Teleperformance is a global leader in customer experience management, with more than 330,000 employees across 170 countries covering 265+ languages and dialects. The...
The effectiveness of Alexa–Amazon’s digital assistant–depends on the skills Alexa has to offer. These Skills are mostly the third-party capabilities built by developers....
As organizations look at customer satisfaction as a crucial element of competitive strategy, conversational artificial intelligence (AI) has assumed vital importance. Chatbots are...
Warburg Pincus has followed a string of venture capital firms into bank and financial services customer engagement software startup Personetics.The private equity house...
