Analysis of calls and quality control of interactions are among the main components of any call center’s operation, regardless of whether these are sales...
As the world continues to rapidly move towards digitalisation, customer expectations are also on the rise. Around the globe, telcos are grappling with meeting...
March 27, 2024
Article Notice – The sudden transition to online learning: Teachers’ experiences of teaching during the COVID-19 pandemic
Filed under: virtual school...
Enterprise resource planning (ERP) systems are the heartbeat of many companies that centralize the core business processes across an organization, handling various functions like...
If you’re active on LinkedIn, you’ve probably received random messages from recruiters inquiring about putting you in their talent pipeline.
I’ve received countless generic recruiting...
Shiba Inu (SHIB), the popular meme coin, has once again surprised the crypto community by exceeding expectations. Ethereum founder Vitalik Buterin recently revealed that...
Artificial intelligence (AI) startup Woebot Health made the news recently for some of its disastrously flawed artificial bot responses to text messages that were...
Los Angeles County has agreed to a $12-million settlement to resolve allegations that its home improvement lending program wrecked the finances of many...
As expected, cyberattackers have pounced on a critical remote code execution (RCE) vulnerability in the Fortinet Enterprise Management Server (EMS) that was patched last...