If you have bought a house in the last decade, you likely started the process online. Perhaps you browsed for your future dream home on a website like Zillow or Realtor, and you may have been surprised by how quickly things moved from seeing a property to making an offer.
When you reached the closing stage, however, things slowed to a crawl. Some of those roadblocks were anticipated, such as the process of getting a mortgage, but one likely wasn’t: the tedious and time-consuming process of obtaining title insurance — that is, insurance that protects your claim to home ownership should any claims arise against it after sale.
For a product that is all but required to purchase a home, title insurance isn’t something many people know about until they have to pay for it and then wait up to two months to get.
Now, finally, a handful of startups are taking on the title insurance industry, hoping to make the process of buying a policy easier, cheaper and more transparent. These startups, including Spruce, States Title, JetClosing, Qualia, Modus and Endpoint, enable part or all of the title insurance buying process. Whether these startups can finally topple the title insurance monopoly remains to be seen, but they are already causing cracks in the system.
To that end, we’ve outlined what’s broken about today’s title industry; recent developments in technology and government that are priming the industry for change; and a synthesis of some key trends we’ve observed in the space, as entrepreneurs begin to capitalize on a tipping point in a century-old, $14 billion business.
Title insurance 101
To understand how startups are beginning to challenge title insurance incumbents, we need to first understand what title insurance is and what title companies do.
Title insurance is unique from other types of insurance, which require ongoing payments and protect a buyer against future incidents. Instead, title insurance is a one-time payment that protects a buyer from what has already happened — namely errors in the public record, liens against the property, claims of inheritance and fraud. When you buy a home, title insurance companies research your property’s history, contained in public archives, to make sure no such claims are attached to it, then correct any issues before granting a title insurance policy.
How 5G will revolutionise consumer banking
Technology has been driving changes in consumer behaviour for years. While it may be a few more years until 5G wireless technology is readily available in the UK for consumers and institutions, we are moving, albeit slowly, towards this milestone. When 5G is part of our nationwide infrastructure, it will transform products and services. Banking will inevitably follow.
For a while brands have been competing to win and retain customers on the speed, smoothness and easy of use of their services. Consumers around our digital world demand immediate gratification. 5G, with its superfast connectivity and wide reach, will aid the banking deliver on these expectations and ultimately to serve customers better.
Facilitating banks to provide their customers with flawless, lightning speed experiences and exceptional response times, 5G has the potential to revolutionise banking. More specifically, here are four ways that banks can get ahead with this technology in coming times:
Improved mobile experience
5G may reduce latency times to under one millisecond, which will provide for a true real-time mobile banking experience. Exciting and creative new mobile banking use cases, such as the ability to scan an image of an item in a catalogue or on a website for instant purchase, are no longer just cool ideas, but imminent services.
Faster and simpler payments will like make mobile and digital payments even more appealing to the masses and merchants alike, further boosting usage. It’s also probable that many standard banking operations will extend to new channels such as wearables, internet of things (IoT) devices and virtual reality (VR) devices as these become more common and more sophisticated.
To capitalise on these technologies, it’s imperative that banks start thinking about how they can leverage these new possibilities.
Next-gen customer service
Awareness of 5G is high. Consumers are already quite clued up on what it can offer, such as hyper-personalised and instant service for users. Banks need to make sure they have the confidence in their ability to utilise the technology when it does become available. They must stay ahead of consumer expectations to ensure customers aren’t tempted by a more nimble rival.
With 5G connectivity, consumers are likely to expect banks to instantly resolve issues across all channels. Artificial intelligence (AI) and VR will likely become table stakes for the customer offering, so banks need to decide now how they will leverage automated capabilities while still offering a personalised, human touch for key clients.
Smarter security and fraud detection
Putting aside the well documented security concerns over 5G, there are ways it will greatly enhance security for both institutions and end consumers. For institutions, 5G will allow real-time updates without customer intervention and usage-disruptions. It will enable increased use of multi-modal biometric security measures that combine nuances like the user’s gait and the position in which one holds their mobile phone to carry out identity checks.
