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Nimesh Mathur joins Jio Haptik Technologies as director – people & culture

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Jio Haptik Technologies, the conversational AI platform and subsidiary of Reliance Jio Platforms, has announced the appointment of Nimesh Mathur as the director – people & culture. In his new role, Mathur will work closely with the Company’s leadership to run end to end talent acquisition, people development, performance management, and organisational culture.

Mathur, who has moved from Branch Metrics, where he was head of customer success for APAC, comes with 15 years of cross-functional leadership experience across diverse industries.

Having started his career with Tech Mahindra as a technical support engineer, Mathur moved to Cognizant as a software engineer in 2007. Less than two years later, he found himself at eLitmus as manager – customer success. By the time he left eLitmus after a successful six-years tenure, he was director – customer success.

In May 2014, he joined HackerRank as head – customer success, APAC. As a founding customer success team member, he was responsible for building and leading HackerRank’s B2B customer success function for India and the SEA region, with a focus on product adoption and customer engagement.

Four years later, in 2018, Mathur joined Pluralsight as customer success director for the Bangalore Area. A short stint of a year and a half later, he joined Branch Metrics as head – customer success for APAC. led an incredibly capable team of Customer Success Managers in India, SEA, and ANZ regions. There he was responsible for B2B customer success and overall post-sales revenue (retention+expansion).

Aakrit Vaish, co-founder & CEO, Haptik, reveals that the Company, which has clients such as KFC, Oyo Rooms, Ola Cabs, Hotstar and Starhub, besides Reliance Jio, has been on the lookout for a person who understands the business end-to-end and would be able to build the HR function around the same. Vaish feels that Mathur with a “rare combination of empathy, leadership and with a solid SaaS background” is the right choice.

Mathur himself feels it is the right time to join Haptik, “as it gives me the opportunity to help build and further strengthen the people’s development, develop current and bring in fresh talent. It also gives me the opportunity to play a vital role in shaping a culture that will be the key to drive desired business outcomes”.

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Source: https://www.hrkatha.com/people/movement/nimesh-mathur-joins-jio-haptik-technologies-as-director-people-culture/

HRTech

Bank of Baroda offers flexibility to staff

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Bank of Baroda (BOB) is preparing to offer its staff immense flexibility with the ‘work from anywhere’ and ‘hybrid’ work models being implemented. The objective is to provide better work-life balance and also improve productivity in the longer term.

The Bank is considering implementing an operating model which will involve remote working options for specific roles and hybrid working for others. The Bank has come to realise the need to digitally deliver banking services, which has led to its digitising a significant portion of its operations and services to better serve its customers.

It is rapidly moving towards paperless functioning. With relevant applications in place, mobile banking has become the norm for most customers. The Bank is confident that except for a couple of services which can be delivered well via the physical branches, the customers are increasingly taking to dealing and transacting via their phones. In its attempt to ready the Bank for the future, BoB will ensure an ideal mix of both physical and digital presence. In line with this goal, BoB has launched the ‘BOB NOWW’ (New Operating model and Ways of Working) initiative under which the branch network will be rightsized and customer touch points will be increased through digital formats.

The Bank is working to serve customers better with tailored offerings that are customer centric. The initiatives being considered to achieve this goal will also result in cost optimisation and facilitate growth by creating more value for all stakeholders. In addition, its ‘mobile first’ initiative focusses on making the mobile app the main interface with the customers.

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Source: https://www.hrkatha.com/news/work-life-balance/bank-of-baroda-offers-flexibility-to-staff/

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Hiring improves in IT-hardware, software, led by Bangalore (67%) and Hyderabad (49%)

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The month of May has shown promising growth in spite of the second wave of the pandemic. The growth in May 2021 was one per cent as compared to April 2021 and four per cent as compared to May 2020, as revealed by the Monster Employment Index. Among the functions, software, hardware, telecom indicate growth across all the key cities, led by Bangalore (79 per cent), Hyderabad (62 per cent), and Chennai (50 per cent). IT – hardware, software hiring witnessed a year-on-year growth of 67 per cent in Bangalore and 49 per cent in Hyderabad. Industries that indicate the highest year-on-year growth in hiring across the key cities are banking/ financial services, insurance and IT – hardware, software. Overall hiring activity showed a phenomenal uptrend in most of the cities year-on-year.

In terms of hiring professionals for top management level — those with 16 or more years of work experience — there has been a growth of 66 per cent year-on-year (May 2021 vs. May 2020).

A significant 45 per cent of the industries indicate positive month-on-month (May 2021 vs. April 2021) growth in job postings, with retail (24 per cent), home appliances (13 per cent), and telecom/ISP (10 per cent) industries showing the highest growth. Other industries that are doing well compared to the previous month include IT – hardware, software, banking/ financial services, insurance, office equipment/automation, and healthcare, bio technology & life sciences, and pharmaceuticals. A downward trend was witnessed in travel and tourism (-13 per cent), import/ export (-11 per cent), and printing/ packaging (-8 per cent) continue to face the challenges of the pandemic with a decline in job postings.

Hiring in 56 per cent of the industries was far better in May 2021 as compared to May 2020. Looks like companies are in a better position to deal with the pandemic now. Job postings have grown 29 per cent in the IT – hardware, software space, 25 per cent in the logistics, courier/freight/ transportation space and 23 per cent in the telecom/ISP industries. However, there was a 49 per cent decline in the job postings in the travel and tourism space in May 2021. Other industries that witnessed a decline in May 2021 as compared to May 2020, were education (-31%) and engineering, cement, construction, iron/ steel (-20%) industries also witnessed a decline in hiring activities, year-on-year.

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Source: https://www.hrkatha.com/hiring-firing/hiring-improves-in-it-hardware-software-led-by-bangalore-67-and-hyderabad-49/

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Saraf Furniture to hire 250 from LGBTQ+ community

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Saraf Furniture is taking its Diversity & Inclusion (D&I) agenda quite seriously. The online furniture company is all set to take on 250 people from the LGBTQ+ community in FY 2021-22. An expert committee is being put together to carry out this plan smoothly.

The Company that sells solid wood furniture online, will hire members of the LGBTQ community for its human resources, interior designing, website development, AutoCad, digital marketing, after-sales support, chat support, Search Engine Optimisation (SEO) experts, AutoCAD expert, and supply chain management teams.

That is not all. The Company has been sensitising and training the existing workforce, and spreading awareness about lifestyle diversity in preparation to onboard members of the LGBTQ community.

Unisex washrooms are being constructed and a special welfare committee is being constituted to focus on protecting the rights of the Community.

The move, probably the first of its kind in India Inc. is the Company’s way of showing its commitment towards ensuring equality at the workplace in every sense of the word.

Raghunandan Saraf, founder & CEO, Saraf Furniture, hopes that more organisations will follow suit and hire from the LGBTQ community. He feels that unless companies actually do something concrete in this direction, the purpose of discussions on equality for the community and safeguarding their rights is defeated. While there are innumerable social-media campaigns going on for the community, little is being done by the corporate world on ground in terms of actively hiring from the community in large numbers.

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Source: https://www.hrkatha.com/news/diversity/saraf-furniture-to-hire-250-from-lgbtq-community/

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Digital HR publication helping you to transform HR | HRZone

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Subscribe to Culture Pioneers

Are you striving to build a better culture for your people?

HRZone’s Culture Pioneers initiative gives you the opportunity to showcase your team’s culture change efforts to our community of 90,000 HR professionals. Be the first to receive updates on our plans for 2021. Coinsmart. Beste Bitcoin-Börse in Europa
Source: http://www.hrzone.com/

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