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BGL achieves industry leading results for Customer Support

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BGL Corporate Solutions, developer of Australia’s leading SMSF administration and ASIC Company Compliance software solutions, announces industry leading results achieved by its customer support teams.

BGL introduced Zendesk as its technology solution for client support in mid 2018. Since that time, the BGL Team has worked to implement Zendesk in all areas of the BGL business, replacing old help databases, telephone support systems and, giving BGL the ability to add chat support.

Zendesk recently provided BGL with performance comparisons. The data showed BGL was 14.7 hours faster at first support replies and 54 hours faster at providing a full resolution to client problems than those in similar industries.

“These results are amazing and were achieved through the skills and expertise of our Support, Client Success, Account Management and Data Services Teams,” said Ron Lesh, BGL’s Managing Director. “I am really proud of our teams and their commitment to providing clients with excellent customer service”.

“I am also really impressed with the work of our Documentation Team” added Lesh. “27.74% of our clients took a first look at our documentation to try to resolve their queries – this is 21.71% higher than the industry benchmark of just 6.03%”.

“This is one of the reasons BGL won the 2020 National Australian Achiever for Excellence in Customer Service,” noted Lesh. “We understand it does not matter how good a software is if customer service is bad.

At BGL, our focus has always been on providing the best software and remarkable client experiences.”

Zendesk support is integrated with BGL’s software platforms CAS 360, Simple Fund 360 and Simple Invest 360, giving users access to Live Chat with a member of our team and the ability to log a telephone support call without leaving our applications helps to provide our clients with a seamless support experience.

To find out more about BGL’s omnichannel customer support, check out bglcorp.com/hub/support/

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://australianfintech.com.au/bgl-achieves-industry-leading-results-for-customer-support/

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Melbourne F&B tech eyes SE Asia expansion

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Zii is a Melbourne-based technology startup specialising in solutions for the F&B and retail industry. Having entered the market in 2019 through the acquisition of a local point-of-sale (POS) software company it has transformed the legacy platform to be cloud-based and fintech enabled. The ever-growing feature set now includes multi-channel digital ordering, customer loyalty, digital wallets, bookings, inventory, digital lending and much more.

“F&B tech is a noisy space. We’re different because we’ve adopted a value chain approach to product development. One that looks at the entire B2B2C customer journey. Tech offerings for F&B and retail SMEs tend to focus on narrower problem sets, which necessitate integrations and result in patchwork systems and archaic workarounds for users.”

“We have found product market fit in the mid-market F&B and retail space. This customer profile has more complex business operations and sophisticated tech needs. This is where our platform plus services approach has set us apart”, says Co-Founder and CXO David Phung.

Zii continues to expand their platform offering and digital lending portfolio, which now includes equipment and supply chain finance amongst other digital lending offerings. With strong local uptake and a proven business model the team are now eyeing expansion into Europe and South-East Asia that has kicked off with a joint venture in Singapore.

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://australianfintech.com.au/melbourne-fb-tech-eyes-se-asia-expansion/

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Fintech

Melbourne F&B tech eyes SE Asia expansion

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Published

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Zii is a Melbourne-based technology startup specialising in solutions for the F&B and retail industry. Having entered the market in 2019 through the acquisition of a local point-of-sale (POS) software company it has transformed the legacy platform to be cloud-based and fintech enabled. The ever-growing feature set now includes multi-channel digital ordering, customer loyalty, digital wallets, bookings, inventory, digital lending and much more.

“F&B tech is a noisy space. We’re different because we’ve adopted a value chain approach to product development. One that looks at the entire B2B2C customer journey. Tech offerings for F&B and retail SMEs tend to focus on narrower problem sets, which necessitate integrations and result in patchwork systems and archaic workarounds for users.”

“We have found product market fit in the mid-market F&B and retail space. This customer profile has more complex business operations and sophisticated tech needs. This is where our platform plus services approach has set us apart”, says Co-Founder and CXO David Phung.

Zii continues to expand their platform offering and digital lending portfolio, which now includes equipment and supply chain finance amongst other digital lending offerings. With strong local uptake and a proven business model the team are now eyeing expansion into Europe and South-East Asia that has kicked off with a joint venture in Singapore.

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://australianfintech.com.au/melbourne-fb-tech-eyes-se-asia-expansion/

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Crypto.com Unveils Zero-Fee Brazilian Real Bank Transfers on Mobile App

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Hong Kong-based Crypto.com announced on Wednesday the launch of zero-fee Brazilian Real (BRL) bank transfers and BRL as a payment currency in the Crypto.com App. The platform also added Brazilian Portuguese to its language list. 

Crypto.com reported that the integration marks the first “major step” in bringing its crypto products and services to Latin American users.

These users can now deposit Brazilian Reais into their Fiat Wallet using TED, DOC, or PIX transfers, and use their funds to buy over 100 top coins at true cost. Crypto.com does not charge any fees for BRL bank transfers, but banking institutions may apply a processing fee.”

Speaking about the addition of BRL, Filomena Ruffa, General Manager of Latin America for Crypto.com, stated:

“The addition of BRL bank transfers in our fiat wallet and support for Brazilian Portuguese brings us closer to the Brazilian community by enabling them to use their local currency and language.”

Crypto.com further revealed following the release of 13 new languages last year, it is now accessible to over 200 million Brazilian Portuguese speakers, the largest online population in Latin America.

Founded in 2016, Crypto.com serves over 10 million customers today with its crypto app, along with the Crypto.com Visa Card, the Crypto.com Exchange, and Crypto.com DeFi Wallet.

“Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have ISO/IEC 27701:2019, CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance, and independently assessed at Tier 4, the highest level for both NIST Cybersecurity and Privacy Frameworks.”

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://www.crowdfundinsider.com/2021/05/175287-crypto-com-unveils-zero-fee-brazilian-real-bank-transfers-on-mobile-app/

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Leveraging data and relationships: Inside TD Bank’s branch-reopening plan

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When bank branches shuttered last year amid the pandemic, customers turned to digital channels to meet their banking needs and now TD Bank is gaming out its reopening strategy with an eye toward combining tech-driven insights with relationship banking. The $1.4 trillion bank has so far taken a cautious approach to reopening, ensuring employees don’t […]

Coinsmart. Beste Bitcoin-Börse in Europa
Source: https://bankautomationnews.com/allposts/retail/leveraging-data-and-relationships-inside-td-banks-branch-reopening-plan/

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