ICDP managing director Steve Young has asserted that the agency retail model is the “most water-tight” way to deliver the omnichannel retail experience that modern car buyers expect.
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- Source: https://www.am-online.com/news/market-insight/2022/03/17/am-podcast-agency-is-the-most-water-tight-way-to-deliver-omnichannel-car-retail
