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How Crompton is using the ‘Power of Language’ to create a high-engagement culture

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In 2020, a book called ‘Leadership is a Language’ was released, which emphasised on how interplay of words and language played a big role in leadership. The book suggested that leaders detach themselves from notions, such as invulnerability, certainty, coercion and conformity. It advised them to think about the words that they choose to use and apply — whether a person is interacting digitally, through handwritten notes, or through verbal conversations.

Inspired by this school of thought, Crompton Greaves Consumer Electricals has recently launched an initiative called ‘Leadership Language’. Here, the Company is focussing on training managers and leaders on the kind of language they should promote or discourage at the workplace, while interacting with their subordinates or reportees, reveals Satyajit Mohanty, CHRO, Crompton Greaves Consumer Electricals talking to HRKatha.

A lot of research went into this project before it was launched. As Mohanty shares, first the Company analysed its employee-engagement survey to identify the most engaged teams in the organisation. Then, it started figuring out the kind of language being used by these teams and their managers, which ultimately leads to better motivation and performance. Basis that, the programme has been designed to promote the words and language that motivate and encourage, and instil trust and push people to perform better. The Company gathered insights through frequent interactions with all the frontline teams, using chatbot technology, which helps collect feedback through nudges and small focussed group chats every week.

“People more often fail to understand the importance of language. This generally happens when we fail to hear ourselves while talking”

Satyajit Mohanty, CHRO, Crompton Greaves Consumer Electricals

As of now, the Company has started training its top leadership on ways to maintain composure during stressful situations and keep calm when the teams are not performing at the optimum level. It is also training them on the language to use and attitude to portray during demanding and difficult times.

Mohanty reveals, that it is not just the leadership teams and managers who will be trained in using language as a skill. The Company has designed modules for employees, based on their perspectives, to understand and harness the power of language. Mohanty shares with HRKatha, “As employees, we often fail to look beyond the words of our managers or understand their intentions,” tending to overlook the true intents of the managers, and therefore, get more impacted by the words they use. Modules have been created for employees to understand the subtle signs of their managers. The Company is following a ‘bottom to top’ as well as a ‘top to bottom’ approach to help the employees understand the power of words and language.

Through internal research, the Company has identified the kind of language it will promote and the kind it will choose to avoid at the workplace. In one of the focussed group sessions, it was realised the language and words used by a highly-engaged team is different as compared to other teams. It was noticed that the leader was very empathetic in trying to understand the situation and encouraged the team to work together and solve problems instead of criticising the team members for not meeting targets.

It is important to never neglect the efforts of a person. An employee may have failed to deliver as per expectations, but he surely must have put in a lot of effort to try and achieve the target. At that moment, words such as, ‘You have not done anything’ will demotivate that person. There are many similar instances which the company has identified and uses to train the employees to speak the right language.

As a testimony, employees who are undergoing these learning interventions, are also posting their experiences through videos extolling the power of language. The Company has also released guidelines on professional etiquettes. For instance, during the pandemic, when many employees were working remotely, people often failed to respect other’s time and called them at odd hours for work. These guidelines aim to teach employees to be considerate towards others’ time and space.

According to Mohanty, Crompton is going through a major transformation, with many processes being changed or overhauled. For instance, the manner in which the sales team functions and works is changing. And when a company is going through such a transformation, internal tension tends to build up. This has prompted the firm to use the power of language to transform the culture of the company to sustain in a stressful and highly-volatile environment. Since many people are mostly working remotely, language and words have become more important than before. “In these tough times, such as the pandemic, language is the only visible and critical aspect when people are not really interacting face-to-face,” points out Mohanty.

The Leadership Language initiative has been well received and supported not just by the CXOs but also the board members. Everyone realises the power of language and how the use of the right words at the right time can create a huge impact on teams. Crompton Greaves Consumer Electricals has some of the greatest minds from the Indian corporate world as board members, such as Shantanu Khosla, MD, Crompton Greaves Consumer Electricals; Mathew Job, CEO, Crompton Greaves Consumer Electricals; PM Murthy, former CEO, Asian Paints and many more who, as leaders, understand the power of language in building high-performing teams.

“People more often fail to understand the importance of language. This generally happens when we fail to hear ourselves while talking,” says Mohanty.

The Leadership Language initiative is well underway at Crompton, but it is a long battle of change which has just begun. “We hope to find some meaningful results through this big shift,” says Mohanty.

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Source: https://www.hrkatha.com/features/how-crompton-is-using-the-power-of-language-to-create-a-high-engagement-culture/

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Apple to test unvaccinated staff each time they enter office

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Tech giant Apple has announced that from October 24, it will require its unvaccinated corporate employees to get tested for COVID-19 every time they enter office premises.

The new policy will be applicable to all Apple employees who decline to report their vaccination status to the Company.

Apple has also mandated rapid tests once a week for their vaccinated employees as well. However, employees of the Company’s retail stores will be tested for the virus twice a week, as reported by Bloomberg.

The employees of Apple will be provided with rapid testing kits so that they can take a test all on their own. The results will have to be self-reported by the employees via the internal app.

All employees have been asked to report their vaccination status by October 24. In the coming days, they will have to show proof of their vaccination.

The updated policy will be floated by November 1 and Apple has informed its employees of the same via an internal e-mail earlier. The Company hopes to open its offices to staff for at least three days, starting January 2022. However, it has said that it will announce ‘return to office’ for employees a month prior to actually implementing the decision.

The Company has been urging its workforce to get inoculated and had ramped up the optional testing programme.

The post Apple to test unvaccinated staff each time they enter office appeared first on HR Katha.

