Connect with us

Big Data

Success with automation and AI requires a high ‘RQ’

Avatar

Published

on

Companies know that a high IQ can help drive business value. But the analyst outfit Forrester Research believes that if companies are going to successfully work side by side with artificially intelligent systems, they’re also going to need a high “RQ.”

RQ, or robotics quotient, is a measurement of how competent a company will be at automation and AI implementation. The Forrester assessment is based on three main areas: people, leadership and organizational structures. A fourth area, trust, will influence the three main categories and change depending on the type of technology being deployed.

J.P. Gownder, a Forrester analyst serving CIOs, described RQ as the “human contribution” companies need when deploying automation and AI technologies. “It’s not just about the bots; it’s not just about artificial intelligences,” he said in a July presentation at the New Tech and Innovation 2018 conference in Boston. “It’s about real people, real leaders and real organizational structures that you need to put in place to make sure you’re most likely to succeed.”

Toronto moments

Automation and AI technologies are on a spectrum from more deterministic, where A always leads to B, to more probabilistic, where A could lead to B but could also lead to C or to D.

And these probabilistic systems create a new wrinkle for companies: No matter how swanky the user interface or how cutting-edge the technology, probabilistic systems can produce incorrect — and even illogical — results that can erode the trust humans have in the machine’s abilities.

Gownder pointed to IBM Watson as an example. During its Jeopardy! debut in 2011, Watson answered a final question about U.S. cities with “Toronto,” causing the audience to gasp. When researchers did a post-mortem, it became clear that even Watson doubted the response. Using probabilistic judgement, the machine determined that Toronto had only a 30% chance of being correct, but it was the best answer it could come up with at the time.

These “Toronto moments,” as Forrester now refers to them, “teach us something about the intersection between human beings and AI and the trust that is part of this,” Gownder said.

The more probabilistic a system is, the more human intervention it might need. But designing systems and processes that strike a balance between trust and intervention will be a challenging step for companies. That’s where Forrester believes RQ will come in handy.

What is RQ?

The robotics quotient is a self-assessment that “measures the ability of individuals and organizations to learn and adapt to and collaborate with automated entities,” Gownder said. It’s composed of 39 characteristics that Forrester regards as a collection of automation and AI best practices.

Forrester Research, RQ, robotics quotient, PLOT frameworkJ.P. Gownder

The higher the score, the more prepared a company is to tackle the new challenges that come with automation and AI technologies. But RQ doesn’t just measure readiness, according to Gownder. It also enables CIOs to “identify gaps or areas where you need to prioritize resources before you make a big bet on automation and AI,” he said.

The 39 characteristics fall into one of three categories — people, leadership and organizational structure. People, for example, are measured across different dimensions — such as facilitation, which considers how effective an employee might be at communicating with an automated entity, and perception, which includes things like basic digital literacy and “constructive ambition,” or an eagerness to learn.

For leaders, the RQ highlights vision, adaptability, the ability to inspire trust and influence. The final category refers to IT employees and beyond; CIOs will need to influence the C-suite and even the board of directors to secure the budget, buy-in and support that automation and AI tools can demand. “The CIO is no longer a benign dictator who has all the power,” Gownder said. “This is the creation of an ecosystem across business units with lots of participation from the workers themselves.”

Organizational structures will also need to adapt. Automation and AI may require new titles such as bot manager, new training and mentoring opportunities for humans and machines alike, new processes that encourage human-machine team creation, and new metrics. “After all, we can have all the good intentions, and the well-educated employees and the leaders who are on board,” Gownder said, “but if we do not create structures, processes and budgets — the b word — we’re going to have a hard time getting this through.”

Don’t forget about trust

The categories of people, leadership and the organization are then measured against one final category — trust. Gownder called trust “a multiplier in this model.” Automation and AI technologies exist on a spectrum from transparent to opaque, and where the technology falls on that spectrum will influence employee trust.

“If you’re implementing something that is very transparent, that is very deterministic, your employees will bring a high level of inherent trust to the machine. They’re used to these sorts of systems,” Gownder said. “If you’re using probabilistic systems, where the machine is often uncertain of its results, then you’re going to have a higher burden of RQ investment.”

