Richie Serna, CEO of Finix Payments, has had a front-seat view of the rise of FinTech payments. In a conversation with Collin Canright, Richie...

Richie Serna, CEO of Finix Payments, has had a front-seat view of the rise of FinTech payments. In a conversation with Collin Canright, Richie...

The average wait to be treated in the emergency room in New York is a whopping 3 hours and 21 minutes.  Prolonged wait times...

In 2024, marketers have a lot on their minds. With the rapid adoption of AI, significant changes in the search landscape, and an uncertain...

We’ve talked a ton on SaaStr over the years on how to make sure your VP of Sales and top hires really work out. ...

by Fintech News Singapore February 8, 2024 Banking software company Temenos revealed it has secured a Net Promoter Score (NPS) of +54. The NPS is a...

In 2024, for customer success in SaaS, what’s “good” NRR? What’s a “good” NPS? Who should Customer Success report into? Questions like this and many others...

Nick Mehta and Jason Lemkin are two well-known experts in the field of customer success. With their extensive experience and knowledge, they have provided...

Dear SaaStr:  What are your thoughts on outsourcing customer support? There are certainly cons to traditional outsourced support vs. highly trained support that works right...

🔥 FLAMING HOT TAKE ALERT: Marketing can drive business goals, but it can’t save a bad product. One financial company that understands this well...