Customer’s Questions On Whatsapp More Than Tripled In 2021
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Customer’s questions on Whatsapp more than tripled in 2021

Customer support was busier in 2021: ticket volumes increased for all channels compared to the year before. Consumers also have higher expectations of customer service. Customer’s questions on WhatsApp even more than tripled compared to 2020. Requests via phone calls and social media increased around 20 percent according to research…

Customer support was busier in 2021: ticket volumes increased for all channels compared to the year before. Consumers also have higher expectations of customer service.

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