update their digital archives as easily as it is possible.

Users value Pixop because it provides a place where you can make video enhancement as fast as possible. This is a flexible and scalable could service which has been created to tackle every requirement. And the most important feature is the fact that it is powered by machine learning – just let AI do the work! Just sign up and use the online tool.

Imagen

This is a media management tool that is used for keeping media safe, secure, and easy to find. This program will help you to organize and unlock the full potential of your video files. You just open a video file and start editing it. This software uses a simple but effective technology to process a picture. Choose a frame, pause it and crop out the needed fragment. Then this picture could be saved on your device and used to create media products. You can add annotations for any image.

This tool could be ideal for content makers that are willing to organize and see the true value of their content. This service lets you focus on the important features of the picture. It is very good for business in content-making industry.

AI is Invaluable for Creating New Video Content

So, what is the best AI solution for content creation? At first, you will need a tool that would be able to download the high-quality video as fast as possible. That is why you will definitely need NotMP3 downloader and converter.

After that try Transcriptive AI program because this is professional software. It has lots of useful features. But it is not free.

If you are looking for the fastest way, try Pixop cloud service – it has all the needed functions. You can use Imagen as a free offline variant which will help you to create the best content.

The post AI Offers Powerful Insights into Video Content Production appeared first on SmartData Collective.

Checkout PrimeXBT
Source: https://www.smartdatacollective.com/ai-offers-insights-into-video-content-production/

Continue Reading

Artificial Intelligence

AI Offers Powerful Insights into Video Content Production

Avatar

Published

on

AI, language processing, and deep learning are three major technologies that affect streaming services. They are already used to create content and the picture looks beautiful and detailed. If we exploit Artificial Intelligence in live streaming, this would change everything. Modern technology allows us to create automated actions, trigger real-time graphics, analyze audio, monitor social media sentiment and auto-sharing.

AI Leads to New Opportunities for Video Content Development

Some developers saw AI technology as an opportunity and created useful tools that help in video production. Let’s talk about 4 software variants that could be used for video production.

NotMP3

To process multimedia you should have a useful tool that will allow getting them without payment. Nowadays the best content provider is Youtube. That is why we decided to mention NotMP3 software, which uses cutting-edge AI technology. This sort will allow you to fulfill this task for free.

This is free software which is downloadable from the site. This is a simple but very powerful tool that can help you to get audio or video file of any quality you like. You can also get files from Soundcloud and transfer them to various formats.

The main advantage of NotMP3 software is that it is completely free and does not require creating an account. All you have to do is to install and use it.  

Transcriptive AI

The first program that actually uses AI technology is Transcriptive AI. This is a universal tool that is exploited to transcribe footage. It will make that footage searchable. You can use this software to make caption and paper edits.

The creator allows getting a free trial copy but if you want to continue using it, you will have to buy the product. This soft will be useful if you want to find some pieces of audio that have been mentioned in the video. You will also have accurate transcripts spending as little time as possible. The most powerful component is searchability – you can look for clips, sequences, and markers. This machine learning tool works like Google and you just mention the keywords.

Pixop

This is not a tool but a cloud service that exploits intuitive interface and AI technologies for video enhancement. The main advantage of this service is that it is very easy to use. You will not need any plugins and other tools. No subscription and fees are required. This service has been created to encourage creators to update their digital archives as easily as it is possible.

Users value Pixop because it provides a place where you can make video enhancement as fast as possible. This is a flexible and scalable could service which has been created to tackle every requirement. And the most important feature is the fact that it is powered by machine learning – just let AI do the work! Just sign up and use the online tool.

Imagen

This is a media management tool that is used for keeping media safe, secure, and easy to find. This program will help you to organize and unlock the full potential of your video files. You just open a video file and start editing it. This software uses a simple but effective technology to process a picture. Choose a frame, pause it and crop out the needed fragment. Then this picture could be saved on your device and used to create media products. You can add annotations for any image.

This tool could be ideal for content makers that are willing to organize and see the true value of their content. This service lets you focus on the important features of the picture. It is very good for business in content-making industry.

