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Cyara Honored as Silver Stevie® Award Winner in 2021 American…

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Stevie® Award judges said, “Classifying the support into premium and expert levels gives the CS team focused attention to the ones who need the most [support].” The judges went on to add, “the retention rate indicates great customer service by Cyara CS team.”

Cyara, provider of the award-winning Automated CX Assurance Platform, today announced it was named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in the 19th Annual American Business Awards®.

The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be virtually presented to winners during a live event on Wednesday, June 30. Tickets for the virtual event are now on sale.

More than 3,800 nominations – a record number – from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Virtual Event of the Year, and App of the Year, among others. Cyara was nominated in the Customer Service Department of the Year category for stepping up to provide exceptional customer support in the face of the COVID-19 pandemic.

“We realized the tremendous pressures our customers were facing to deliver exceptional customer experiences once the pandemic hit. Cyara is in the business of assuring that our customers deliver a great CX, so we knew we had to be there for them and roll out new services to support them,” said Alok Kulkarni, CEO of Cyara. “It’s an honor to receive this award for our efforts and we will continue to drive towards providing exceptional services, peace of mind and self-service options for our customers.”

Cyara provides a customer experience (CX) assurance platform that helps organizations achieve flawless customer experiences through automated testing and monitoring that simulate real world customer interactions across digital and voice channels. Cyara has rolled out several new features designed to support customers through turbulent times and ensure they’re reaping the full value from Cyara’s Automated CX Assurance Platform:

  • For customers who need more guidance, Cyara released two new levels of support during COVID called Premium Support and Expert Services.
  • Every customer has access to a self-service Knowledge Center that offers a library of videos and knowledge articles on how to use Cyara, which has seen a 200% growth in usage over the last year alone.
  • Offer free monitoring of customers’ top five toll-free numbers for 90 days
  • Cyara consistently sees a retention rate of 95% or higher
  • Maintained enviable NPS and CSAT scores, currently at 63 NPS and 96 CSAT.

In response to Cyara’s success and customer-serving initiatives, Stevie® Award judges said, “Classifying the support into premium and expert levels gives the CS team focused attention to the ones who need the most [support].” The judges went on to add, “the retention rate indicates great customer service by Cyara CS team.”

More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

“The American economy continues to show its resilience, and as we’re poised on the beginning of what should be a phenomenal period of growth, we celebrate the remarkable achievements of a wide range of organizations and people over the past 18 months,” said Stevie Awards president Maggie Gallagher. “This year’s Stevie-winning nominations in The American Business Awards are testament to the ingenuity, the commitment, the passion, the adaptability, and the creativity of the American people. We look forward to celebrating this year’s winners during our virtual ceremony on June 30.”

Details about The American Business Awards and the list of 2021 Stevie winners are available at http://www.StevieAwards.com/ABA.    

About Cyara
As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produce the annual Women|Future Conference. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of the 2021 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.

Media Contact:

Laura Asendio
925-271-8220

10Fold Communications for Cyara
cyara@10fold.com

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‘SNL’ host Elon Musk takes a Saturday off from Tesla’s troubles

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By Joseph White

DETROIT (Reuters) – Elon Musk’s turn as host of this week’s “Saturday Night Live” television program will be a light-hearted, brand-building break from the pressures of running Tesla Inc and SpaceX – or land the billionaire in another bucket of hot water.

That uncertainty appears to be the point for both Musk and NBCUniversal’s <CMCSA.O> venerable comedy sketch show.

Musk has been encouraging fans and detractors to anticipate shenanigans, potentially involving the Dogecoin cryptocurrency. Musk has touted Dogecoin on his Twitter account, and the cryptocurrency’s value has soared ahead of his appearance.

“I’m a wild card, no telling what I might do,” Musk, wearing a black bandana, joked in a brief promotional video for the show alongside Saturday’s musical guest, Miley Cyrus.

“Same here,” Cyrus said. “Rules? No thanks.”

