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Design Chatbot Conversations -Reveal chatbot’s personality!

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Sherilyn Chacko

Have you ever wondered who designs a chatbot conversation? Who decides what reply the bot will give? How does the chatbot respond?

I stumbled upon an opportunity to write conversations for chatbots without any prior technical knowledge. You don’t need any! All you need is to be creative with your words and create conversations that are human-centric. Allowing users to have a natural conversation with the chatbot but simultaneously be in control of their experiences.

78% of business to customer communication is going to be done through bot messengers within the next three to five years —
– Mikael Yang, Many Chat

What does a Conversation designer do?

A conversation designer bridges the communication gap between humans and chatbots whilst giving a personality to the bot.
A personality is created by using NLP that interprets natural language using machine learning algorithms. It relates thoughts, language, and patterns of behavior learned through experience to specific outcomes.
Conversation Designers use these algorithms, reinforce them with a pre-analyzed set of texts that the machine uses to “learn”. This continual learning makes a chatbot more intelligent and increases the chatbot’s effectiveness over time.

Chatbot with a personality!

The success of a chatbot lies in an exceptionally well-written conversation. That happens only when the conversation designer can create a flow where the users are engaged and the answers are foreseen. The conversation designer should thus be able to create conversation flow from multiple viewpoints.
In an online study, 790 participants were persuaded by a chatbot for a charity donation. The design created involved two chatbot identities and four personality strategies, where participants were randomly assigned to different conditions. Findings showed that the perceived identity of the chatbot had significant effects on the persuasion outcome (i.e., donation) and interpersonal perceptions (i.e., competence, confidence, warmth, and sincerity).

This goes to show that developing a personality for a chatbot is the number one factor for increasing user engagement. A personality gives users and customers an experience that is similar to a real person thus creating a memorable chat experience.

How to develop a conversation for a Chatbot?

Identify Use case

When developing a chatbot conversation it is essential to understand the use case for the chatbot. The bot persona can be developed by understanding the use case and the user persona.
For example, if the chatbot is required for a hospital the user persona here is quite different, anxious perhaps confused. The bot persona must reflect confidence and comfort to ensure the conversation is as smooth as possible and users are engaged.

1. Chatbot Trends Report 2021

2. 4 DO’s and 3 DON’Ts for Training a Chatbot NLP Model

3. Concierge Bot: Handle Multiple Chatbots from One Chat Screen

4. An expert system: Conversational AI Vs Chatbots

Phatic Communication
Creating a set of default responses to some questions that users usually ask can bring a chatbot to life! Chatbot users do come up with whacky questions at times to test the bots, it is important to answer them creatively and strengthen the bot’s architecture with human qualities.
Some questions that a chatbot must be able to answer are-
-Are you a robot?
-Are you human?
-Good morning/evening/afternoon/night
-Tell me something!
-I have a question?
-Who made you?

Set Keywords
Keywords are the easiest way to customize your chatbot to address specific user requests Setting keywords to intents is an integral part of understanding how your bots will reply. It broadens the accuracy of your chatbot. The trained bot locates keywords and directs the conversation at each node by offering a couple of pre-set response options.

Keywords

Plan the right image
Roleplay while designing a conversation during the development process. Foreseeing what users might respond to a particular question can help create engaging chatbots. As I said creating a personality is very important for a chatbot, but somehow a personality is already created whether or not you consciously decide to implement one.

Plan the conversation flow
This is probably the most crucial step while creating a chatbot conversation, it is recommended to create a flow to the chatbot beforehand to avoid dead ends and abrupt flow. Knowing where the conversation is heading next avoids errors while developing. Understanding the intent of the user; to listing all the possible responses is helpful when a framework is developed.

Conversational framework

Avoid monologues.
Users don’t want to read monologues or paragraphs about anything. Keep it short, make it easy for users to understand dialogues. Instead of one big conversation make it several smaller conversations and engage users to the next response.

Test with users
This is crucial to test your chatbots ‘Brain’ when you input several predicted intents of the users it is important to test the accuracy with several users. This is because one user might ask questions in several different ways.

