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Six stages of learning

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We are all aware of the four stages of learning, or the ‘Four levels of teaching’, as Martin M. Broadwell, management trainer, described the model. Later, Paul R. Curtiss and Phillip W. Warren mentioned the model in their book, The Dynamics of Life Skills Coaching. The model was used by Noel Burch, an employee at the Gordon Training International, in the 1970s. There, it was called the “Four stages for learning any new skill’.

The four stages of learning are:

i. Conscious incompetence
ii. Conscious competence
iii. Unconscious incompetence
iv. Unconscious competence

However, in my 30 years of experience in coaching and people development, I have observed this model stretching beyond the four stages.

The new stages are that of Deliberate incompetence and Conscious superiority.

As you can see from the diagram, one of these two stages occurs at the beginning and the other at the end. We will examine only these two zones —idle zone and indifferent zone — in this article.

Deliberate incompetence / idle zone

This is a stage of idling and can been seen in a number of people. In this stage, people are very conscious of what they must do but they will not do it. They choose to stay deliberately incompetent.

They do so largely due to external reasons:

For instance, they may think they are already old and there is no purpose in doing anything now; or they may be aware of what is to be done, but push it down their list of priorities due to other commitments; or they may not do it because of lack of support from anyone else; or they may just be unable to do it because of absence of resources.

People in the deliberate incompetence phase use the ‘fawning’ strategy largely to get themselves out of trouble. “Fawn types seek safety by merging with the wishes, needs and demands of others,” according to Pete Walker, the therapist who coined the concept of fawning as the fourth ‘F’. In his own words, “They act as if they unconsciously believe that the price of admission to any relationship is the forfeiture of all their needs, rights, preferences and boundaries.”

In my experience, these people have dreams but will not take action to realise those dreams. They end up stressed and go into complaining mode. Largely, no type of learning or coaching works with this group.

For instance, an individual who may be aware that he has to learn to cook, but instead, overcomes the challenge by ordering food from outside or hiring a maid; or an individual who knows he will be better off if he learns the basics of troubleshooting for a laptop or PC, but finds it easier to just get someone else to do the troubleshooting; or an individual who knows he has to use the online banking or payment systems, but issues cheques instead.

Counselling or therapy is required to move such people from ‘coping’ to ‘dealing’.

Conscious superiority

This is the stage where the person has mastered the skill of protecting himself from new learning. This stage is applicable to both the individual and the group. Because of this, many new approaches and inventions take time to get accepted in the existing fields. It causes people to become indifferent and more arrogant. They become conscious of their superiority and are blinded by it.

Emerging developments remain invisible to them! Therefore, they fight the new development by labelling this as impossible.

Both these changes need a coaching style which is more about instructing, structuring, describing, directing, and so on.

Coaching is defined by the International Coaching Federation (ICF) as “partnering in a thought-provoking and creative process that inspires the clients to maximise their professional and personal potential”.

A professional coach is a partner who shines a light in disruptive times when certainty fails. It is a thought and accountability partner and a catalyst that supports his clients in reaching the clarity of their goals and helping them mapping out the way to achieve them.

ICF Professional coaches guarantee confidentiality, empathy, clarity and professionalism for clients. They are trained in recognising whether support, other than coaching, is needed and can offer such resources through referrals.

Professional coaching services can be found using ICF’s directory of credentialed coaches spread all over the world

The International Coaching Federation (ICF) is the world’s largest organisation leading the
global advancement of the coaching profession and fostering coaching’s role as an integral part of a thriving society.  Founded in 1995, its 35,000-plus members located in more than 140 countries and territories work toward the common goals of enhancing awareness of coaching and upholding the integrity of the profession through lifelong learning and upholding the highest ethical standards.

Through the work of its six unique family organisations, ICF empowers professional
coaches, coaching clients, organisations, communities and the world through coaching.

In India, ICF is represented by six vibrant chapters, all led by volunteering professional coaches — ICF Bengaluru, ICF Chennai, ICF Delhi, ICF Mumbai, ICF Pune and ICF Hyderabad.

The author, Krishna R Ramamurthy aka Krish, is a professional certified coach from the International Coach Federation (PCC).  He holds an executive master’s degree in Neuroleadership and Polyvagal Theory informed Trauma, Assessment and Intervention & Clinical Application of Polyvagal Theory. Krishna is a practising executive coach with more than 8000 hours of coaching experience. He is also a coach, mentor and trainer and has so far helped the certification of more than 100 coaches through the ICF – ACTP pathway.

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Source: https://www.hrkatha.com/special/coaching-and-training/six-stages-of-learning/

HRTech

PizzaExpress to hire 1,000

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PizzaExpress, which has reopened after a long period of shutdown in the UK, is all set to hire about 1,000 personnel to operate its outlets. The fast food chain had undergone a financial restructuring that resulted in closure of about 100 outlets/restaurants.

At least 300 of the new recruits will be covered under the UK government’s Kickstart scheme, which is offering six months of financial assistance to help pay wages of new recruits in the 16 to 24-year age bracket.

Hospitality businesses across the UK are rushing to bring back furloughed employees and recruit new ones in anticipation of a bump in demand as lockdowns end, with many fearing staff shortages as a result of workers leaving the industry.

