The crossplay matchmaking system is a feature many developers have added to their games over the years. Popular titles like PUBG and Fortnite support crossplay, allowing their players to team up with their friends on different platforms. This also reduces the queue time for console players, making it a decent way to reduce queue times.

Since Overwatch was released in 2016, the first-person shooter has been available on Xbox, PlayStation, PC, and Nintendo Switch, but players have been confined to their platforms’ servers for a long time. In 2018, Overwatch game director Jeff Kaplan revealed that Blizzard was “in discussion” with Sony and Microsoft to merge the servers. Nothing noteworthy came out of the talks between Blizzard and the two console giants, however, and Overwatch players continued to enjoy their favorite game without crossplay support until 2021.

In June 2021, Overwatch finally started supporting crossplay after a global Battle.net update. Console players who’ve been playing Overwatch without a Battle.net account were required to create a Battle.net account and link their console accounts as well to become eligible for crossplay. 

Here’s how you can create a Battle.Net account and link it with your console username.

Create a Battle.net account

• Navigate to Battle.net on a web browser
• Click on the My Account tab that’s located toward the top right of your screen and choose Create an account
• Once you create your Battle.net account, log in with your new details to proceed with the linking process

Link your console account to your Battle.net account

• Turn on your console and launch Overwatch
• You should receive an alpha-numeric code and a QR code
• Log into your Battle.net account on a browser and head over to Battle.net/pair
• Enter the numeric code you received on your console to the pairing page to complete the linking process
  • If you use the QR code instead, you’ll be automatically forwarded to the pairing page, and the alpha-numeric code will be entered

Players who link their Battle.Net and console accounts until 2021 will also receive a Golden Loot Box to celebrate the addition of crossplay to Overwatch.

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Source: https://dotesports.com/overwatch/news/does-overwatch-support-cross-platform-play