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Bermuda calling

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From Airport World – link to source story

Joe Bates 6th May 2021

With its new state-of-the-art terminal, Bermuda’s LF Wade International Airport has never been better equipped to offer passengers a unique and memorable experience, writes Joe Bates.

It may not have had that many visitors yet due to the continued impact of the global COVID-19 pandemic, but the new terminal at Bermuda’s LF Wade International Airport (BDA) has certainly impressed those lucky enough to have used it in its opening few months.

Anyone doubting the ‘wow’ factor it has added only need to look at some of the feedback from passengers and staff on its opening day.

“Really beautiful”, “Fabulous and spacious”, “Absolutely awesome” and “It looks like a world class airport” were just some of the comments given by passengers when the new $400 million terminal opened for business on December 9, 2020.

And airport operator, Bermuda Skyport, is certain that the new complex – built on a brownfield site around 150 yards away from the old terminal – will prove to be a success and introduce new levels of comfort, safety and service to passengers.

Completed on budget, on time and on spec, the new modern 288,000 square foot facility provides improved passenger processing, increased passenger capacity, greater resilience to extreme weather conditions and a host of new passenger friendly facilities such as enhanced specialty retail and F&B outlets and covered passenger jet bridges.

“It is a game changer for us in more ways than one, and we managed to complete its construction and opening during a once in a century pandemic,” comments Aaron Adderley, president of Bermuda Skyport, noting that new terminal was first mentioned in BDA’s 2008 master plan.

“It will make a huge difference to the way we operate now, and in the years to come. It was needed as the old terminal had passed its life expectancy and its location close to the shoreline meant that it was susceptible to severe weather events.”

The latter threat is no longer an issue, confirms Adderley, due the extra resiliency built into the design of the new complex, which included locating it inland around nine feet higher than the old terminal to avoid the risk of being flooded by ocean storm surges during the hurricane season.

“We have the first new passenger terminal in Bermuda for 70 plus years, so to say that it is a milestone for the island would be somewhat of an understatement,” he reminds me.

“In addition to incorporating a sense of resiliency into the building, we wanted to create something that enhanced the overall passenger experience and provided us with a facility that is both functional and flexible in terms of its use, development and ability to accommodate future technologies.”

Wowing the senses

Focusing on the customer experience side of things, he reveals that the airport adopted a “sensorial” approach to the new terminal in a bid to create something unique that would excite passengers.

“We deliberately targeted the senses,” he explains. “By that I mean we focused on the sense of taste, the sense of place, the sense of hearing and sense of smell.”

By sense of place, he admits that BDA did what a number of other airports around the world have done and replicated examples of the local culture, people, surroundings and popular attractions in its terminal building.

In this regards, Adderley notes that little bits of ‘Bermudiana’ have been incorporated into the interior design of the terminal and can be seen most clearly by the models of cahow and long-tailed birds hanging from the ceiling in the Departures Hall and colourful wayfinding Bermuda kites throughout the building.

The sense of being in Bermuda is also reinforced by a number of photo exhibits throughout the terminal showcasing the island’s flora and fauna, beaches and “everyday people”.

“All help display the sense of pride we feel as Bermudans. This is who we are. This is what we look like. The images in particular are very impactful in terms of their size and vibrancy,” enthuses Adderley.

With regards to the ‘sense of taste’, Adderley believes that F&B partner SSP America – in collaboration with local restauranteur Jennifer Turini Ysseldyke and Bermudian entrepreneur Dennie O’Connor – have come up with a winning formula that ensures that diners at any of the terminal’s three restaurants are guaranteed “a very unique, exciting and vibrant food experience”.

Specifically, the terminal’s pre-security Whistle & Rum Grill with its outdoor terrace, views of the Ocean inlet, water feature and nearby putting green is designed to offer a ‘destination experience’ to both passengers and locals as well as providing a venue to host events and outdoor receptions post COVID-19.

It is complemented by the Rock & Barrel Gastro Bar (US Departures Hold Room); and The Heron & the Sea Public House (International Departures Hold Room) both of which have outdoor dining options that Adderley believes offer a modern, more sophisticated take on BDA’s former outside patios from which generations of Bermudans waved goodbye to their friends and loved ones.