AI is Invaluable for Creating New Video Content

So, what is the best AI solution for content creation? At first, you will need a tool that would be able to download the high-quality video as fast as possible. That is why you will definitely need NotMP3 downloader and converter.

After that try Transcriptive AI program because this is professional software. It has lots of useful features. But it is not free.

If you are looking for the fastest way, try Pixop cloud service – it has all the needed functions. You can use Imagen as a free offline variant which will help you to create the best content.

The post AI Offers Powerful Insights into Video Content Production appeared first on SmartData Collective.

Checkout PrimeXBT
Source: https://www.smartdatacollective.com/ai-offers-insights-into-video-content-production/

Continue Reading

AI

How AI is Transforming Cybersecurity in 2021?

Avatar

Published

on

Artificial Intelligence (AI) is one of the main weapons by which companies or medium-sized corporations can combat numerous cyber threats successfully.

According to Warren Buffet, “Cyber-attack is the biggest threat to mankind, even more of a bigger threat than the nuclear weapon.” Therefore, organizations should consider applying the concepts of AI within their workplaces if they want to prosper in the future without compromising their digital anonymity.

Continue reading this post to know what is AI and how it is transforming cybersecurity for all the right reasons.  

What is Artificial Intelligence (AI)?

Artificial Intelligence (AI) is a modern branch of computer science. It helps create smart devices that can perform various tasks depending on the situation using the core concepts of human intelligence.

Thanks to Artificial Intelligence (AI), you can now deposit cheques online from your homes hassle-free. Furthermore, AI allows you to decipher handwriting, making online cheque processing a reality these days.

As far as the importance of AI in cybersecurity is concerned, it enables cybersecurity professionals in detecting and resolving numerous security risks residing in corporate networks of different organizations proactively.

How is AI transforming cybersecurity in 2021?

As previously discussed, AI is providing numerous solutions to cybersecurity experts worldwide. Besides, Artificial Intelligence (AI) will replace the need for human beings in cybersecurity by the end of 2030.

In short, AI will help organizations or businesses significantly improve the performance of their cybersecurity departments in the future without relying on human expertise.

As expected, various organizations are already relying on AI concepts when they want to detect and eliminate potential cyber risks within their networks timely.

Moreover, 80% of telecom companies are benefiting from AI notions to protect themselves against dangerous cybersecurity issues like hacking, data theft, identity theft, and others accordingly.

The best thing about implementing AI concepts is that companies can reduce their cost by 12% in terms of threats and breaches detection. In addition to this, they can follow use cases of AI to improve their performance cybersecurity-wise.

This is one of the major reasons why organizations or businesses are investing huge amounts of money in Artificial Intelligence (AI) globally.

Considering the significance of AI in cybersecurity, we can expect that the role of AI when it comes to enhancing cybersecurity of organizations or businesses will increase with the passage of time.

Is everything rosy with Artificial Intelligence (AI)?

There is no denying that AI offers various advantages to its users, be it companies, medium-sized enterprises and small businesses. However, the worst thing about AI is that it is easily accessible to everyone, including cyber terrorists, which is not good from a cybersecurity point of view.

Therefore, hackers can use the said concepts of AI to accomplish their malicious objectives. Unfortunately, they can access AI models and use them to bypass prevailing cybersecurity practices of organizations or businesses easily.

As a result, they can gain control of corporate IT networks and misuse official data including customers’ personal information and sensitive business communications to execute their notorious plans.

In this scenario, companies should use cybersecurity tools such as VPNs. They can try a VPN service that offers a free trial if they do not want to spend hundreds of bucks initially to see if it helps them safeguard their digital assets from hackers and other cyber goons. Once they are satisfied with its performance, they can consider using its premium packages as per their preferences.

Apart from this, there is no harm in availing different online protection tools like antivirus software, email encryption software, password managers, firewalls, KPIs, etc. Once organizations or companies start using them, they can effectively protect their official devices and business data from the prying eyes of notorious elements over the web.