In conclusion, a good chatbot will do more than just respond, it will understand user intents and analyze conversations and hence converse with users. There is a lot that goes into consideration while designing a chatbot, but this information is just enough to know what to keep in mind while designing a flow. Now that you know how to level up your chatbots, get to practice now!

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Source: https://chatbotslife.com/design-chatbot-conversations-reveal-your-bots-personality-bd5287b0a201?source=rss—-a49517e4c30b—4

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7 Ways Artificial Intelligence is Improving Healthcare

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Emerging technologies have the potential to completely reshape the healthcare industry and the way people manage their health. In fact, tech innovation in healthcare and the use of artificial intelligence (AI) could provide more convenient, personalized care for patients.

It could also create substantially more value for the industry as a whole—up to $410 billion per year by 2025.

This graphic by RYAH MedTech explores the ways that technology, and more specifically AI, is transforming healthcare.

How is Technology Disrupting the Patient Experience?

Tech innovation is emerging across a wide range of medical applications.

Because of this, AI has the potential to impact every step of a patient’s journey—from early detection, to rehabilitation, and even follow-up appointments.

Here’s a look at each step in the patient journey, and how AI is expected to transform it:

1. Prevention

Wearables and apps track vast amounts of personal data, so in the future, AI could use that information to make health recommendations for patients. For example, AI could track the glucose levels of patients with diabetes to provide personalized, real-time health advice.

2. Early Detection

Devices like smartwatches, biosensors, and fitness trackers can monitor things like heart rate and respiratory patterns. Because of this, health apps could notify users of any abnormalities before conditions become critical.

Wearables could also have a huge impact on fall prevention among seniors. AI-enabled accelerometer bracelets and smart belts could detect early warning signs, such as low grip strength, hydration levels, and muscle mass.

3. Doctors Visits

A variety of smart devices have the potential to provide support for healthcare workers. For instance, voice technology could help transcribe clinical data, which would mean less administrative work for healthcare workers, giving them more time to focus on patient care.

Virtual assistants are expected to take off in the next decade. In fact, the healthcare virtual assistant market is projected to reach USD $2.8 billion by 2027, at a CAGR of 27%.

4. Test Results

Traditionally, test results are analyzed manually, but AI has the potential to automate this process through pattern recognition. This would have a significant impact on infection testing.

5. Surgery / Hospital Visits

Research indicates that the use of robotics in surgery can save lives. In fact, one study found that robot assisted kidney surgeries saw a 52% increase in success rate.

Robotics can also support healthcare workers with repetitive tasks, such as restocking supplies, disinfecting patient rooms, and transporting medical equipment, which gives healthcare workers more time with their patients.

6. Rehabilitation

Personalized apps have significant care management potential. On the patient level, AI-enabled apps could be specifically tailored to individuals to track progress or adjust treatment plans based on real-time patient feedback.

On an industry level, data generated from users may have the potential to reduce costs on research and development, and improve the accuracy of clinical trials.

7. Follow-ups and Remote Monitoring

Virtual nurse apps can help patients stay accountable by consistently monitoring their own progress. This empowers patients by putting the control in their own hands.

This shift in power is already happening—for instance, a recent survey by Deloitte found that more than a third of respondents are willing to use at-home diagnostics, and more than half are comfortable telling their doctor when they disagree with them.

It’s All About the Experience

Through the use of wearables, smart devices, and personalized apps, patients are becoming increasingly more connected, and therefore less dependent on traditional healthcare.

However, as virtual care becomes more common, healthcare workers need to maintain a high quality of care. To do this, virtual training for physicians is critical, along with user-friendly platforms and intentionally designed apps to provide a seamless user experience.

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Source: https://www.visualcapitalist.com/7-ways-artificial-intelligence-is-improving-healthcare/

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The ‘Cyber Attacks’ Winter is Coming — straight for small firms in India Inc.

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Cyber intrusions and attacks have increased exponentially over the last decade approximately, exposing sensitive information pertaining to people and businesses, thus disrupting critical operations, and imposing huge liabilities on the economy. 

Cybersecurity is a responsibility that employees and leaders across functions must shoulder simply because it is the gospel truth – you cannot protect what you cannot see. As organizations have shifted to the work-from-home model due to the outbreak of the COVID-19 pandemic, it’s increasingly important to keep your company’s data secure. 