5G can significantly improve proactive fraud prevention. Tasks such as processing data in real-time, authenticating transaction amount, customer geolocation, and merchant ID all reduce fraud detection errors and false positives.
On the flip side rules around data management, protection and privacy are increasingly stringent. Banks need to conduct self-analysis on their data collection and usage practices and policies. Given that data protection regulation will only get stricter, banks need to be absolutely certain they are operating within the new rules if they are to successfully bring new 5G-enabled offerings to the market.
Streamlined lending and big-ticket purchases
5G has the potential to simplify cumbersome processes associated with obtaining credit for big-ticket purchases. Banks can handle higher volumes of requests. From applications to credit checks to tailored financing offers to loan sanction, 5G can make banks more efficient and profitable. The importance of this has been highlighted by the coronavirus pandemic, where banks are struggling to deal with the sheer volume of applications for loans.
Banks should invest in tools to marry AI, data and 5G – to run dozens of parallel processes in real-time. This will bring improvements in the speed and precision of lending decisions, and also enables personalised lending rates based on customer risk and reality.
Consumers should not lose sight of the tangible gains the banking and financial sectors will see from the next generations of wireless technology. To maximise the benefits, financial institutions need to ahead and taking steps to put relevant strategies in place now. Developing new processes and products can help banks to stay ahead of consumer demands and bring novel offerings once the technology reaches the consumers.
JD Digits, the Fintech Division of Chinese Online Marketplace JD.com, to Conduct IPO at China’s STAR Market
JD Digits, the Fintech-focused division of Chinese online marketplace JD.com, is reportedly planning to conduct an initial public offering (IPO) at China’s STAR Market, which is based in Shanghai. This, according to a filing submitted by several securities companies.
As first reported by TechNode, the planned IPO appears to be a part of JD.com’s business plan which involves taking its affiliates public in the coming years. JD.com may soon be floating shares of JD Digits and also its courier business (JD Logistics). The e-commerce giant’s own secondary listing took place in Hong Kong in June of this year.
JD Digits’ listing on the STAR Market will most likely involve a new technology board, which launched on the Shanghai Stock Exchange in July of last year. The board reportedly prefers firms specializing in the semiconductor and manufacturing sectors.
Four Chinese securities companies reportedly entered “pre-listing tutoring agreements” with JD Digits on June 28, 2020. The agreements should help the firm with filing an IPO on the STAR Market, according to a filing submitted to the China Securities Regulatory Commission (CSRC), the nation’s main securities regulator.
The CSRC notes that firms must be tutored by licensed or authorized brokers before they are allowed to launch IPOs in Chinese stock markets.
Established in August 2017, JD Digits is valued at RMB 133 billion (appr. $18.8 billion) after securing RMB 13 billion in capital back in 2018.
JD Digits was previously known as “JD Finance.” The company currently manages several loan businesses and also offers AI and blockchain-focused products and services which mainly involve city governance and agriculture initiatives.
JD.com, which is already listed on Nasdaq, also began listing on the Hong Kong stock exchange on June 18, 2020. It’s only the third Chinese technology company to introduce a secondary listing in the city-state after competitors Alibaba and gaming firm Netease.
Wirecard Folds: A Blow to Crypto Cards, but a Chance for Blockchain
Some of the most impactful frauds in modern history, from the Enron scandal to the Bernie Madoff investment scheme, were carried out by malignant actors inside or at the helm of corporate entities who manipulated the tangled, esoteric financial records. This is precisely the kind of behavior blockchain technology is designed to obliterate.
The rapid demise of the German financial technology company Wirecard, which established itself in the blockchain community as a major crypto debit card issuer, seemingly belongs to the same category of events. In the long term, it might contribute to the growing public demand for increased transparency of corporate financial records and money flows.
Wirecard’s crypto fling
The power to issue cryptocurrency debit cards connected to the Visa and Mastercard systems is an enviable one. Businesses that find themselves in this position serve as a gateway between the realm of digital cash and the world where it can be exchanged for goods and services as handily as fiat money.