When it comes to ‘sense of smell’, Adderley notes that the airport worked with The Bermuda Perfumery to devise a scent for BDA that visitors would immediately recognise on entering the terminal building and know that their travel adventure is about to begin.

Although it hasn’t been unveiled just yet, he says that the day is close and, for now, passengers can enjoy the sight, sounds and smells of the bespoke retail offerings in BDA’s Somers Isles Trading Company and Love Bermuda shops, which include the products from about 30 different artisans ranging from locally distilled gin, bath and facial products to clothing, candles and scents.

US Pre-Clearance

The terminal is also said to offer energy efficiencies, advanced security and improved US Pre-Clearance facilities for US bound passengers – a key upgrade considering that 75% to 80% of BDA’s annual visitors arrive from and depart to the United States.

Pre-Clearance, of course, allows all US bound passengers to clear US Customs and Immigration in Bermuda, instead of on arrival where longer lines often exist.

According to Adderley, this service, present in Bermuda for nearly 50 years, is extremely beneficial to passengers and provides the island with a competitive advantage when seeking new air services to and from the United States.

“The new Pre-Clearance facility was necessary to ensure that we continued to meet the US’s new security requirements, so we were happy to do it, despite the expense involved, because of the advantage it gives us,” he explains.

Although a UK territory, Bermuda’s close proximity to the US – it lies just 643 miles off of the North Carolina coast – means that it has very close ties to the United States. An estimated 8,500 Americans live in Bermuda, for example, and the bulk of the island’s imports and visitors come from the US.

In addition, many Americans have businesses in Bermuda, which in addition to its higher end tourism appeal, is one of the world’s top re-insurance and financial services centres.

Flexibility to adopt future technologies

As well as the advanced technology utilised by US Customs and Border Protection (CBP) in the US concourse at BDA, the new terminal is equipped with a range of state-of-the-art IT systems designed to make passengers’ journeys fast and efficient.

These include self-service check-in kiosks, e-gates, baggage tracking and Computed Topography (CT) X-ray screening technology at security, making BDA more than well equipped for passenger growth when global aviation begins its recovery from the pandemic.

Adderley is also confident that Bermuda Skyport’s decision to build IT flexibility into the terminal’s design means that it is well placed to take onboard the technology of tomorrow, when it comes.

“We believe that the real test of new infrastructure is ensuring that it is not only capable of accommodating the technology that exists today, but also the technology that will come about tomorrow,” he says.

“I believe our technology focus ensures that the new terminal meets this criteria, in effect, future proofing it. This makes us excited about the future and the airport’s growth outlook.”

Build and grow

Agreeing to finance the design and construction of the new terminal was pivotal to the Bermudan government’s 2017 decision to award Bermuda Skyport Corporation Limited the 30-year concession to operate and develop LF Wade International Airport.

For the special-purpose Bermudan company is wholly-owned by Canada’s Aecon Concessions, which had the financial muscle, airport experience and construction expertise to make the dream of a new terminal become reality.

“With the Canadian Commercial Corporation (CCC) and prime contractors, Aecon, the airport was able to find a turnkey solution, bespoke in nature, that afforded Bermuda the opportunity to do what many small airports in the world our size have found difficult to do – namely, to successfully attract private sector investment to finance a major capital redevelopment,” notes Adderley.

“Once again, Bermuda has blazed a trail in setting new standards internationally for others to follow.

“Whilst the project’s business model has proven innovative and comparable with international benchmarks, its economic impacts have proven to be widespread. Nearly 400 local businesses have been contracted since the start of the project and nearly $400 million has been invested in the local economy.

“Over half of the 1.6 million man-hours spent constructing this world class facility were by Bermuda’s own men and women. We should be proud of their quality craftmanship.”

Steve Nackan, president of Aecon Concessions – the project’s developer and financier – is as equally proud of the new terminal as Adderley.

He says: “The genesis of today’s success story lies in the deep-rooted ties between Canada and Bermuda.

“Built upon the kinship of our two countries, the Canadian Commercial Corporation (CCC) and the Government of Bermuda partnered with us to develop this much needed new facility.

“CCC – supported by the extended Government of Canada family – have been a true and valued partner – and their diplomatic approach has been a hallmark of the project’s success.

“Together, we mobilised nearly $400 million of private investment – drawn to the long-term promise of Bermuda – and the opportunity to play a part in the revitalisation of Bermuda’s economy.