While the pandemic has led to near or complete digitalization of operations amongst financial institutions, it’s also increased the potential for cyberattacks that lead to adverse financial, reputational, and/or regulatory implications for organizations. 

According to Accenture, cybercrime is said to cost businesses $5.2 trillion worldwide within five years. “With 43% of online attacks now aimed at small businesses, a favorite target of high-tech villains, yet only 14% prepared to defend themselves, owners increasingly need to start making high-tech security a top priority,” the report continues.

A recent McAfee study shows global cybercrime costs crossed US$1 trillion dollars in 2020, up almost 50% from 2018.

India too saw an exponential rise in cybersecurity incidents amid the coronavirus pandemic. Information tracked by the Indian Computer Emergency Response Team (CERT-In) showed that cybersecurity attacks saw a four-fold jump in 2018, and recorded an 89 percent growth in 2019.

The government has set up a Cyber Crisis Management Plan for countering cyber-attacks effectively, while also operating the Cyber Swachhta Kendra (Botnet Cleaning and Malware Analysis Centre).

Banks and Financial Institutions (FIs) are some of the highest targeted market sectors. An analysis by Can we hyperlink this: https://www.fitchratings.com/videos/exploring-bank-cybersecurity-risk-13-04-2021?mkt_tok=NzMyLUNLSC03NjcAAAF82rxN_2lbDTsEp4tfBu4tUGP7i6wyb1OGpyNY0Z8lQPhdz9C7KQ-NIriTcJqNSDyb9qfQ_essxS-TdNWMgJesb-RA4yN4t7T-XqXmVfWW4dau36SW6ZE 

“>FitchRatings in collaboration with SecurityScorecard reveals that banks with higher credit ratings exhibited better cybersecurity scores than banks with lower credit ratings. 

Bharti Airtel’s chief executive officer for India, Gopal Vittal, in a letter to the telco’s 307.9 million subscribers, detailed out how Airtel is carrying out home delivery of SIM cards and cautioned subscribers from falling prey to cyber frauds. He cautioned them against the rapid rise in cyber frauds, highly likely via digital payments. “There has been a massive increase in cyber frauds. And as usual, fraudsters are always finding new ways to trick you,” he added in the letter. 

Barcelona-based Glovo, valued at over $1 billion, that delivers everything from food to household supplies to some 10 million users across 20 countries, came under attack recently when the “hacker gained access to a system on April 29 via an old administrator platform but was ejected as soon as the intrusion was detected”, according to the company.

The attack came less than a month after Glovo raised 450 million euros ($541 million) in funding. 

According to Kaspersky’s telemetry, close on the heels of coronavirus-led pandemic and subsequent lockdown in March 2020, saw a total number of meticulously planned attacks against remote desktop protocol (RDP) jumped from 93.1 million worldwide in February 2020 to 277.4 million 2020 in March — a whopping 197 percent increase. In India, the numbers went from 1.3 million in February 2020 to 3.3 million in March 2020. In July 2020, India recorded its highest number of cyberattacks at 4.5 million.

The recent data breach at the payment firm Mobikwik, affected 3.5 million users, exposing Know Your Customer (KYC) documents such as addresses, phone numbers, Aadhaar card details, PAN card numbers, and so on. The company, however, still maintains that there was no such data breach. It was only after the Reserve Bank of India’s intervention that Mobikwik got a forensic audit conducted immediately by a CERT-IN empaneled auditor and submitted the report. 

Security experts have observed a 500% rise in the number of cyber attacks and security breaches and a 3 to 4 times rise in the number of phishing attacks from March until June 2020.

These attacks, however, are not just pertaining to the BFSI sector, but also the healthcare sector, and the education sector.

Image Source: BusinessStandard.com

What motivates hackers to target SMBs? 

Hackers essentially target SMBs because it’s a source of easy money. From inadequate cyber defenses to lower budgets and/or resources, smaller businesses often lack strong security policies, cybersecurity education programs, and more, making them soft targets. 