Musk has been in New York this week preparing for the appearance. A photo posted to the “Saturday Night Live” Twitter account on Wednesday showed him hunched over papers, wearing a “Nuke Mars” T-shirt. Musk has mused about using nuclear weapons to reshape the Red Planet for human habitation.

Some “SNL” cast members have expressed displeasure at the show’s decision to give its platform to one of the world’s richest people. Musk’s appearance has drawn comparisons to the show’s controversial decision in 2015 to invite Donald Trump to host as he was preparing for his presidential run.

Although it is rare for a business executive to host “SNL,” South Africa-born Musk, 49, is no stranger to pop culture or comedy.

He has appeared on “The Simpsons,” “Rick and Morty,” and “South Park,” and dates a pop star, Canadian singer Grimes. Musk’s persona helped inspire Robert Downey Jr’s portrayal of superhero Iron Man in a series of Marvel films.

His humor also shows in the names of Tesla car models S, 3, X and Y (“sexy”). He once built and sold flamethrowers to promote his tunnel venture, the Boring Company. In 2018, Musk smoked marijuana on a live web show, and later offered $420 a share – a drug reference – to take Tesla private.

While Musk has been getting ready for the cameras, Tesla has been in a rough patch.

Longtime major shareholder Baillie Gifford disclosed it had sold 41% of its Tesla shares. Police in California are investigating a fatal accident in which a Tesla crashed into an overturned truck. Documents prepared by California regulators said Tesla executives do not believe Tesla can deliver the “Full Self Driving” autonomous vehicle technology this year, contradicting Musk’s statements.

(Reporting By Joe White, Editing by Nick Zieminski)

Image Credit: Reuters

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Source: https://datafloq.com/read/snl-host-elon-musk-takes-saturday-teslas-troubles/14510

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U.S. Commerce chief cites auto chips shortage in jobs report

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WASHINGTON (Reuters) – U.S. Commerce Secretary Gina Raimondo said on Friday the semiconductor shortage was a factor in April’s jobs report that showed hiring unexpectedly slowed.

The Bureau of Labor Statistics said the auto sector shed 27,000 jobs in April as automakers were forced to cancel production shifts and furlough workers amid the chips shortage.

“We’re working very hard to get the president’s plan passed in Congress to fund a semiconductor fund. The fact of the matter is we need to get back into the business of making more chips in America. And the supply chain issues are very real,” Raimondo told MSNBC.

(Reporting by David Shepardson and Susan Heavy; Editing by Chris Reese)

Image Credit: Reuters

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Source: https://datafloq.com/read/us-commerce-chief-cites-auto-chips-shortage-jobs-report/14509

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U.S. auto part makers brace for a bumpy ride as chip shortage to intensify

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By Ankit Ajmera

(Reuters) -U.S. auto parts suppliers warned of more production cuts at major automakers as a global semiconductor chip shortage worsens before easing in the second half of the year and aiding in a partial recovery of lost sales.

The chip shortage came at an inopportune time for automakers as demand rebounded from pandemic lows due to low interest rates and consumers’ preference for personal transport amid the health crisis.

“We’ve embedded a 3% reduction in industry production to factor in what we’re anticipating and expecting as further announced downtime that hasn’t been publicly announced at this point,” Lear Corp Chief Financial Officer Jason Cardew said on Friday.

“We have line of sight on a more meaningful reduction (in production) in the second quarter than IHS Markit and others are projecting,” Cardew said.

Ford Motor Co, a major customer for Lear and peers including BorgWarner and Magna International, has said the chip shortage would halve its vehicle output in the second quarter.

Europe’s Volkswagen, another customer for the three suppliers, has said it is in “crisis mode” over the lack of badly needed automotive chips, with the shortage intensifying and hitting its profits in the second quarter.

Lear, which makes automotive seating, cut its global vehicle production forecast to a 9% rise, from up to 12% it had predicted at the beginning of the year, while also expecting second-quarter revenue to fall 9% from the first.