Last year, as part of a financial restructuring, PizzaExpress’ ownership was changed and in the process about 2,400 employees were rendered redundant.

It has now reopened about 118 restaurants in England, most of which are outdoor facilities, and plans to resume services in the remaining outlets if indoor services are permitted next month. Demand and business have been on the rise.

The country expects there to be a talent crunch if something is not done immediately to prepare a talent pipeline over the next one year or so, especially in the hospitality sector which was the worst hit, globally. About 43 per cent of the total jobs lost in the UK was in the hospitality space alone. The demand for staff in the hospitality sector has reportedly gone up, with 400 per cent more hospitality employers trying to hire through the UK government’s Kickstart scheme.

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Source: https://www.hrkatha.com/hiring-firing/pizzaexpress-to-hire-1000/

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Joe Biden urges US employers to allow paid leaves for vaccination

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Amidst the second COVID-19 wave that is sweeping across the world, US President Joe Biden has urged companies to allow paid leaves to those employees who want to get vaccinated. Mentioning that vaccinating against COVID-19 is now a national duty of all the citizens of the country, the President has directed that no employer should stop employees from getting vaccinated, under any excuse whatsoever.

Biden called upon “every employer, large and small, in every state to give employees the time off they need—with pay—to get vaccinated.” He has urged employers to let the employees take time off whenever they wish to get vaccinated and recover from the side-effects, if any.

The President does not want any American to “lose a single dollar from their paycheck because they chose to fulfill their patriotic duty of getting vaccinated.”

New tax credits have been announced to encourage the employers to allow paid leaves to the employees for vaccination process. For the companies with less than 500 employees, the credit will cover leave for up to $511 per day for up to 10 workdays, or 80 work hours. This will be effective for vaccination between April 1 and September 30.

This benefit is for the sake of those thousands of Americans who are unable to get vaccinated as they cannot afford to lose a single day’s pay. The need to get leave for a day after the shot has been felt as the dosage has been known to leave people feeling under the weather for a while immediately after vaccination.

Some companies have already notified their employees about the paid leaves for vaccination procedure with additional rewards to promote vaccination among the workforce.

A survey report by Willis Towers Watson says that out of 446 organisations surveyed, approximately 49 per cent are willing to offer incentives to the employers to get vaccinated or are undertaking plans to do so. On the other hand, 39 per cent out of those are considering allowing paid leaves or extra leaves to their staff to get inoculated. One out of four employers is allowing paid or sick leaves to the employees suffering from some negative reactions, while 48 per cent are considering doing so.

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Source: https://www.hrkatha.com/news/global-hr-news/joe-biden-urges-us-employers-to-allow-paid-leaves-for-vaccination/

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Coinbase to hire ‘hundreds’ by 2022

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Coinbase, the cryptocurrency exchange, recently appointed Pankaj Gupta, as head of its India development centre. Immediately after joining in Bengaluru, not only will Gupta set up the Company’s technology centre in India, he also plans to hire hundreds of employees across the engineering, research, product and programme management and UX design domains over the next couple of years. The objective is to turn the India development centre of Coinbase into a technological hub.

The Company’s first physical office is coming up in Hyderabad, for which it had already announced its plans to hire engineers, engineering managers, software engineers and product managers as well. Coinbase already boasts of a 56 million strong verified user base.

Quite recently, Coinbase was successfully listed on Nasdaq. It is now gearing to acquire startups and go for acquihiring to further its work in the areas of blockchains, data engineering, infrastructure, machine learning, and so on. The Company believes in the advantages it will gain from the startup ecosystem in India.

The Company hopes to leverage the engineering talent available across India and at the same time, invest heavily in setting up a technology team in the country, hiring the best talent following the remote-first strategy.

Coinbase Ventures, the investment division of Coinbase, has invested in Coin DCX, the Indian cryptocurrency exchange in which it put in $13.5 million in a series B round in 2020.
With the Indian government demanding that companies mandatorily reveal their cryptocurrency investments, the hopes of startups and investors have only been fanned.

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Source: https://www.hrkatha.com/hiring-firing/coinbase-to-hire-hundreds-by-2022/

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BankBazaar.com to add 600 new hires

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BankBazaar.com, the online financial product marketplace and free credit score provider, is planning to add 600 more employees to its workforce at the end of the financial year 2022. The Company will hire across roles, such as technology, product, operations, and customer service.

The Company is looking to expand in the area of digital KYC and analytics solutions, which have been its key drivers of growth. The firm hire for positions in multiple places and locations, such as Bengaluru, Mumbai and Chennai.

BankBazaar.com has also decided to bear the cost of vaccination of its employees and their family members as per the guidelines given by the Government. Since March last year, the Company is operating from a work-from-home model.

According to the firm, the major reason for growth last year has been credit cards, and 72 per cent of credit card issuance has been contactless. The Company also says that there has been a surge of personal loan applications in the last leg of the financial year 2021-22. In fact it claims that it has seen a 2x growth in the number of personal loan applications between January and March, 2021.

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Source: https://www.hrkatha.com/hiring-firing/bankbazaar-com-to-add-600-new-hires/

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