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Tag: Voice Bot

The Future of Customer Support: How AI is Boosting Capacity, Performance, and Satisfaction

Customer support has become increasingly important, with 88% of buyers saying the experience a company provides matters as much as its products or services....

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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely,...

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