Frequent business disruptions in the form of storms, pandemics, lockdowns, etc., pose risk to seamless operations and revenue generation in service industries. One day of operation disruption leads to losses worth millions. Semi-automation is not able to stop the cascading business effects of an unprecedented business disruption. Services such as banks, financial services, insurance, healthcare, information technology services, etc., cannot afford the risk of downtime. Chatbots powered by Intelligent Automation is that indispensable solution in the omni-channel customer interface that keeps the business moving 24×7 even in the face of a major business disruption such as long prevailing pandemic.
How do Intelligent Automation powered Chat-bots offer seamless business continuity?
Chatbots engage diverse skill sets such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) / Machine Learning (ML), in short Intelligent Automation, and offer a lifeline to the service industry businesses. Chatbots are located on the key pages of a business website or social media pages of the business, and can be accessed by customers and prospects round the clock in different international languages. They augment the services of the regular service desk and helps tide over most emergency situations.
Chatbots can handle complex queries and the functioning depends on training data set and the streamlined data in the CRM database. All chatbot interactions can be further cleaned and stored in the CRM and analysed. Based on these interactions at different stages of the customer journey, the chatbots can make intelligent suggestions to the customer during the subsequent customer interaction.
The chatbots offer tremendous business benefits. The responses are highly accurate and relevant and have a minuscule turnaround time. The on time responses right from order booking to bill payment while taking care of customer preference ensures high productivity and thereby generates high revenue even when a business executive is not able to interact directly with a customer.
Chatbot solution powered by Intelligent Automation is that indispensable tool in the omni-channel customer service desk of a service industry business. It helps to keep the business up and running even when customer executives are not able to interact directly with the customer due to unprecedented business disruptions. Chatbot solutions thereby enable businesses to stay up and functioning at all times in a 24x7x365 scenario.
Image Credit: https://www.freepik.com/yanalya
Certifications To Drive Your Big Data Professional Career
In the modern age, one of the most valuable assets a business possesses is the data it generates. Business data is an unparalleled source to derive a competitive advantage over other businesses operating within your niche or industry segment. It is so valuable, that businesses spend billions each year on data security and privacy measures, both to protect their customers as well as the valuable data itself.
However, raw data in itself does not offer much value. Given the large volumes of data that businesses produce on a daily basis, simply managing it can be a huge task, let alone analyzing it to draw the correct conclusions. This is where big data professionals come in.
How to Become a Certified Big Data Professional?
The larger a business is, the more data it likely generates. For enterprise-level businesses, this data can become so extensive that simple inference tools aren’t enough to draw valuable information from it. The vast quantities of data are full of hidden trends, process efficiency indicators, sales volume fluctuation, and even customer behavior. However, for an average-Joe, it may be virtually impossible to use it in a significant way. After all, it’s not as simple as figuring out how to get Spectrum TV.
But a certified big data professional has all the expertise and knowledge needed to make constructive use of the data that businesses accumulate. This is one of the reasons why data scientists are in such demand in the business world. Using sophisticated statistical and analytical techniques, big data professionals are able to correctly predict trends and identify areas of improvement. This helps businesses improve their overall process efficiency and position themselves to take advantage of emerging trends. If you’re thinking of dipping into the big data profession, here are a few certifications that will prove useful along the way:
1. Microsoft MCSE Data Management and Analytics.
2. Cloudera Data Professional Certification
3. Hortonworks Hadoop
4. EMC Data Science and Big Data Analytics
Here’s how these certifications can help you get closer to your goal of becoming a successful big data professional.
Microsoft MCSE Data Management and Analytics
Microsoft is one of the oldest and most iconic tech companies in modern history. So it makes sense that they have developed specialized tools and certifications to help professionals who work with big data in a business setting. The company’s MCSE program is designed to help individuals become proficient at using various Microsoft tools and software. Successfully completing the program means you become a certified big data professional in terms of:
- SQL database administration.
- Machine learning.
- Business intelligence reporting.
The program hones your skills so you can have demonstrable expertise in SQL, building data solutions for large-scale enterprises, and deriving intelligence from business data. Any tech-savvy employer will jump at the chance to add you to their team.
Cloudera Data Professional Certification
If you want to learn how to create and work on big data pipelines, the Cloudera certification is something you should seriously consider. The company has established itself as an authority on Hadoop, and getting certified by it is one of the most useful endorsements you can have in the big data profession. It lists a range of certifications that offer proficiency in Apache Spark, Hadoop Development, and Hadoop Administration.
Speaking of authorities in the Hadoop domain, Hortonworks is a commercial vendor that has been offering customized Hadoop tools and solutions to enterprises for some time now. These services have a broad range of applications in data management and intelligence. The company now also offers various certifications for Hadoop, including Hadoop development and administration as well as Spark development among others. The certification is great for building your skillset in:
- Data ingestion.
- Data transformation.
- Analyzing big data.