Forrester’s model breaks down the complexity of trust by providing a numeric value for how deterministic the technology is, how transparent the technology is and how much change the technology could have on the workplace.

The changes that automation and AI will have on the workplace could be a sensitive area for leaders, especially as automation and AI instigate changes in the workforce. “As you might imagine, when employees are losing their jobs as part of a deployment of automation, you magnify the mistrust among remaining employees,” Gownder said. “It raises the bar for the change management.”

But the efforts could be worthwhile. As repetitive tasks become automated, job satisfaction generally goes up, Gownder said. And although AI remains in its early stages, it is poised to transform how companies operate and interact with customers.

Whether companies choose Forrester’s RQ method or not, Gownder argued that an organizational competency in AI and automation is needed.

“If you want to be successful in creating a mixed workforce that incorporates digital workers, human workers, lots of automated processes, lots of probabilities, lots of real-time data and AI, you’re going to have to measure your people, your leaders, your organization and the inherent trust that is associated with technology,” he said.

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://searchcio.techtarget.com/feature/Success-with-automation-and-AI-requires-a-high-RQ

Big Data

‘SNL’ host Elon Musk takes a Saturday off from Tesla’s troubles

Avatar

Published

on

By Joseph White

DETROIT (Reuters) – Elon Musk’s turn as host of this week’s “Saturday Night Live” television program will be a light-hearted, brand-building break from the pressures of running Tesla Inc and SpaceX – or land the billionaire in another bucket of hot water.

That uncertainty appears to be the point for both Musk and NBCUniversal’s <CMCSA.O> venerable comedy sketch show.

Musk has been encouraging fans and detractors to anticipate shenanigans, potentially involving the Dogecoin cryptocurrency. Musk has touted Dogecoin on his Twitter account, and the cryptocurrency’s value has soared ahead of his appearance.

“I’m a wild card, no telling what I might do,” Musk, wearing a black bandana, joked in a brief promotional video for the show alongside Saturday’s musical guest, Miley Cyrus.

“Same here,” Cyrus said. “Rules? No thanks.”

Musk has been in New York this week preparing for the appearance. A photo posted to the “Saturday Night Live” Twitter account on Wednesday showed him hunched over papers, wearing a “Nuke Mars” T-shirt. Musk has mused about using nuclear weapons to reshape the Red Planet for human habitation.

Some “SNL” cast members have expressed displeasure at the show’s decision to give its platform to one of the world’s richest people. Musk’s appearance has drawn comparisons to the show’s controversial decision in 2015 to invite Donald Trump to host as he was preparing for his presidential run.

Although it is rare for a business executive to host “SNL,” South Africa-born Musk, 49, is no stranger to pop culture or comedy.

He has appeared on “The Simpsons,” “Rick and Morty,” and “South Park,” and dates a pop star, Canadian singer Grimes. Musk’s persona helped inspire Robert Downey Jr’s portrayal of superhero Iron Man in a series of Marvel films.

His humor also shows in the names of Tesla car models S, 3, X and Y (“sexy”). He once built and sold flamethrowers to promote his tunnel venture, the Boring Company. In 2018, Musk smoked marijuana on a live web show, and later offered $420 a share – a drug reference – to take Tesla private.

While Musk has been getting ready for the cameras, Tesla has been in a rough patch.

Longtime major shareholder Baillie Gifford disclosed it had sold 41% of its Tesla shares. Police in California are investigating a fatal accident in which a Tesla crashed into an overturned truck. Documents prepared by California regulators said Tesla executives do not believe Tesla can deliver the “Full Self Driving” autonomous vehicle technology this year, contradicting Musk’s statements.

(Reporting By Joe White, Editing by Nick Zieminski)

Image Credit: Reuters

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://datafloq.com/read/snl-host-elon-musk-takes-saturday-teslas-troubles/14510

Continue Reading

Big Data

U.S. Commerce chief cites auto chips shortage in jobs report

Avatar

Published

on

WASHINGTON (Reuters) – U.S. Commerce Secretary Gina Raimondo said on Friday the semiconductor shortage was a factor in April’s jobs report that showed hiring unexpectedly slowed.