“And through innovative thinking – we built and proved the model for how small airports can nevertheless achieve world class outcomes.”

Interestingly, BDA’s new terminal is the second public-private partnership (PPP) initiative in Bermuda after the method was used to finance the construction of a major new hospital on the island.

Traffic and route network

Infrastructure wise, the airport has never been better equipped for growth, and Adderley is in no doubt that passengers and BDA’s airlines will enjoy the benefits of the new terminal when COVID-19 is finally beaten, and air travel is back on the agenda.

As you might have expected, 2020 was particularly tough on BDA, which was forced to close for over three months from March 20 to July 1 due to the devastating impact of COVID-19.

The seasonality of its traffic demand didn’t help, with the darkest days of the pandemic overlapping with the start of the traditional May to September peak season for tourism in Bermuda, when BDA typically handles around 20 flights a day.

As a result, BDA’s passenger numbers fell by 80% in 2020 from 2019’s 884,000 to just over 180,000, and Adderley expects 2021 to be another difficult one for LF Wade International Airport, with the most optimistic scenario seeing the gateway reach around 45% to 50% of 2019’s traffic levels before a stronger recovery from 2022 onwards following the global vaccine roll out.

The top three airlines serving BDA in terms of services and market share are American (30%), Delta (25%), and JetBlue (18%).

With the US accounting for up to 80% of all passengers, it shouldn’t be much of a surprise to learn that New York and Boston are BDA’s most popular routes, followed by London in the UK.

Charlotte, Miami, Philadelphia and Atlanta are also popular destinations served from BDA along with Toronto in Canada, which is served by both Air Canada and WestJet.

British Airways operates the airport’s only non-stop long-haul service to London, and Adderley is hopeful that the recent switch of the route from Gatwick to Heathrow will benefit BDA as the decision makes it much easier for international travellers from Europe and Asia to connect to Bermuda.

One of the options currently being considered by the island to boost tourism numbers is extending the traditional May to September tourism season into October, as the weather in Bermuda is still mild, and the Bermudan travel industry believes that a pent up demand to travel post pandemic will prove incentive enough to make it worth the gamble.

With only 3,000 hotel beds across the whole island though – less than at one of the big hotel resorts on the Las Vegas strip – there is a clear limit on how big Bermuda can grow as a tourist and business destination.

However, Adderley believes that there is clear room for growth once the pandemic is over because of the appeal of Bermuda and the fact that Bermudans also love to travel – traditionally taking an average of two to three trips abroad each year.

“You have to remember that although Bermuda might be paradise, it is only 22 square miles, and we tend to get rock fever if we don’t take a trip once in a while,” jokes Adderley.

Bermuda’s large expat community is also another reason for the airport to be optimistic that air travel will be high on the agenda again soon. Indeed, the large number of Canadians working in Bermuda was the reason why WestJet launched services to Toronto, and Adderley believes that this could easily be replicated by other airlines in the future.

Prior to the pandemic, the addition of another non-stop service to Europe was high on the wish list of BDA’s route development team, and Adderley assures that it will be again when the timing is right.

He notes: “For now, we will have to settle for people connecting through London, and I am hopeful that BA’s switch to Heathrow and a new publicity campaign by the Bermuda Tourism Authority promoting how easy it now is for Europeans to get to Bermuda will boost passenger numbers.

“But, in the longer-term, we would like another non-stop service to Europe, and we hope to boost our short-haul network by growing our low-cost presence in the US and Canada.”

Next up for BDA

With the airport’s passenger handling facilities now among the best in the region, BDA is set to turn its attentions to the cargo side of the business, which Adderley admits are badly in need of a revamp.

Bermuda Skyport actually agreed to refurbish BDA’s cargo facilities as part of its concession agreement, and despite today’s far from favourable economic conditions, work is expected to begin on the project later this year.

The upgrade will include an expansion to the existing Customs administration facilities and the introduction of new refrigeration capacity for perishable goods.

The bulk of the 6,000 tonnes of cargo handled at BDA each year arrives on a Cargojet B757F aircraft which operates between the US and Bermuda five days a week on behalf of DHL, UPS, FedEx and a number of local couriers.

With a brand new passenger terminal and enhanced cargo facilities on the way, nobody can deny that LF Wade International Airport is looking towards the future with optimism and will be in a great position to develop and grow when the pandemic is finally over.

