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Tag: Customer Success

CoverForce Raises $5M for its Digital Infrastructure Platform for Commercial Insurance That Connects Carriers with Agencies

The commercial insurance market is valued at more than $800B per year.  Much of the predicted growth in this market over the next decade...

Retention Strategies to Adopt on the Spot

In the dynamic realm of eCommerce, customer retention isn’t just a strategy—it’s a game-changer. As the competition heats up and consumer choices multiply, the...

4 User Onboarding Automation Tools for B2B SaaS

In a landscape brimming with competition, delivering a stellar user experience from the get-go is not just an option; it's a necessity. Fortunately, the...

Four Sales Compensation Tactics for Consumption-Based GTM

Moving from a traditional SaaS to a pure consumption model was a challenging but fun transition for MongoDB. At a recent Workshop Wednesday, held every...

A Top Customer Success Hack: Driving Up Activation Rates, ASAP | SaaStr

Dear SaaStr: What are the most effective ways of increasing SaaS activation rates? In the early and middle days in customer success, we tend to...

The 2023 State of Supplier Diversity | GreenBiz

Date/Time: November 9, 2023 (12-1PM ET / 9-10AM PT) Supplier.io’s 6th State of Supplier Diversity Report is here and we are excited to...

20+ of The “Ultimate Sins” When It Comes to Marketing, Sales and Success in Early Stage Startups | SaaStr

Dear SaaStr:  What are some of the “ultimate sins” in marketing and sales and success in SaaS in the early stages? My list of some...

Your Guide to Outbound Automation: How Thena 10x Outbound Without BDRs – OpenView

Editor’s Note: This article first appeared in Kyle Poyar’s newsletter, Growth Unhinged, which explores the unexpected behind today’s fastest-growing startups. You can subscribe to get the...

Plan Your 2024 Team Offsites at SaaStr Annual (Sept in SF Bay Area) and Europa (June in London) | SaaStr

2024 will be here before you know it — and it’s time to plan your team offsites.  We’ve got 2 great ideas: Bring your team...

Mastermind: Join an Exclusive SaaS Founder Community – OpenView

We know that founding a company can sometimes be a long and lonely journey. That’s why we started Mastermind, an exclusive SaaS founder community....

Sales Hiring Crystal Ball: How to Hire Sales Leaders Who Thrive – OpenView

Editor’s Note: This is the second article in a two-part series on the future of SaaS sales. You can read part one here.I recently...

The 3 Part Framework for Designing Efficient B2B SaaS Organizations in 2024 and Beyond – OpenView

Over the last year, the SaaS world has experienced several unwelcome trends: rising costs of acquiring net new ARR, the highest churn rates in...

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