A Chatbot is a computer program that simulates human conversation
through voice commands or text chats or both. Chatbot (short for chatterbot), is an
artificial intelligence (AI) feature that can be embedded and used through any major
messaging application. Chatbots helps add convenience for customers, they are
automated programs that interact with customers like a human would, and cost little to
nothing to engage with.
Suppose you have a simple DITA topic that contains pairs of questions and answers placed
as rows in a table:
</span>
id="frequently_asked_questions">
frame="all" rowsep="1" colsep="1" id="table_bkf_4dl_vsb">
cols="2">
colname="c1" colnum="1" colwidth="1*"/>
colname="c2" colnum="2" colwidth="1*"/>
What is Oxygen XML Editor?
What is Oxygen XML?
Oxygen XML Editor is a great tool.
How do I learn DITA?
You can read the "Oxygen" user's guide, and the Oxygen XML Blog.
We can use the following XSLT stylesheet to extract the training data as a CSV file from
the XML content:
xmlns:xsl="http://www.w3.org/1999/XSL/Transform"
xmlns:xs="http://www.w3.org/2001/XMLSchema" exclude-result-prefixes="xs" version="2.0" xmlns:oxy="abc">
method="text"/>
match="/">
Question,Answer
select="//tbody/row">
select="entry[1]">
test="p">
select="p">
select="oxy:escapeForCSV(normalize-space(.))"/>,
select="oxy:escapeForCSV(normalize-space(string-join(../../entry[2]//text(), '')))"/>
select="oxy:escapeForCSV(normalize-space(.))"/>,
select="oxy:escapeForCSV(normalize-space(string-join(../entry[2]//text(), '')))"/>
name="oxy:escapeForCSV">
name="value"/>
select="replace(replace($value, '"', '""'), ',', '","')"/>
Create a transformation scenario using these 2 files. Save the output to a CSV file, as
in the picture below:
appear:
What is Oxygen XML Editor?,Oxygen XML Editor is a great tool.
What is Oxygen XML?,Oxygen XML Editor is a great tool.
How do I learn DITA?,You can read the ""Oxygen"" user's guide"," and the Oxygen XML Blog.The structure of the CSV file contains a table with 2 columns, where the first column
represents the question and the second column the answer, separated by a comma. In
general, a line is in the form: “Question, Answer”. One limitation is that each
question can have only one answer. For the same answer to be suitable for several
questions, you can copy it in the columns corresponding to the questions.
Dialogflow chatbot:
- Create an account on https://dialogflow.cloud.google.com/.
- Create a new agent and complete the required fields:
- In Settings, enable BETA FEATURES.
- Go to , enter a name for this knowledge base, and click the SAVE
button.
- Use the CSV document for training. For this: Press Create the first
one and complete the fields. Select the Update file
from your computer option and select the desired file. Click the
CREATE button.
The document will be registered in the knowledge
base, as in the image below:
-
Convert questions and answers into intents.
Click the View link from the image above. Check all
questions that need to be converted to intents. Click the CONVERT
TO INTENTS button.
Now, when you click on Intents, the converted questions should
appear:
-
Do a simulation. Click , and if the demo feature is disabled, enable it.
- Integrate the Chatbot in your HTML Content. Go to the
Dialogflow
Integrations page, click the Web
Demo integration and you will get an
HTML element which can be pasted in your
HTML page. Using a WebHelp customization you can also
integrate the Chatbot in the footer for each generated HTML page.
This was a basic way to show how a chatbot can be trained with intents and answers by
using a DITA topic to produce a comma-separated value file.
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