Lastly, they should provide basic cybersecurity training to improve their employee’s personal privacy either remote or office-based comprehensively.

As a result, they will start updating their official devices regularly. Moreover, they can secure their devices from phishing attacks as they will not click on a suspicious link provided in emails sent from unknown people.

They can also start using password managers like LastPass and others that will enable them to protect their crucial login credentials trouble-free.

Wrapping Things Up

Artificial Intelligence (AI) does have all the right ingredients to transform the future of cybersecurity to the next level. However, companies or businesses should be smart enough to apply AI notions within their workplaces with caution.

Besides, they should not stop following certain cyber hygiene practices at any cost, like installing antivirus software on official devices, data backup, password managers, email encryption tools, etc.

This way, they can protect themselves from the consequences of hacking, data theft, malware, phishing and other cyber risks in 2021 and beyond.

The post How AI is Transforming Cybersecurity in 2021? appeared first on SmartData Collective.

Checkout PrimeXBT
Source: https://www.smartdatacollective.com/how-ai-is-transforming-cybersecurity/

Continue Reading

AI

How AI is Transforming Cybersecurity in 2021?

Avatar

Published

on

Artificial Intelligence (AI) is one of the main weapons by which companies or medium-sized corporations can combat numerous cyber threats successfully.

According to Warren Buffet, “Cyber-attack is the biggest threat to mankind, even more of a bigger threat than the nuclear weapon.” Therefore, organizations should consider applying the concepts of AI within their workplaces if they want to prosper in the future without compromising their digital anonymity.

Continue reading this post to know what is AI and how it is transforming cybersecurity for all the right reasons.  

What is Artificial Intelligence (AI)?

Artificial Intelligence (AI) is a modern branch of computer science. It helps create smart devices that can perform various tasks depending on the situation using the core concepts of human intelligence.

Thanks to Artificial Intelligence (AI), you can now deposit cheques online from your homes hassle-free. Furthermore, AI allows you to decipher handwriting, making online cheque processing a reality these days.

As far as the importance of AI in cybersecurity is concerned, it enables cybersecurity professionals in detecting and resolving numerous security risks residing in corporate networks of different organizations proactively.

How is AI transforming cybersecurity in 2021?

As previously discussed, AI is providing numerous solutions to cybersecurity experts worldwide. Besides, Artificial Intelligence (AI) will replace the need for human beings in cybersecurity by the end of 2030.

In short, AI will help organizations or businesses significantly improve the performance of their cybersecurity departments in the future without relying on human expertise.

As expected, various organizations are already relying on AI concepts when they want to detect and eliminate potential cyber risks within their networks timely.

Moreover, 80% of telecom companies are benefiting from AI notions to protect themselves against dangerous cybersecurity issues like hacking, data theft, identity theft, and others accordingly.

The best thing about implementing AI concepts is that companies can reduce their cost by 12% in terms of threats and breaches detection. In addition to this, they can follow use cases of AI to improve their performance cybersecurity-wise.

This is one of the major reasons why organizations or businesses are investing huge amounts of money in Artificial Intelligence (AI) globally.

Considering the significance of AI in cybersecurity, we can expect that the role of AI when it comes to enhancing cybersecurity of organizations or businesses will increase with the passage of time.

Is everything rosy with Artificial Intelligence (AI)?

There is no denying that AI offers various advantages to its users, be it companies, medium-sized enterprises and small businesses. However, the worst thing about AI is that it is easily accessible to everyone, including cyber terrorists, which is not good from a cybersecurity point of view.

Therefore, hackers can use the said concepts of AI to accomplish their malicious objectives. Unfortunately, they can access AI models and use them to bypass prevailing cybersecurity practices of organizations or businesses easily.

As a result, they can gain control of corporate IT networks and misuse official data including customers’ personal information and sensitive business communications to execute their notorious plans.