This middleman job is also quite lucrative, as companies that absorb both the volatility risks and trouble of compliance are entitled to hefty fees on every step of the process. The regulatory burden, however, is so onerous that there is usually no more than one major principal provider issuing the bulk of Visa and Mastercard cryptocurrency cards at a time.
A company called WaveCrest was once backing a handful of the most popular products in this space — such as Cryptopay, Bitwala and TenX — until it fell out of grace with Gibraltar regulators and was shown the door by Visa in early 2018.
A German payments group, Wirecard, then stepped in to fill the void, eventually onboarding crypto card providers Crypto.com and Wirex, as well as WaveCrest’s orphans, TenX and Cryptopay. A rare European fintech success story, Wirecard rose to prominence as a global payments processor and triumphantly entered DAX, Germany’s premier stock market index.
Wirecard was big in the fintech field long before the term came to be associated with the convergence of finance and blockchain technology. In a conversation with Cointelegraph, Seamus Donoghue, the vice president of sales and business development at Metaco — a provider of digital asset technology solutions — observed:
“Wirecard AG began processing payments for gambling and pornographic websites 20 years ago and has grown to become a bluechip DAX listed German tech darling. With a peak market capitalization of 25 billion dollars, it counts Olympus, Getty Images, Orange and KLM among its customers. As a payment service provider, merchants use it to accept payment through credit cards, PayPal, Apple Pay and others.”
Operating on a truly sizable scale within the traditional financial system, Wirecard “does not appear to have branched out to service crypto firms in any meaningful way,” said Jeff Truitt, the chief legal officer of Securrency — a firm providing technology infrastructure to the regulatory technology and financial technology industries. Truitt also noted that few of the mainstream press articles covering Wirecard’s meltdown mentioned its affiliation with crypto at all.
A shady record
Foreshadowing Wirecard’s present collapse was a chain of incidents where the group’s various units were suspected of fishy accounting practices. The Financial Times even ran a specialized series, “House of Wirecard,” looking into various instances where the company’s financial reporting raised questions. Last year, Wirecard emerged largely unscathed from a scandal that uncovered a pattern of systematic book-padding across the firm’s Asian operations.
The latest round of controversy began to unfold on June 18, when Ernst & Young auditors reported that they were unable to locate more than $2 billion that was supposed to be sitting in Wirecard’s Philippines-based accounts. A few days later, the payment processor’s board admitted that the funds likely did not exist. From there, things escalated quickly with CEO Markus Braun’s arrest on June 23 and Wirecard’s insolvency filing on June 25, followed by the United Kingdom’s financial regulator suspending the firm’s subsidiary that issues Visa crypto debit cards. Fortunately for cardholders, the ban proved to be short-lived, as it was lifted after just three days.
Against the backdrop of law enforcement officers searching its Munich headquarters, Wirecard is now going into administration. As the Financial Times reported, potential buyers are already lining up for its various units. Expectedly, in a matter of a few days, the value of the company’s stock all but evaporated. Despite EY claiming that its “robust and extended audit procedures” could do little to detect the complex fraud scheme, disgruntled investors are taking legal action against the auditor for failing to report the abuse soon enough.
The Wirecard case could inflict long-term reputational and business damage on actors far beyond those immediately involved. As the Wall Street Journal’s Patricia Kowsmann opined, the scandal particularly “has proven an embarrassment for BaFin, Germany’s markets’ regulator.” Other observers maintain that it could even put a stain on Germany’s ambitions to become Europe’s financial center after the U.K.’s departure from the European Union. In the wake of the initial reports of the fraud, German economic and finance expert Holger Zschaepitz tweeted:
“Good morning from #Germany, whose reputation as a reliable business location has suffered. The collapse of Wirecard has damaged trust in the German regulatory framework. After the turmoil at VW, Bayer, or Deutsche Bank the Germans are seen as tricksters.”
Alexander Bychkov, the CEO of Embily — a global crypto debit card provider — agrees that the Wirecard swindle could contribute to a shift in which jurisdictions are considered “safe” for payments businesses:
“The present Wirecard debacle gives companies that are regulated in other parts of the world an opportunity to compete on a global level since ’safe jurisdictions’ don’t seem to be that safe, e.g. emerging markets have been the scene for creative innovations in payments for the past decade. However, when it comes to crypto, each country is still a test lab for digital currencies and payment methods.”