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Source: https://canadianaviationnews.wordpress.com/2021/05/05/bermuda-calling/

Aviation

Qatar Airways Reveals Business Class Ahead Of 787-9 Launch Tomorrow

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Qatar Airways has revealed its new Boeing 787-9 business class cabin. The reveal comes ahead of the type’s entry to service flying on its Doha to Milan service tomorrow. The cabin of the Boeing 787-9 has been kept a closely guarded secret by the airline following the first Boeing 787-9 delivery over a year ago.

Qatar Airways, Boeing 787-9, Business Class
Qatar Airways will debut the Boeing 787-9 on passenger services tomorrow. Photo: Qatar Airways

Qatar Airways’ business class product is widely regarded as one of the best worldwide by many travelers. However, the seat doesn’t quite fit onboard the slightly smaller Boeing 787-9 cabin. We’ve been patiently waiting to find out what seat would be placed on the aircraft, and it seems as though that patience has finally paid off.

30 business class seats

Qatar Airways’ Boeing 787-9 will seat a total of 311 passengers. While rival airline Emirates recently launched its fourth onboard cabin, Qatar will only offer two cabins on its 787-9. The airline’s CEO recently told Simple Flying that premium economy wouldn’t happen, but we could see a new first class cabin one day.

At the front of the cabin, passengers will find 30 herringbone business class suites in a 1-2-1 configuration. Each suite will have direct aisle access, and a sliding door will isolate the seat from the main cabin. The seat can easily be turned into a 79-inch flatbed. All of the seats face away from the middle of the cabin towards the windows.

Qatar Airways, Boeing 787-9, Business Class
The new QSuite will be in a 1-2-1 herringbone configuration. Photo: Qatar Airways

Commenting on the new cabin, Qatar Airways Group CEO Akbar Al Baker commented,

“The new Business Class Suite sets yet another industry standard with a uniquely private experience for premium passengers travelling with us…. Our passengers deserve the best and I am confident that they will appreciate the larger Dreamliner variant for its unmatched comfort in the sky.”

What about economy class?

Behind the business cabin, passengers will find 281 economy seats. The airline uses seats created by Recaro for the cabin, with each offering a 13-inch touch screen display. The airline is still keeping the full details of the economy cabin under wraps, including the seat pitch and complete configuration.

Stay informed: Sign up for our daily and weekly aviation news digests.

First flight tomorrow

It seems that Qatar Airways has already been using its fleet of Boeing 787-9 aircraft for cargo flights. Tomorrow, the airline type will operate its first passenger flight for the airline. The aircraft will debut on flight QR127 from Doha (DOH) to Milan’s Malpensa Airport (MXP) tomorrow. According to ch-aviation.com, the airline has already taken delivery of seven Boeing 787-9 aircraft, ranging between 1.57 and 1.81 years old. It’s not currently clear which of the seven aircraft will operate the passenger flight tomorrow.

Qatar Airways, Boeing 787-9, Business Class
The aircraft’s first passenger flight will operate to Milan’s Malpensa Airport tomorrow. Photo: Qatar Airways

Following the Milan Launch, the airline is also planning to fly the Boeing 787-9 to Athens, Barcelona, Dammam, Karachi, Kuala Lumpur, and Madrid. The airline has another 23 Boeing 787-9 aircraft on order. Along with its Boeing 787-8 fleet, the airline will have 60 Boeing 787 Dreamliner aircraft once deliveries are complete.

Are you keen to see the Qatar Airways Boeing 787-9 finally enter passenger service? Let us know what you think and why in the comments below!

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Source: https://simpleflying.com/qatar-airways-reveals-787-9-business-class/

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American Airlines Celebrates 80 Years of Service to Canada

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American’s first ever international flight from Buffalo, New York to Toronto operated June 24, 1941, on a Douglas DC-3 aircraft.

TORONTO, June 24, 2021 /CNW/ – On June 24, 1941, American Airlines operated its first-ever international passenger flight from Buffalo, New York, to Toronto, Canada. The aircraft operating this historic flight was a Douglas DC-3 aircraft with 21 customers onboard.