SMBs can also be a ‘gateway’ to larger organizations. As many SMBs are usually connected electronically to the IT systems of larger partner organizations, it becomes an inroad to the bigger organizations and their data. 

How can companies shield themselves from a potential cyberattack: 

As a response to the rising number of attacks in cyberspace, the Home Ministry of India issued an advisory with suggestions on the prevention of cyber thefts, especially for the large number of people working from home. Organizations and key decision-makers in a company can also create an effective cybersecurity strategy that’s flexible for adaptation in a changing climate too. Here are a few use cases: 

  • CERT-In conducted ‘Black Swan – Cyber Security Breach Tabletop Exercise’, in order to deal with cyber crisis and incidents emerging amid the COVID-19 pandemic, resulting from lowered security controls. 
  • To counter fraudulent behavior in the finance sector, the government is also considering setting up a Computer Emergency Response Team for the Financial Sector or CERT-Fin.
  • Several tech companies have come forth to address cybersecurity threats by building secure systems and software to mitigate issues like these in the foreseeable future. For example, IBM Security has collaborated with HCL Technologies to streamline threat management for clients through a modernized security operation center (SOC) platform called HCL’s Cybersecurity Fusion Centres. 

Some of the ways through which companies can mitigate potential risks include: 

  • Informing users of hacker tactics and possible attacks
  • Establish security rules, create policies, and an incident response plan to cover the entire gamut of their operations
  • Basic security measures such as regularly updating applications and systems
  • Following a two-factor authentication method for accounts and more

While these measures are some of the ways to be on top of your game in the cybersecurity space, they will also help in sound threat detection while helping gain better insights into attacks and prioritizing security alerts so that India is better prepared for an oncoming attack and battling any unforeseen circumstance that might result in huge loss of data, resources and more. 

Coinsmart. Beste Bitcoin-Börse in Europa Source: https://www.mantralabsglobal.com/blog/the-cyber-attacks-winter-is-coming-straight-for-small-firms-in-india-inc/

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Paris-based Shift Technology becomes the latest insurtech unicorn in France after raising €183.2 million

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Shift Technology, the French startup that has created a solution that enables its insurance clients to detect fraudulent claims, is now worth $1 billion after raising its fourth round of funding. The startup, which also operates in the UK and the US, will expand its team of data scientists, particularly in France.

The AI-based insuretech startup recently announced that it had raised $220 million or around €183.2 million in a series D from Advent International, Avenir Growth, Accel, Bessemer Venture Partners, General Catalyst, Iris Capital and Bpifrance. This latest funding should enable it to structure its R&D, while its offer has expanded since its foundation in 2013. Shift Technology initially focused on fraud detection, but the startup now intends to offer a tool capable of managing the entire chain. It also aims to continue its deployment in the UK and the US, strengthened by its recent unicorn status, whereby its valuation now exceeds one billion dollars.

Originally, the startup sought to facilitate the customer compensation process offered by insurers in the event of a claim – water damage, car accident, etc. Described as the number one fear of policyholders by Jeremy Jawish, CEO and co-founder of Shift Technology and, as such, a major issue for their clients. Once this brick was laid, during its first years of existence, the startup decided to go beyond declaration fraud by making its solution a decision-making aid for insurers. They now offer automated closure of claims files and detection of underwriting fraud. These complementary products are already in production with its customers, who are, to date, around one hundred in some 25 countries. This production was made possible thanks to the previous funding round of €53 million in March 2019.

Shift Technology says it has already analysed 2 billion claims on behalf of insurers since its inception. According to CEO Jeremy Jewish, they receive the data provided by insurers, as well as a number of public data about the claimant. Their algorithms read, among other things, the claim declaration before determining whether to file an appeal or carry out a check for money laundering. The Banque Postale has adopted its solution to accelerate the management of claims for its customers. So has the Axa group, which is also a user. For the latter, the aim is to “limit the manual actions that its employees have to carry out. And to satisfy its customers, Shift Technology is counting on its team of data scientists, which it claims to be “the largest in the insurance sector” and which will be further strengthened.

