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Tag: Forrester

Your November Newsletter for All Things BitPay and Crypto

It’s been an eventful past month, to say the least — and we’re not even talking politics! Over the course of October, crypto markets continued to witness bullish growth overall. Meanwhile, here at BitPay, we continue to welcome aboard new merchants...

5 Tips to Improve Customer Service Contact Center Efficiency

A full 96% of customers say customer service is a key factor in their loyalty to brands. What’s more, brands who do it...

5 Tips to Increase Sales with Chatbots This Holiday Season

If you want to make sure that you don’t lose sales opportunities (and ultimately revenue), you better be prepared for this shopping frenzy...

Ditching the branch is a mistake, Forrester predicts

Banks that go fully digital as a result of COVID-19 could regret the move. “Banks shouldn’t abandon the branch but instead refocus it...

Got a problem with trust in AI? Just add blockchain, Forrester urges. Then bust out the holographic meetings. Welcome to the future

Forrester has offered its contribution to the pantheon of failed predictions gathering smart-dust in the broom cupboard of IT history with its assertion...

The Security Champions of the Developer World

Click to learn more about author Anne Hardy. Organizations that want to secure applications are challenged by understaffed security teams and a...

5 Changes in IoT Data Storage Since the Pandemic

As the Internet of Things (IoT) evolves, some use cases have fast-tracked their way into the spotlight as a result of the global...

Forrester Study Shows Accepting Crypto Attracts New Customers & Boosts AOV

For BitPay, Forrester determined the combined value from additional sales from new customers and increased average order value, together with the fee savings delivers an overall ROI of 327%.

Securing IoT at the Edge is Key to Safe IoT Operations

With unsecured IoT devices at the edge, IoT environments are vulnerable to malicious threats that disrupt operations. Key takeaways from this...

BitPay: New Study Shows Merchants That Accept Bitcoin Attract New Customers & Sales

Global blockchain payments provider BitPay announced on Tuesday the results of a study conducted by leading research and advisory firm Forrester Consulting, titled Total...

Digital Banks Hit Bump in the Road, But Pandemic Has Silver Lining

Lockdowns in the UK and overseas have put a significant dent in their revenues, external investment suddenly looks far harder to come by,...

Navy Fed, USAA win top CX rankings from Forrester

Share Military-focused financial institutions continue to gain high marks for customer experience. Navy Federal Credit Union and USAA took the top spots for...

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