Share As questions around government economic relief flood financial institutions’ call centers, flustering customer service employees, some credit unions are stemming the tide with the help of AI-backed chatbots. The move to implement customer-facing and internal chatbots has helped Midwest-based Advia Credit Union and East Coast-based Corning Credit Union to handle the load of customer …Read More

Source: https://bankinnovation.net/allposts/biz-lines/retail/chatbots-alleviate-call-center-pressure-for-cus/