Connect with us

Networks

Not as many $1m customers as last quarter? Sorry, we’re out: ServiceNow shares fall despite soaring revenues

Avatar

Published

on

ServiceNow has spooked investors by adding fewer high-value contracts in the first calendar quarter of 2021 than it did the previous quarter.

Although Q1 subscription revenues were $1.293bn, up 30 per cent on a year earlier, net income from operations was $97m, up 7 per cent, and performance beat market expectations, shares fell yesterday.

The culprit was fewer new high-value deals. The corporate presentation [PDF] showed the service desk software company added 53 deals of more than $1m in annual contract value (ACV) in Q1. This had slowed from the prior quarter, when 82 deals were added, even though economies have, in a rather stop-start fashion, been emerging from lockdown since then. In its last pre-pandemic quarter, Q4 2019, ServiceNow added 81 deals with more than $1m ACV. The company pointed out that its annual measure in that metric showed a 23 per cent increase.

Still, ebullient CEO Bill McDermott had plenty to smile about. For example, current remaining performance obligations, contract wins to be billed in the next 12 months, amounted to $4.4bn, an increase of 33 per cent year‑on‑year.

As observers of the one-man ego factory will know, McDermott is prone to let verbosity get the better of him. In this case, telling earnings call listeners that ServiceNow is “at the epicentre of the workflow revolution. Our purpose has never been more relevant. We are making the world of work work better for people.”

Let us pause for a moment to take that on board.

McDermott also strayed onto his favourite subject: over-reach of the firm’s service desk and workflow technology. In this vein, he parroted pearls of wisdom as follows: “In an increasingly distributed hybrid workforce, companies need to create frictionless experiences… only the Now platform can do this with native integrations. The platform of platforms, the power of one, one data model, one architecture, one enterprise solution to workflow for every business challenge.”

The Register has taken ServiceNow to task over what it means by “one data model” in that it does not mean a model of how organisations store enterprise records, and instead refers to a “service data model,” as innovation veep Chris Pope told us in March. He admitted the shifting definitions of “data model” could be confusing. ®

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://go.theregister.com/feed/www.theregister.com/2021/04/29/servicenow_q1_2021/

Networks

US-based hard disk drive suppliers face further scrutiny over whether they’ve shipped proscribed HDDs to Huawei

Avatar

Published

on

US Commerce Committee Senator Roger Wicker is on a mission to find out if HDD makers stateside are shipping drives to Huawei, and has fired off questions to Seagate, Toshiba America Electronic Components (TAEC) and Western Digital.

This follows the initiation of a US Department of Commerce (DoC) investigation in March into the possible supply of Seagate HDDs to Huawei.

At the time we asked Seagate whether it was shipping disks to the much-maligned Chinese tech biz and it responded by saying it “complies with all applicable laws including export control regulations”, and “We do not comment on specific customers.” 

Roger Wicker official portrait. United States Congress

Roger Wicker

Wicker has written a fact-finding letter to the CEOs of the three HDD companies asking four specific questions:

The companies are requested to respond to Robert Turner, the committee’s chief of investigations, by the close of business on 21 May, giving them nine days from today.

The “Final Rule” refers to the DoC issuing an instruction in August 2020 “to tighten Huawei’s ability to procure items that are the direct product of specified US technology or software, such as hard disk drives.”

Western Digital, which also sold HDDs as well as NAND chips and SSDs to Huawei, stopped doing so in June 2019 after the US Department of Commerce put Huawei on a trade blacklist and defined rules for trading with companies on the list.

Such companies cannot obtain semiconductor “chips developed or produced from US software or technology to the same degree as comparable US chips.”

Any US company that sells a product subject to US DoC export control that was developed or made using US IP, software, technology or equipment to such companies, including Huawei and its affiliates, needs to obtain a licence. 

Bob Eulau, the then-CEO, told a Deutsche Bank 2020 Virtual Technology Conference, in autumn 2020, that WD had halted shipments to Huawei and applied for both HDD and SSD shipment licences. 