In this scenario, companies should use cybersecurity tools such as VPNs. They can try a VPN service that offers a free trial if they do not want to spend hundreds of bucks initially to see if it helps them safeguard their digital assets from hackers and other cyber goons. Once they are satisfied with its performance, they can consider using its premium packages as per their preferences.

Apart from this, there is no harm in availing different online protection tools like antivirus software, email encryption software, password managers, firewalls, KPIs, etc. Once organizations or companies start using them, they can effectively protect their official devices and business data from the prying eyes of notorious elements over the web.

Lastly, they should provide basic cybersecurity training to improve their employee’s personal privacy either remote or office-based comprehensively.

As a result, they will start updating their official devices regularly. Moreover, they can secure their devices from phishing attacks as they will not click on a suspicious link provided in emails sent from unknown people.

They can also start using password managers like LastPass and others that will enable them to protect their crucial login credentials trouble-free.

Wrapping Things Up

Artificial Intelligence (AI) does have all the right ingredients to transform the future of cybersecurity to the next level. However, companies or businesses should be smart enough to apply AI notions within their workplaces with caution.

Besides, they should not stop following certain cyber hygiene practices at any cost, like installing antivirus software on official devices, data backup, password managers, email encryption tools, etc.

This way, they can protect themselves from the consequences of hacking, data theft, malware, phishing and other cyber risks in 2021 and beyond.

The post How AI is Transforming Cybersecurity in 2021? appeared first on SmartData Collective.

Checkout PrimeXBT
Source: https://www.smartdatacollective.com/how-ai-is-transforming-cybersecurity/

Continue Reading
Bioengineer5 days ago

Bioinformatics tool accurately tracks synthetic DNA

Bioengineer5 days ago

Unburdening China of cancer: Trend analysis to assist prevention measures

Nano Technology4 days ago

CEA-Leti & Dolphin Design Report FD-SOI Breakthrough that Boosts Operating Frequency by 450% and Reduces Power Consumption by 30%: Joint Paper Presented at ISSCC 2021 Shows How New Adaptive Back-Biasing Technique Overcomes Integration Limits in Chip Design Flows

AR/VR5 days ago

You Can Now Activate Quest Voice Commands Hands-free, But You’ll Have to Say “Hey Facebook”

AR/VR5 days ago

‘Virtual Desktop’ Can Now Stream PC VR Games to Quest, Without the Sideloading Workaround

AR/VR5 days ago

VR’s 2021 Outlook: 14 Indicators in One Place

Nano Technology5 days ago

180 Degree Capital Corp. Reports +6.7% Growth in Q4 2020, $9.28 Net Asset Value per Share as of December 31, 2020, and Developments from Q1 2021 Including Expected Investment in a Planned SPAC Sponsor

Automotive5 days ago

SpaceX swaps “suspect” Starship engine in record time

Bioengineer5 days ago

The key to proper muscle growth

Automotive5 days ago

Tesla Model X refresh units are gathering at Fremont ahead of customer deliveries

NEWATLAS5 days ago

Review: Hachi Infinite M1 Pro interactive ultra-short-throw projector

Energy4 days ago

New Columbia Solar raises $75 million, looks to develop 50 projects in D.C.

Cleantech5 days ago

New research method reveals significant reduction in carbon footprint of British pig farms

Amb Crypto5 days ago

Nasdaq-listed Ebang announces Litecoin, Dogecoin mining plans

Bioengineer5 days ago

Retroviruses are re-writing the koala genome and causing cancer

Nano Technology5 days ago

180 Degree Capital Corp. Reports +6.7% Growth in Q4 2020, $9.28 Net Asset Value per Share as of December 31, 2020, and Developments from Q1 2021 Including Expected Investment in a Planned SPAC Sponsor

Energy4 days ago

Washington State awards low-income solar project grants

Bioengineer5 days ago

URI researchers: Microbes deep beneath seafloor survive on byproducts of radioactive process

Blockchain5 days ago

PlasmaPay launches decentralised exchange ‘PlasmaSwap’

Cleantech5 days ago

“Global warming won’t wait until 2050,” says European science advisory group

Trending