EMC Data Science and Big Data Analytics
EMC offers certifications designed to build and increase proficiency in various specific aspects of the Hadoop environment. It covers a variety of bases, including Pig, Hive, and HBase. It also pays a lot of attention to delivering knowledge on data visualization, NLP, and even logistic regression. In addition, the certification will grant you proficiency in data analytics, data science roles, building complex data models, and evaluating it for results.
Big data professionals are needed by virtually every enterprise-level firm in the world. They are needed to analyze complex information, from measuring customer satisfaction ratios on the Spectrum cable phone number to identifying process inefficiencies in manufacturing. With an increased dependency on data to outperform and outclass the competition, businesses are willing to pay handsomely for this niche skillset. A professional certification can greatly increase your chances of getting lucrative employment in the field.
Teen banking app Step reaches for the stars to raise $50 million
By Anna Irrera
LONDON (Reuters) – Teen banking app Step has raised $50 million (37.4 million pounds) from investors led by Coatue Management alongside celebrities such as singer Justin Timberlake, influencer Charli D’Amelio and former quarterback Eli Manning.
Step, which offers teenagers a bank account connected to a secured spending card and peer-to-peer payments, also said it had secured funding from existing backers including Stripe, Will Smith’s Dreamers VC, CrossLink Capital and Collaborative Fund.
San Francisco-based Step allows parents to view balances and real-time activity, add money to their teens’ accounts and manage and freeze cards. It does not charge fees but makes money from card interchange.
Other stars involved in the fundraising included The Chainsmokers, Kelvin Beachum, Larry Fitzgerald and Andre Iguodala, Step said in a statement on Wednesday.
The startup, which has attracted more than 500,000 users since launching two months ago, will use the funding to grow the team and invest in its technology, its chief executive CJ MacDonald told Reuters in a video call.
“We are making sure we are building scalable solutions and are able to handle the growth,” MacDonald said.
Step is one of several new banking apps focused on children and teens in the U.S., as companies seek to capitalise on a global surge in digital payments and ecommerce. It rivals products from companies including Greenlight, Copper and JPMorgan Chase & Co.
Such companies say they aim to make it easier for parents and their children to transact in an increasingly cashless economy, while providing more modern financial education tools.
“As a person who hasn’t always had financial stability, and made many mistakes in that arena as a young man, I know the importance of financial education and having access to economic platforms that can work for everyone,” Smith, who is a co-founder of Dreamers VC, said in a statement.
(Reporting by Anna Irrera; Editing by Alexander Smith)
Image Credit: Reuters
Intel’s Habana starts to chip away at Nvidia in cloud with AWS deal
By Steven Scheer
JERUSALEM (Reuters) – Intel Corp’s Habana Labs business said on Wednesday it would take time to gain market share from Nvidia in cloud and data centre computing but its deal this week with Amazon Web Services (AWS) was a solid first step.
Habana’s Gaudi AI training processor, launched in June 2019, has faster processing speeds to compete with similar products from Intel rival Nvidia.
“We have to realise that we’re starting from zero and Nvidia is 100%,” said Eitan Medina, Habana’s chief business officer, who said that having AWS as its first customer was very important.
“The uphill battle or the process of taking market share has to go through convincing end developers to try it out,” he told reporters. “We are making the dent at the most important place. We’re starting with a very big guy that has the longest experience … It will take time but I believe we’re on the right path.”
Medina declined to comment on whether Habana was negotiating other deals.
Amazon is seeing growing demand for its cloud tools during the coronavirus pandemic. These chips, Intel said, would give 40% better price performance than current graphics processing.
Medina said that the advantages of Gaudi AI chips were efficiency and allowing for lower capital and operating expenses that in turn could give AWS and others the ability to lower prices for customers for server time.
“We are now starting so it will depend on the combination of how we will execute and how important is it for users to lower their cost and to have alternatives to GPUs (graphics processing units),” Medina said. “Our total available market is 100% of AI.”
(Reporting by Steven Scheer. Editing by Jane Merriman)
Image Credit: Reuters
U.S judge hearing Google case rejects government’s protective order request
WASHINGTON (Reuters) – The federal judge hearing the U.S. Justice Department’s antitrust lawsuit against Alphabet’s Google urged the government on Wednesday to narrow the definition of “highly sensitive” information as he considered arguments on which of Google’s lawyers would be able to see evidence produced by other companies.
U.S. District Judge Amit Mehta asked the two sides to produce a revised protective order by Dec. 14 while companies, like Apple Inc or AT&T Inc, which produced the information, would have until Dec. 15 to file on the matter.
The Justice Department, which sued the search and advertising giant in October, put at the core of its antitrust case the billions of dollars that Google paid to be the default search engine on Apple’s iPhones. Apple noted in its filing that sensitive data was used to write the complaint.
(Reporting by Diane Bartz; editing by Jonathan Oatis)
Image Credit: Reuters
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