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Citizens CX report drives tech enhancements

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Share Citizens Bank is refining its approach to consumer data usage, chatbot tech and combining online experiences with human expertise, thanks to new data from the bank’s inaugural “Banking Experience Survey,” which ran June to July and was released last week. Citizens found a generational divide when it comes to privacy and data sharing. Younger …Read More

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Source: https://bankinnovation.net/allposts/biz-lines/retail/citizens-cx-report-drives-tech-enhancements/

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