According to a WD representative we emailed today, it is still waiting for that licence. A WD spokesperson told us it intended “to cooperate with Ranking Member Wicker’s inquiry process”, adding: “We stopped shipping to Huawei in mid-September 2020 to comply with new rules issued by the Department of Commerce. We requested a license to ship products to Huawei in September 2020. Our application is still pending.”

Seagate’s CFO, Gianluca Romano, said on a September 2020 Deutsche Bank call that Seagate was evaluating the situation and had not applied for any licence.

He said at the time: “I don’t see any particular restriction for us in terms of being able to continue to ship to Huawei.”

We have asked Seagate about this.

TAEC’s stance is unknown.

Wicker is a ranking member of the US Senate Commerce, Science, and Transportation Committee. That means he is the most senior member from a minority party; the Republicans in this case.

He closes his letter by saying: “I encourage the Department to take deliberate and robust action against any company found to be circumventing any part of it [the Final Rule] – especially considering the serious harm that Huawei poses to American security interests.”

We have contacted Seagate, TAEC and WD for comment. ®

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://go.theregister.com/feed/www.theregister.com/2021/05/12/us_hdd_export_probe/

Continue Reading

Networks

Fibre Channel is still around. And now it’s end-to-end at a sizzling-ish 64Gbit/s

Avatar

Published

on

Fibre Channel hasn’t been exciting since storage area networks were young, hot, and pretty. But the protocol is still around, still has devotees, and just got an upgrade.

A seventh generation of Fibre Channel has been in the works for years, with a theoretical speed of 64Gbit/s. But while the likes of Broadcom had delivered 64G Fibre Channel switches in September 2020, according to our sibling site Blocks and Files, putting the update to work was a tad tricky for lack of a host bus adapter (HBA) that could connect a server or array to a seventh-gen switch.

Until yesterday, when Broadcom delivered the HBA for which a very small section of the world has been waiting, and boasted it can now deliver “a complete portfolio of products that enable an end-to-end 64G data path.”

The new Emulex Gen 7 LPe36000-series Host Bus Adapters are touted as delivering handy speed boosts, such as almost halving VM boot time during the “boot storms” that happen when lots of virtual machines spawn at once. Which is just the sort of thing that happens when lots of virtual desktops come into existence in the morning, and as desktop virtualization got quite a boost from a certain pandemic, faster boot times matter.

Broadcom also claims data warehousing runtimes may improve by 87 per cent, and that the combo of 64G Fibre Channel and PCIe 4.0 will make your PCIe-3.0-packing servers look very lame and slow indeed.

Broadcom is not alone in the 64G Fibre Channel market. Cisco is also dabbling, having released a multi-speed Fibre Channel Switching Module along with other backwards-compatible gen 7 tech.

And now maybe you can, too, if the siren song of much faster recent updates to Ethernet don’t appeal or apply. And to those still using Infiniband, we salute you. ®

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://go.theregister.com/feed/www.theregister.com/2021/05/12/broadcom_fibre_channel_hba/

Continue Reading

Networks

Salesforce fell over so hard today, it took out its own server status page

Avatar

Published

on

Salesforce is digging itself out of a multi-hour outage right now that it has blamed on a DNS issue.

At one point today, the IT breakdown was so severe that its status page was pretty much inaccessible for netizens, and staff resorted to posting updates on their help and training sub-site.

“Salesforce is experiencing a major disruption due to what we believe is a DNS issue causing our service to be inaccessible,” CTO Parker Harris said in a statement. “We recognize the significant impact on our customers and are actively working on resolution.

“We believe we have isolated the issue and are in the process of bringing affected services back online. Customers may continue to experience issues as we work through remediation. This remains a top priority for Salesforce.”

The downtime started shortly before 2200 UTC (1500 PT), knocked pretty much the entire software-as-a-service giant offline, and right now, everything is not yet back to normal. Though products have been restored, we’re told, customers can’t login if they are using multi-factor authentication.

“At 2146 UTC on May 11, 2021, the Salesforce technology team became aware of an issue impacting multiple Salesforce services,” the CRM goliath noted on its status page.

“Customers will experience issues while navigating the Core application, Marketing Cloud, Commerce Cloud, and Experience Cloud (formerly known as Communities).