Eighty years later, and despite the toughest year on record for the aviation industry due to the coronavirus (COVID-19), Canada remains an integral part of American’s international network. The carrier has provided critical service during the pandemic from four airports: Calgary (YYC), Montreal (YUL), Toronto (YYZ) and Vancouver (YVR). Three additional stations, Halifax (YHZ), Quebec (YQB) and Ottawa (YOW), are scheduled to resume operations in Spring 2022.

“I want to thank and congratulate our incredible team members in Canada who have formed our proud history operating our Canadian routes for 80 years,” said José A. Freig, American’s Vice President of International Operations. “Our first flight to Toronto paved the way for our international network expansion, I am grateful to our customers, Toronto Pearson Airport, and our team members for being part of this remarkable journey.”

“Toronto Pearson is proud to be a part of this historic milestone for American Airlines,” said Craig Bradbrook, Chief Operating Officer at the Greater Toronto Airports Authority. “Over the last 80 years, Toronto Pearson has grown to be Canada’s largest airport, and our strong partnership with American Airlines has been key to our growth story. This partnership will remain vital as travel restrictions begin to ease and we work collaboratively to continue prioritizing health and safety when welcoming back passengers.”

Other key milestones for American this summer include 39 years of service to London, including 30 years of flying to London Heathrow (LHR); 25 years of service to Rome (FCO); 20 years of service to Aguascalientes, Mexico (AGU); and a decade of service to Morelia, Mexico (MLM).

American Airlines Canada Summer Schedule:

Origin Destination Frequency
Toronto (YYZ) Charlotte (CLT) 2x Daily*
YYZ Chicago (ORD) 1x Daily*
YYZ Dallas-Fort Worth (DFW) 1x Daily*
Calgary (YYC) DFW 2x Daily*
Montreal (YUL) CLT 1x Daily*
Vancouver (YVR) DFW 1x Daily*
*Schedules may vary

Restarting international travel safely

American is committed to the safe reopening of travel and has been working directly with policymakers at all levels as they work to establish acceptable travel protocols.

“We’re eager to build back our service to Canada as the recovery from the pandemic progresses,” said Nate Gatten, Senior Vice President of Global Government Affairs for American Airlines. “As Canadian officials consider the path forward for travel and deliberate the easing of restrictions still in place, American stands ready to reconnect friends and family, enable long-awaited getaways, and support the economic connection between the U.S. and Canada ― all with an unwavering focus on the health and safety of our customers and team members.”

American was the first U.S. airline to introduce VeriFLY, a mobile health passport which helps customers understand and verify their travel requirements. Customers can use the free VeriFLY app when travelling on American from all international destinations to the U.S.

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Source: https://canadianaviationnews.wordpress.com/2021/06/24/american-airlines-celebrates-80-years-of-service-to-canada/

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From August United Crew Will Need Full Vaccinations To Operate High Risk Legs

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Earlier this week, United Airlines confirmed that crew members would need to be vaccinated in order to operate flights to some countries. The airline will enforce mandatory vaccination on specific high-risk routes to areas considered to be COVID-19 hotspots. The new policy will come into force in August.

United Airlines will require a fully-vaccinated crew on flights to high-risk areas. Photo: Denver International Airport

At the start of this year, United Airlines CEO Scott Kirby caused a certain amount of uproar for suggesting that airport and airline crew should have mandatory vaccinations. Many disagreed, saying that while vaccines should be encouraged, they shouldn’t be forced. Other major US airlines, including Southwest, Delta, and American, did not show as much enthusiasm.

Instead of making vaccines mandatory, United did the next best thing, offering both staff and passengers incentives to take the vaccine. Earlier this month, news broke that the airline will require all new hires to be vaccinated.

Now, United is saying that some crew members will, in fact, need to be vaccinated to fly certain routes.

The airline hopes it won’t have to add any more countries to the list. Photo: United Airlines

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Which routes are high-risk?

According to Reuters, crew members will only be allowed to operate flights to high-risk areas if they are vaccinated. Currently, the destinations United considers dangerous are; India, Brazil, Chile, Peru, Colombia, and Argentina. However, this list may soon also include China and Taiwan. Which countries make the list and which don’t will be based on government advice.

From July 31st, crew members on any flight to these destinations will need to be vaccinated. The following day, all pilots will also need to be vaccinated. While the airline is reportedly hopeful that the list will shrink, new variants mean there is a chance more areas become high risk.