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Source: https://www.hrkatha.com/news/global-hr-news/apple-to-test-unvaccinated-staff-each-time-they-enter-office/

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Ola Cars to expand workforce by 10,000, begin operations in 100 Indian cities in 12 months

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Expanding into the vehicle commerce business, Ola Cars has revealed its plan to hire 10,000 employees in the coming 12 months. The Company will expand its operations in 100 cities and set up service centres across the country. At the time of the launch of the Company, Ola released a statement saying that it will be starting operations in 30 cities initially.

By foraying into the used cars business, the Company will soon establish itself as a complete mobility solutions provider.

The move is well timed because in five years’ time, the used car market is predicted to grow from the present 3.9 million units annually, to 8.2 million units a year, which is more than double the estimated figures for the new cars market over the same period.

Ola is eyeing $2 billion gross merchandise value (GMV) for its new vehicle commerce platform in the upcoming year. In its first month, the Company is selling pre-owned vehicles in Delhi, Mumbai, Pune, Bengaluru, Chennai, Hyderabad and Ahmedabad. It is further planning to start operations in Chandigarh, Jaipur, Kolkata and Indore by the end of this week.

According to Arun Sirdeshmukh, CEO, Ola Cars, the Company has already sold 5,000 cars in its first month of operation, and it is gearing to hire majorly for its sales team and service centres.

The Company will also look to open its platform up for new vehicles from other automotive brands as well. “Ola Cars will begin with pre-owned vehicles, and over time, will open up for new vehicles from Ola Electric and other automotive brands as well,” the Company had said in its initial statement.

The post Ola Cars to expand workforce by 10,000, begin operations in 100 Indian cities in 12 months appeared first on HR Katha.

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Source: https://www.hrkatha.com/news/ola-cars-to-expand-workforce-by-10000-begin-operations-in-100-indian-cities-in-12-months/

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Bitcoin News: IWF kooperiert nun doch mit dem “coolsten” Diktator

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Nachdem El Salvador Bitcoin vor einigen Wochen als offizielles Zahlungsmittel integriert hat, hatte der IWF die Zusammenarbeit mit dem lateinamerikanischen Land infrage gestellt. Nun hat der IWF beschlossen, die Kooperation mit El Salvador doch weiterzuführen.

Aber wie hängen El Salvador, der Internationale Währungsfonds (IWF), Bitcoin und der US-Dollar zusammen?

Wir wünschen dir viel Spaß beim Lesen!


Die Zusammenarbeit geht weiter

Auf einer Pressekonferenz erklärte der amtierende Direktor der Abteilung Westliche Hemisphäre des Internationalen Währungsfonds, Nigel Chalk:

„Wir arbeiten aktiv mit der salvadorianischen Regierung zusammen und helfen ihr dabei, einige der Risiken und Nachteile zu durchdenken und zu bewältigen.“

Denn bereits vor der Bitcoin-Adoption hatte der IWF El Salvador vor den möglichen negativen Konsequenzen dieses Schritts gewarnt. Für den IWF sind die Folgen auf die Wirtschaft des Landes durch die Bitcoin-Adoption nicht absehbar und stellen somit ein hohes Risiko dar. Ferner geht es – wie so häufig – um die möglicherweise kriminelle Nutzung der ältesten Kryptowährung. Auf der Pressekonferenz erklärte Chalk, dass man auch in Hinblick auf die Terrorismusbekämpfung einem Risiko ausgesetzt sei. Doch mittlerweile weiß man, dass Bitcoin keine zwangsläufig von Terroristen bevorzugte Währung ist.

Marc Fuchs erklärt:

„Durch die Adaption von Bitcoin hat El Salvador einen Schritt in Richtung Unabhängigkeit zum US-Dollar gemacht. Der IMF könnte mit dieser Unterwanderung unzufrieden sein und gerät somit in einen Interessenkonflikt: Eine dem USD gegenüber rebellische Nation finanziell unterstützen oder auf Opportunitätskosten durch nicht eingenommene Zinsen sitzen bleiben.“



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1,3 Milliarden US-Dollar und ein Diktator

Der Präsident der Zentralbank von El Salvador, Douglas Rodriguez, erläuterte kürzlich, dass es um eine Kreditvereinbarung mit dem IWF in Höhe von 1,3 Milliarden US-Dollar gehe.

„Wir sehen keine Risiken. Vielleicht Aufwärtsrisiken. Bitcoin wird ein Zahlungssystem werden, ein System für finanzielle Inklusion.“

Nicht nur der IWF sieht die Bitcoin-Adoption kritisch, sondern auch einige Bürger. Für den Präsidenten Nayib Bukele sind die kleinen Proteste aber kein Grund zur Sorge. Denn in diesem Retweet rückt er die Größenverhältnisse in ein anderes Licht.

Richter Esli Carrillo erklärt, warum er Teil der Protestbewegung ist:

„Wir sind auf die Straße gegangen, weil wir uns in Richtung Autoritarismus… Diktatur bewegen.“

‘El Dictador más cool del mundo mundial’: The coolest dictator in the world.
Ein Bild von Twitter

Präsident Nayib Bukele beantwortete die Proteste mit einer Veränderung in seiner Twitter-Bio zu „der coolste Diktator der Welt“.

Der coolste Diktator der Welt nutzt aber nicht nur seine Twitter-Reichweite, sondern auch Instagram. Mit den Worten „ein paar Bilder auf Instagram haben eine größere Wirkung als jede Rede in dieser Versammlung“, machte der Politiker ein Selfie auf dem Podium der UN-Generalversammlung im September.



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Bitcoin News: IWF kooperiert nun doch mit dem “coolsten” Diktator“>Dieser Beitrag erschien zuerst auf fuchs-inc.de

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