Auto suppliers also cautioned that the pain from the shortage could linger at least until the next year.

“We don’t expect the supply/demand imbalance to fully recover to normalized levels until 2022,” said Joseph Massaro, chief financial officer of Aptiv, a maker of advanced driver assistance systems, vehicle computers and high-voltage cabling.

Auto suppliers are also grappling with pressure on their margins from rising costs of key inputs such as steel and copper.

However, many expect to offset some of those costs as automaker customers focus on building higher margin, more profitable pickup trucks and sport utility vehicles.

“On the biggest raw material purchases, we have about 60% pass through with our customers,” BorgWarner Chief Executive Officer Frederic Lissalde said.

Still, most suppliers have raised or reaffirmed their full-year financial outlooks, thanks to the better-than-expected performance in the first quarter.

Analysts highlighted risks associated with the production outlooks from some suppliers as chip demand rises from other sectors such as enterprise, cloud and consumer electronics following speedy COVID-19 vaccinations and economies reopening.

“The question in my mind is can this (production loss) be made up later on in the year. And that’s really an unknown,” Magna Chief Financial Officer Vincent Galifi said.

(Reporting by Ankit Ajmera in Bengaluru; Editing by Sriraj Kalluvila)

Image Credit: Reuters

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Auto sector urges U.S. Congress to help fund its computer chip needs

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By David Shepardson

WASHINGTON (Reuters) -The U.S. auto industry and United Auto Workers union on Friday urged Congress to tie billions of dollars in government funding to boost semiconductor production to help fill the needs of automakers forced to slash production because of chip shortages.

Congress “should prioritize production of the semiconductors necessary to assemble vehicles here in the United States. This will ensure that motor vehicle manufacturers have a fair share of chips needed to meet consumer demand,” said the American Automotive Policy Council, Motor & Equipment Manufacturers Association and UAW on Friday in a joint statement.

Tech companies and other industries have repeatedly urged the administration not to pick “winners and losers” or attach conditions to funding to address the chip shortage.

The Bureau of Labor Statistics said the U.S. motor vehicle and parts sector lost 27,000 jobs in April.

The letter seen by Reuters said the U.S motor vehicle industry is estimated to have lost over 330,000 production units as a result of the chip shortage.

Carmakers across the world curbed output, hampering attempts to recover from the pandemic, due to a shortage of chips used in everything from computer management of engines to driver assistance systems.

The global chip shortage hit automakers hard after many canceled orders when plants were idled during the coronavirus pandemic. At the same time, demand for chips boomed from consumer electronics makers churning out premium devices for people spending more time at home.

Automakers have warned the chips crisis could last until 2022 and have pressed the U.S. government to act.

Ford Motor Co last week warned the shortage may slash second-quarter production by half and for 2021, cost it about $2.5 billion and about 1.1 million units of lost production.

President Joe Biden has proposed $50 billion to boost U.S. semiconductor production.

The letter urged the government to “include specific funding for semiconductor facilities that commit to dedicating a portion of their capacity to motor vehicle-grade chip production.”

On Friday, the National Electrical Manufacturers Association, Association of Home Appliance Manufacturers and Air-Conditioning, Heating and Refrigeration Institute urged Commerce Secretary Gina Raimondo to ensure chip supplies are “fairly allocated across industry sectors.”

The groups said they were “dismayed” Raimondo said she was seeking to prioritize automakers. “We simply ask for fairness so that the health, safety, comfort, productivity, and other needs of Americans can be met,” they wrote.

The department did not immediately comment. Raimondo told MSNBC Friday that the auto chip crisis was a factor in April’s jobs report. The auto sector shed 27,000 jobs in April.

(Reporting by David ShepardsonEditing by Chizu Nomiyama, Keith Weir and David Gregorio)

Image Credit: Reuters

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Source: https://datafloq.com/read/auto-sector-urges-us-congress-help-fund-computer-chip-needs/14507

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