The Bureau of Labor Statistics said the auto sector shed 27,000 jobs in April as automakers were forced to cancel production shifts and furlough workers amid the chips shortage.

“We’re working very hard to get the president’s plan passed in Congress to fund a semiconductor fund. The fact of the matter is we need to get back into the business of making more chips in America. And the supply chain issues are very real,” Raimondo told MSNBC.

(Reporting by David Shepardson and Susan Heavy; Editing by Chris Reese)

Image Credit: Reuters

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://datafloq.com/read/us-commerce-chief-cites-auto-chips-shortage-jobs-report/14509

Continue Reading

Big Data

U.S. auto part makers brace for a bumpy ride as chip shortage to intensify

Avatar

Published

on

By Ankit Ajmera

(Reuters) -U.S. auto parts suppliers warned of more production cuts at major automakers as a global semiconductor chip shortage worsens before easing in the second half of the year and aiding in a partial recovery of lost sales.

The chip shortage came at an inopportune time for automakers as demand rebounded from pandemic lows due to low interest rates and consumers’ preference for personal transport amid the health crisis.

“We’ve embedded a 3% reduction in industry production to factor in what we’re anticipating and expecting as further announced downtime that hasn’t been publicly announced at this point,” Lear Corp Chief Financial Officer Jason Cardew said on Friday.

“We have line of sight on a more meaningful reduction (in production) in the second quarter than IHS Markit and others are projecting,” Cardew said.

Ford Motor Co, a major customer for Lear and peers including BorgWarner and Magna International, has said the chip shortage would halve its vehicle output in the second quarter.

Europe’s Volkswagen, another customer for the three suppliers, has said it is in “crisis mode” over the lack of badly needed automotive chips, with the shortage intensifying and hitting its profits in the second quarter.

Lear, which makes automotive seating, cut its global vehicle production forecast to a 9% rise, from up to 12% it had predicted at the beginning of the year, while also expecting second-quarter revenue to fall 9% from the first.

Auto suppliers also cautioned that the pain from the shortage could linger at least until the next year.

“We don’t expect the supply/demand imbalance to fully recover to normalized levels until 2022,” said Joseph Massaro, chief financial officer of Aptiv, a maker of advanced driver assistance systems, vehicle computers and high-voltage cabling.

Auto suppliers are also grappling with pressure on their margins from rising costs of key inputs such as steel and copper.

However, many expect to offset some of those costs as automaker customers focus on building higher margin, more profitable pickup trucks and sport utility vehicles.

“On the biggest raw material purchases, we have about 60% pass through with our customers,” BorgWarner Chief Executive Officer Frederic Lissalde said.

Still, most suppliers have raised or reaffirmed their full-year financial outlooks, thanks to the better-than-expected performance in the first quarter.

Analysts highlighted risks associated with the production outlooks from some suppliers as chip demand rises from other sectors such as enterprise, cloud and consumer electronics following speedy COVID-19 vaccinations and economies reopening.

“The question in my mind is can this (production loss) be made up later on in the year. And that’s really an unknown,” Magna Chief Financial Officer Vincent Galifi said.

(Reporting by Ankit Ajmera in Bengaluru; Editing by Sriraj Kalluvila)

Image Credit: Reuters

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://datafloq.com/read/us-auto-part-makers-brace-bumpy-ride-chip-shortage-intensify/14508

Continue Reading

Big Data

Auto sector urges U.S. Congress to help fund its computer chip needs

Avatar

Published

on

By David Shepardson

WASHINGTON (Reuters) -The U.S. auto industry and United Auto Workers union on Friday urged Congress to tie billions of dollars in government funding to boost semiconductor production to help fill the needs of automakers forced to slash production because of chip shortages.

Congress “should prioritize production of the semiconductors necessary to assemble vehicles here in the United States. This will ensure that motor vehicle manufacturers have a fair share of chips needed to meet consumer demand,” said the American Automotive Policy Council, Motor & Equipment Manufacturers Association and UAW on Friday in a joint statement.