Auditor firms, particularly those constituting the Big Four, can also expect some serious heat resulting from the case. EY’s failure to detect the shady dealings and warn the public has already resulted in resurged scrutiny of auditors’ own organizational processes and calls for the titans of the industry to be broken up, and a lawsuit is even being filed against the firm.
Truitt sees the Wirecard case as a symptom of an institution-level dysfunction, as “marquee institutions apparently failed to detect systemic fraud,” adding that: “Unscrupulous actors at Wirecard seem to have engaged in wrongful activity for far longer than they should have. Despite the highest standards, the system failed.”
The extent of crypto loss
It is plain to see how the downfall of the key crypto debit card issuer could cause immediate harm to the industry, both operationally and in terms of trust. Alexander Blum, the co-founder and chief operating officer of fintech company Two Prime, told Cointelegraph that because Wirecard supported some prominent crypto debit card issuers, its collapse will unsettle the niche market: “The fall of Wirecard, despite what these companies may say, puts a real kink in their plans. Millions of cards these companies have spent years to distribute are now useless.”
Andrew Howell, the lead blockchain engineer at blockchain network management tool Blockdaemon told Cointelegraph: “Customers may lose faith in these companies if [they] cannot get their cards reactivated or alternatively find a replacement card issuer in the near term.”
At the same time, the severity of the damage is limited by the fact that Wirecard did not actually hold any of its card users’ digital funds. Adam Traidman, the CEO of crypto wallet firm BRD, told Cointelegraph:
“Fortunately, it is safe to assume that Wirecard does not have direct custody of most, if any, companies’ crypto assets, as mentioned by Kris Marszalek of Crypto.com. So, I do not see this affecting crypto much at all.”
Embily’s Bychkov further explained that users’ fiat assets are safe as well: “The clients’ fiat funds are held by an e-money institution (EMI) which is typically regulated by financial regulatory bodies and the funds are held by another bank (not Wirecard) as required by those bodies.”
Diminished faith in fintech?
For some experts, the Wirecard case appears to be grave enough to shake public trust in financial technology at large. Erick Pinos, the Americas ecosystem lead at blockchain platform Ontology, said that the scandal “lays bare how broken and opaque the fintech system is, that a company as large as Wirecard was able to operate with this level of deceit.”
Metaco’s Donoghue opined that the Wirecard fraud could deal a lasting reputational blow to the companies that dealt with the German firm. Donoghue thinks the argument that a company can “offer new services and products like cryptocurrencies, while their processes and funds were as safe as with traditional mainstream financial service providers, has been weakened.”
Nick Cowan, the CEO of the Global Stock Exchange Group, otherwise known as GSX Group, views the situation more optimistically. He maintains that while the misdeeds the scandal exposed are common for the corporate finance sector at large, the fintech field holds the cure:
“I don’t believe this will have any widespread negative consequences towards investment or support in the fintech sector, the unfortunate reality is that corporate fraud will exist as long as there are avenues for bad actors to manipulate and exploit. Fintech is pushing the boundaries to stop situations like this from taking place, or at least mitigate the likelihood of their occurrence.”
The blockchain remedy
In the short term, the affected debit card providers will have to urgently resolve the problem of finding an alternative principal issuer, opening room for another processor to bridge the gap. It is also possible that Wirecard Card Solutions, the company’s independent U.K.-based subsidiary, will continue to issue Visa and Mastercard crypto cards after changing hands in the administration process.
In the longer term, however, more fundamental changes will have to engulf corporate finance and payment industries if they are ever to rid themselves of the fraud plague. Some obvious solutions include transitioning toward more decentralized and transparent payment and accounting systems. Ontology’s Pinos commented:
“We should strive to use the merits of blockchain to build new financial products that push transparency and financial inclusivity to ultimately propel the fintech industry into a better place where it serves the people.”
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