“The issue is also impacting the Salesforce Trust site as the status.salesforce.com page is only intermittently accessible.”

About half an hour ago, the biz added:

Just as we were going to press, Parker tweeted: “Services are significantly restored though we are still not out of impact.” ®

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://go.theregister.com/feed/www.theregister.com/2021/05/12/salesforce_outage_dns_issue/

Continue Reading

Networks

Microsoft reassures Teams freebie fans: We’re not going to delete all your data, honest

Avatar

Published

on

Microsoft has had its very own Who, Me? moment after being forced to apologise for a bug that spammed administrators of Teams Free organisations to suggest they should upgrade to avoid imminent deletion of data.

The oopsie actually occurred in April (although a full explanation was not shared until last night) and resulted in users of the company’s freebie version of Teams receiving an email warning that their trial was coming to an end. If a new subscription was not swiftly acquired then users would lose access to their data after around 30 days. Administrators would subsequently have 90 days to upgrade or face permanent deletion.

Understandably, customers were left a little baffled. After all, Teams has a Free tier and a bunch of Frequently Asked Questions includes hits such as “Is Microsoft Teams really free?” (answer: “Yes!”) and “Will my account my expire?” (answer: “No, your account will not expire.”)

Users found similar warnings in Microsoft’s administration portal and reported worrying rumblings from official support orifices that Teams Free was merely a test version and would expire.

Not so! Sam Cosby, a “Customer Experience & Obsession Product Manager” for Teams at Microsoft, waded into the fray last night to admit that an attempt to clear up unused Teams Free accounts that had sat dormant for 90 days (plus a 30-day grace period) did not go entirely to plan.

“Unfortunately,” he said, “there was a bug that sent out notification emails to Teams Free Admins even if their organization was in use during the past 90 days.”

In responses to worried users, Crosby admitted the bug was on the licensing side. Those concerned about end dates would get an automatic extension “and won’t have to worry about any data loss.”

Far be it from us to highlight some decidedly dubious quality control and communication practices at work within the halls of Redmond, but the incident is a reminder for anyone surfing Microsoft’s wave of freebies that the Windows giant can taketh away as easily as it giveth.

All it takes is a typo and a tester more interested in a Solitaire high score. ®

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://go.theregister.com/feed/www.theregister.com/2021/05/05/teams_bug/

Continue Reading
Aviation5 days ago

JetBlue Hits Back At Eastern Airlines On Ecuador Flights

Blockchain5 days ago

“Privacy is a ‘Privilege’ that Users Ought to Cherish”: Elena Nadoliksi

AI2 days ago

Build a cognitive search and a health knowledge graph using AWS AI services

Blockchain22 hours ago

Shiba Inu: Know How to Buy the New Dogecoin Rival

Energy3 days ago

ONE Gas to Participate in American Gas Association Financial Forum

Blockchain2 days ago

Meme Coins Craze Attracting Money Behind Fall of Bitcoin

SaaS5 days ago

SaaS5 days ago

Blockchain4 days ago

Yieldly announces IDO

Esports3 days ago

Pokémon Go Special Weekend announced, features global partners like Verizon, 7-Eleven Mexico, and Yoshinoya

Fintech3 days ago

Credit Karma Launches Instant Karma Rewards

Blockchain5 days ago

Opimas estimates that over US$190 billion worth of Bitcoin is currently at risk due to subpar safekeeping

Blockchain2 days ago

Sentiment Flippening: Why This Bitcoin Expert Doesn’t Own Ethereum

SaaS5 days ago

Esports2 days ago

Valve launches Supporters Clubs, allows fans to directly support Dota Pro Circuit teams

Business Insider3 days ago

Bella Aurora launches its first treatment for white patches on the skin

Esports1 day ago

‘Destroy Sandcastles’ in Fortnite Locations Explained

Esports4 days ago

5 Best Mid Laners in League of Legends Patch 11.10

Cyber Security4 days ago

Top Tips On Why And How To Get A Cyber Security Degree ?

Esports3 days ago

How to download PUBG Mobile’s patch 1.4 update

Trending