With 350 employees, the company says that recruitment will be the main focus of its investment strategy following its Series D. “We’re going to recruit a lot in France and a little in the US,” says Jérémy Jawish, who also wants to “approach the health insurance sub-sector more aggressively. Shift Technology says it wants to set up “the largest French centre dedicated to artificial intelligence in insurance” with 300 experts by 2023. With an underlying aim, the startup wants to show that “champions are being created in France”. CEO Jérémy Jawish adds that the COVID-19 crisis has had “a big impact” on its activities according, but has not slowed down the pace of its market openings. A pace that should remain fairly steady.

Shift Technology aims to become an international player in its market. To do this, the french company is counting on its ‘unique’ model based on a single vertical – insurance again and again. However, competition, especially in the US, is a key driver for them to stay on top of their game. As a reminder, this Series D round brings the total amount of funds raised by the company since 2013 to $320 million (nearly €267 million).

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://www.eu-startups.com/2021/05/paris-based-shift-technology-becomes-the-latest-insurtech-unicorn-in-france-after-raising-e183-2-million/

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Paris-based Shift Technology becomes the latest insurtech unicorn in France after raising €183.2 million

Avatar

Published

on

shift_technology

Shift Technology, the French startup that has created a solution that enables its insurance clients to detect fraudulent claims, is now worth $1 billion after raising its fourth round of funding. The startup, which also operates in the UK and the US, will expand its team of data scientists, particularly in France.

The AI-based insuretech startup recently announced that it had raised $220 million or around €183.2 million in a series D from Advent International, Avenir Growth, Accel, Bessemer Venture Partners, General Catalyst, Iris Capital and Bpifrance. This latest funding should enable it to structure its R&D, while its offer has expanded since its foundation in 2013. Shift Technology initially focused on fraud detection, but the startup now intends to offer a tool capable of managing the entire chain. It also aims to continue its deployment in the UK and the US, strengthened by its recent unicorn status, whereby its valuation now exceeds one billion dollars.

Originally, the startup sought to facilitate the customer compensation process offered by insurers in the event of a claim – water damage, car accident, etc. Described as the number one fear of policyholders by Jeremy Jawish, CEO and co-founder of Shift Technology and, as such, a major issue for their clients. Once this brick was laid, during its first years of existence, the startup decided to go beyond declaration fraud by making its solution a decision-making aid for insurers. They now offer automated closure of claims files and detection of underwriting fraud. These complementary products are already in production with its customers, who are, to date, around one hundred in some 25 countries. This production was made possible thanks to the previous funding round of €53 million in March 2019.

Shift Technology says it has already analysed 2 billion claims on behalf of insurers since its inception. According to CEO Jeremy Jewish, they receive the data provided by insurers, as well as a number of public data about the claimant. Their algorithms read, among other things, the claim declaration before determining whether to file an appeal or carry out a check for money laundering. The Banque Postale has adopted its solution to accelerate the management of claims for its customers. So has the Axa group, which is also a user. For the latter, the aim is to “limit the manual actions that its employees have to carry out. And to satisfy its customers, Shift Technology is counting on its team of data scientists, which it claims to be “the largest in the insurance sector” and which will be further strengthened.

With 350 employees, the company says that recruitment will be the main focus of its investment strategy following its Series D. “We’re going to recruit a lot in France and a little in the US,” says Jérémy Jawish, who also wants to “approach the health insurance sub-sector more aggressively. Shift Technology says it wants to set up “the largest French centre dedicated to artificial intelligence in insurance” with 300 experts by 2023. With an underlying aim, the startup wants to show that “champions are being created in France”. CEO Jérémy Jawish adds that the COVID-19 crisis has had “a big impact” on its activities according, but has not slowed down the pace of its market openings. A pace that should remain fairly steady.

Shift Technology aims to become an international player in its market. To do this, the french company is counting on its ‘unique’ model based on a single vertical – insurance again and again. However, competition, especially in the US, is a key driver for them to stay on top of their game. As a reminder, this Series D round brings the total amount of funds raised by the company since 2013 to $320 million (nearly €267 million).

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://www.eu-startups.com/2021/05/paris-based-shift-technology-becomes-the-latest-insurtech-unicorn-in-france-after-raising-e183-2-million/

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