Reaching a deal with unions

Just last month, United concluded talks with the pilots’ unions, stating that the airline could not make vaccines mandatory. However, the airline can financially reward pilots who do choose to have the COVID-19 vaccine. Crew members who choose to be vaccinated can take extra vacation days. Furthermore, pilots can get an additional 13 hours of pay.

The airline also agreed it would not require unvaccinated pilots to operate flights to countries that require vaccinations. As vaccine border requirements around the world change, this could cause issues with work schedules.

Most of the airline’s pilots and cabin crew are already vaccinated. Photo: Getty Images

In principle, United’s new policy should cause too many changes; it’s just another factor to consider when planning which pilots fly which routes. But issues could arise if countries change their entry requirements at short notice. Although since around 85% of the airline pilots have already been vaccinated, it won’t be hard to find a pilot that can fly.

Mandatory vaccination remains a controversial topic, with some insisting “no jab, no job,” while others say forcing people to have a vaccine is asking for legal trouble. Although CEO Scott Kirby hasn’t got his mandatory vaccination, this appears to be the next best thing.

What do you think of United’s policy? Should more airlines implement a similar scheme? Let us know your thoughts in the comments.

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Source: https://simpleflying.com/united-crew-fully-vaccinated-risk-sectors/

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Another Neeleman Airline Cracks The Free WiFi Conundrum

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Azul has become the second Neeleman-founded airline to bring its customers fast and free WiFi. The airline launched ‘Azul WiFi’ earlier this month, bringing free inflight connectivity to passengers on at least 17 of its domestic aircraft. With this, the airline is following in the footsteps of Neeleman’s US airline JetBlue, which is well known for its fast and free Fly-Fi connectivity offering.

Azul A320 neo
Azul is offering free WiFi for domestic passengers. Photo: Azul

Free WiFi for more passengers

As more airlines equip more of their fleets with inflight connectivity capabilities, the barrier to giving everyone this service for free remains. Delta Air Lines has been chasing a solution for free IFC for years, a quest that has seen it break its exclusivity with Gogo in a bid to find a more suitable supplier.

Delta pitched up with Viasat as a new provider, in the hope that this high-speed Ka-band provider would be capable of meeting its free WiFi needs. Viasat is already proven to be capable of delivering connectivity with enough capacity to make it free, as it has been providing JetBlue’s fast and free FlyFi since 2013.

Now, another Neeleman-founded airline is leveraging the power of Viasat’s high-speed satellite service to give its customers unrivaled inflight connectivity free of charge. Azul is currently offering free WiFi on 17 of its domestic aircraft, with plans to roll this out to more than 80 additional aircraft.

Azul Embraer
Azul has WiFi on some of its Airbus and its two E2 jets. Photo: Azul

First domestic Brazilian airline to offer free WiFi

With this move, Azul becomes the first airline offering free WiFi to its domestic customers in Brazil. Currently, the service is equipped on 15 of the airline’s A320neo and A321neos, as well as two Embraer E195-E2s, according to PaxEx.Aero. the airline has an agreement in place to equip more than 100 aircraft in total with Viasat WiFi.

Azul’s free WiFi will offer general web browsing capabilities, as well as social media and messaging. In order to maintain enough bandwidth for everyone, it is not currently allowing streaming. Despite this, is remains the only Brazilian domestic airline to offer WiFi for free.

Marco Barbosa, Azul’s Director of Customer Experience, commented on the offer, saying,

“We intend to make our customers’ onboard experience even more complete. For years, people needed to disconnect from the world while flying, but now, for those who are Blue Customers, Airplane Mode will be completely different and will revolutionize the way of flying, bringing together various in-flight entertainment options, including our established live TV.”

Embraer new livery
The airline is keen to differentiate itself from the competition. Photo: Embraer

Following in the footsteps of JetBlue is no big surprise from Azul. The airline has frequently tried to differentiate itself from the competition with a superior product and service, just like its North American neighbor. But what of Neeleman’s newest startup Breeze?

At present, none of the Breeze fleet is WiFi equipped, but the airline has been noted to be in talks with multiple IFC providers. Perhaps, in the not-too-distant future, we’ll see free WiFi for Breeze customers too.

This article is brought to you by Simple Flying Connectivity, a category on Simple Flying dedicated to inflight connectivity. Click here to read all of our inflight connectivity content.

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Source: https://simpleflying.com/azul-free-wifi/

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