Connect with us

Cleantech

How to Provide Excellent Customer Service in Your Print Shop

Avatar

Published

on

Print shops are incredible places where your customers can buy a piece of unique art, whether it’s on tee-shirts or it’s a wall print, and have the chance to stand apart.  Some want to buy custom pieces, while others want to ask many questions about the process.  Unfortunately, that’s a lot of talking about these shops that are often run by less than ten people!  If you want to ensure that your customers are getting the full attention they deserve, there are some steps you’ll have to take!

Have A General Questions Sheet

Keeping a FAQ page on your ‘contact us’ page of your website will save both you and the customer’s time.  On this page, discuss the questions you receive most often, as well as questions you would like to avoid dealing with.

Make Sure They Get Replies Even if You’re Unavailable

need a job?, green jobs, renewable energy in construction
Post Your Resume Online

Nothing is more frustrating than sending a business an email and not knowing whether it arrived.  Like how you would use your print shop computer software to make prints easier, you should also use software and automated replies to let customers know that you’re out of the office until a designated time.

Reply Quickly Once You Are Available

The moment you can reply, be thorough, and craft a well thought out response to their question or complaint.  Be respectful, offer solutions, and try to show that you’re taking what they said seriously.  If you’re unable to solve their problem immediately, let them know that you need more time or tools for it, and they should hopefully be willing to understand that.

Don’t Give Away Everything

Customers will try to scam your generosity and get away with free things.  Don’t refund items that customers can and will use; instead, give them coupons or store credit.  The primary time you should refund is a severe issue with the order, and it’s your fault.  Offer first to replace the item, and then if they say no, agree to take their thing back and give them their money.  Don’t hold their funds hostage after you’ve received the refund; just get it back to them.  People are quick to complain to the Better Business Bureau; don’t let your company get a bad reputation there.

Follow Up On Any Negative Social Media

Although most brands don’t have the time to go around searching their brand name and to respond to negative comments: but as a small business, it’s your job to keep an eye on word of mouth.  If someone is ranting about your company online, and it seems like a serious problem, contact them to ask how you can resolve it.  Although some customers indeed want to be angry and can’t please everyone, you have to remember that the smaller your business, the easier it is for people to wipe you out.  Don’t try to make clap-back posts to try and garner attention: your business doesn’t need that negative type of light on it.

Source: https://usgreentechnology.com/how-to-provide-excellent-customer-service-in-your-print-shop/

Cleantech

Tesla’s New FSD Subscription Service Coming In Q2, + Updates From Elon Musk On FSD Development & Rollout

Avatar

Published

on

In a reply to Whole Mars Catalog about when Tesla’s Full Self-Driving (FSD) subscriptions are launching, Tesla’s CEO, Elon Musk, said yesterday that they are coming in Q2 for sure. He also added that buying FSD will still be a better deal in the long term than the subscription. Note, buying FSD will still be […] Checkout PrimeXBT
Trade with the Official CFD Partners of AC Milan
Source: https://cleantechnica.com/2021/03/03/teslas-new-fsd-subscription-service-coming-in-q2-updates-from-elon-musk-on-fsd-development-rollout/

Continue Reading

Cleantech

What Happens If Tesla Does Create Robotaxis In The Next Year Or Two?

Avatar

Published

on

For several years, the overall debate about self-driving cars and who’s in the lead in that arena has hardly changed. To start this piece, I’ll just spend one paragraph on that debate for some context in case you are just jumping into this topic. More or less, Tesla is trying to teach cars to drive […] Checkout PrimeXBT
Trade with the Official CFD Partners of AC Milan
Source: https://cleantechnica.com/2021/03/03/what-happens-if-tesla-does-create-robotaxis-in-the-next-year-or-two/

Continue Reading

Cleantech

Honda, Yamaha, KTM, & Vespa Agree To Universal Electric Motorcycle Battery Standard

Avatar

Published

on

One of the biggest obstacles for industry adoption in the early days of EVs was the plurality of charging options. Today, we still have CHAdeMO, CCS, and Tesla’s own proprietary standard all battling it out in the US, with other standards still in play throughout the rest of the world as well. But that’s the car […] Checkout PrimeXBT
Trade with the Official CFD Partners of AC Milan
Source: https://cleantechnica.com/2021/03/02/honda-yamaha-ktm-vespa-agree-to-universal-electric-motorcycle-battery-standard/

Continue Reading

Aviation

Joby Aviation Set to Take its eVTOL Public In $6.6B SPAC Deal

Avatar

Published

on

Santa Cruz-based Joby Aviation has been quietly working on its tilt-rotor eVTOL air taxi for over a decade now, but seems to have taken a big step forward after going public via a reverse merger with a special purpose acquisition company, or SPAC, called Reinvent Technology Partners. That deal results in a company that’s being […] Checkout PrimeXBT
Trade with the Official CFD Partners of AC Milan
Source: https://cleantechnica.com/2021/03/02/joby-aviation-set-to-take-its-evtol-public-in-6-6b-spac-deal/

Continue Reading
Bioengineer5 days ago

Bioinformatics tool accurately tracks synthetic DNA

Bioengineer5 days ago

Unburdening China of cancer: Trend analysis to assist prevention measures

Nano Technology5 days ago

CEA-Leti & Dolphin Design Report FD-SOI Breakthrough that Boosts Operating Frequency by 450% and Reduces Power Consumption by 30%: Joint Paper Presented at ISSCC 2021 Shows How New Adaptive Back-Biasing Technique Overcomes Integration Limits in Chip Design Flows

Energy5 days ago

New Columbia Solar raises $75 million, looks to develop 50 projects in D.C.

Energy5 days ago

Washington State awards low-income solar project grants

Start Ups5 days ago

When Should Software Be Patented?

Energy5 days ago

Watch: IKEA completes 1.35 MW solar carport, with seven more underway

Bioengineer5 days ago

Pioneering prehistoric landscape reconstruction reveals early dinosaurs lived on tropical islands

Energy5 days ago

Cleantech Roundup: SolarEdge, Tigo Energy, MIT, and more

AI5 days ago

MyHeritage now lets you animate old family photos using deepfakery

AI5 days ago

7 Remarkable IVR Trends For the Year 2021 And Beyond

Aerospace5 days ago

NASA and Roscosmos leaders speak as plans finalized for flying astronaut on upcoming Soyuz flight

AR/VR5 days ago

STYLY Creator Psychic VR Lab Completes $8.5m Funding Round

AR/VR5 days ago

STYLY Creator Psychic VR Lab Completes $8.5m Funding Round

AI5 days ago

Top Chatbot Use Cases / Applications in Business in 2021

AI5 days ago

Future of AI Voice Assistants — BotPenguin

AR/VR11 hours ago

‘Farpoint’ Studio Impulse Gear Announces a New VR Game Coming This Year

Amb Crypto5 days ago

How to hedge Bitcoin risk? Here’s SkyBridge Co-CIO’s take

AI5 days ago

The World’s First 3D Printed School Will Be Built in Madagascar

Nano Technology5 days ago

180 Degree Capital Corp. Reports +6.7% Growth in Q4 2020, $9.28 Net Asset Value per Share as of December 31, 2020, and Developments from Q1 2021 Including Expected Investment in a Planned SPAC Sponsor

Trending