Tech companies and other industries have repeatedly urged the administration not to pick “winners and losers” or attach conditions to funding to address the chip shortage.

The Bureau of Labor Statistics said the U.S. motor vehicle and parts sector lost 27,000 jobs in April.

The letter seen by Reuters said the U.S motor vehicle industry is estimated to have lost over 330,000 production units as a result of the chip shortage.

Carmakers across the world curbed output, hampering attempts to recover from the pandemic, due to a shortage of chips used in everything from computer management of engines to driver assistance systems.

The global chip shortage hit automakers hard after many canceled orders when plants were idled during the coronavirus pandemic. At the same time, demand for chips boomed from consumer electronics makers churning out premium devices for people spending more time at home.

Automakers have warned the chips crisis could last until 2022 and have pressed the U.S. government to act.

Ford Motor Co last week warned the shortage may slash second-quarter production by half and for 2021, cost it about $2.5 billion and about 1.1 million units of lost production.

President Joe Biden has proposed $50 billion to boost U.S. semiconductor production.

The letter urged the government to “include specific funding for semiconductor facilities that commit to dedicating a portion of their capacity to motor vehicle-grade chip production.”

On Friday, the National Electrical Manufacturers Association, Association of Home Appliance Manufacturers and Air-Conditioning, Heating and Refrigeration Institute urged Commerce Secretary Gina Raimondo to ensure chip supplies are “fairly allocated across industry sectors.”

The groups said they were “dismayed” Raimondo said she was seeking to prioritize automakers. “We simply ask for fairness so that the health, safety, comfort, productivity, and other needs of Americans can be met,” they wrote.

The department did not immediately comment. Raimondo told MSNBC Friday that the auto chip crisis was a factor in April’s jobs report. The auto sector shed 27,000 jobs in April.

(Reporting by David ShepardsonEditing by Chizu Nomiyama, Keith Weir and David Gregorio)

Image Credit: Reuters

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://datafloq.com/read/auto-sector-urges-us-congress-help-fund-computer-chip-needs/14507

Continue Reading
Aviation4 days ago

American Airlines Passenger Arrested After Alleged Crew Attack

Blockchain3 days ago

The Reason for Ethereum’s Recent Rally to ATH According to Changpeng Zhao

Blockchain2 days ago

Chiliz Price Prediction 2021-2025: $1.76 By the End of 2025

Blockchain3 days ago

Mining Bitcoin: How to Mine Bitcoin

Blockchain3 days ago

Mining Bitcoin: How to Mine Bitcoin

Fintech4 days ago

Talking Fintech: Customer Experience and the Productivity Revolution

Blockchain5 days ago

Bitcoin Gains Bullish Momentum, Signals Another Major Rally

Blockchain5 days ago

Ruffer Investment Sold Bitcoin Holdings After Elon Musk’s Bullish Tweets

PR Newswire2 days ago

Teamsters Lead Historic Defeat of CEO Pay at Marathon Petroleum

Blockchain5 days ago

Ethereum Market Capital Overtakes Bank of America

Aviation5 days ago

Lufthansa To Equip Entire Boeing 777F Fleet With Sharkskin Technology

Blockchain3 days ago

Mining Bitcoin: How to Mine Bitcoin

Startups5 days ago

Equity Monday: TechCrunch goes Yahoo while welding robots raise $56M

Cyber Security4 days ago

Alaska Court System Temporarily Disconnected the Internet After a Cybersecurity Threat

Start Ups5 days ago

British events startup FIXR raises €7.4 million and prepares to welcome back nightlife

AR/VR1 day ago

Apple is giving a laser company that builds some of its AR tech $410 million

Blockchain5 days ago

Ripple Releases $1.6 Billion XRP from Escrow Account

Esports5 days ago

European Masters Spring Finals between BT Excel and Karmine Corp. hits peak of 377,000 viewers

Blockchain5 days ago

Indonesian lawmakers propose tax laws on cryptocurrency transactions.

Startups5 days ago

Top-5 Working Marketing Strategies on 2021 for Moving Company

Trending