If you find an issue during the use of Citrix virtual apps and desktops, this will definitely cause frustration and affect your productivity. Therefore, an organization should always try to resolve an issue immediately, otherwise, it can negatively affect the Citrix user experience. It is always important to instantly recognize the root cause of the issues that can impact user experience. The use of real-time performance data is very crucial for Citrix monitoring and troubleshooting. In this article, we will explain to you some common Citrix performance issues and provide effective guidance to resolve the issues.
Most Common Citrix Performance Issues:
The most common Citrix performance issues are – i) an excessively long time for logon, ii) a long time to launch an application, iii) session takes a long time to start or fails repeatedly iv) connection issues, v) high protocol latency, and vi) bandwidth limitation. These issues not only affect the productivity of the users but also make them frustrated. In order to resolve these issues, one needs to find out the root cause of these issues using real-time performance data.
How to Monitor and Resolve the Citrix Performance Issues?
In order to provide the solution for the issues, the Citrix administrators need to identify the issues quickly across several layers. For instance, one should check from datastores and hypervisors to delivery brokers, Citrix ADC appliances, VDAs, and VMs and the path to particular user processes and sessions where a performance issue is witnessed.
Troubleshooting Tools:
Understanding logical views of complicated environments are essential to resolve the issues. Therefore, the administrators should use troubleshooting tools for rapid and precise interventions. With the help of these tools, the administrators can make a comparison of Windows configurations between the non-working server and the working server. This comparison will help them identify the element that is causing the issue. The administrators can check the Windows registry, services, file system, and update and installed programs with the help of these tools.
Management of several Citrix Virtual Desktops and Apps:
The management of several Citrix virtual desktops and applications is a significant management challenge for an enterprise IT environment. A streamlined management experience is essential to obtain irrespective of the edition or server farm. Therefore, the administrators should work towards achieving this management experience.
End-User Support:
The administrators should support the end-users in their basic actions, such as “send message’ and “logoff”. Apart from making these actions issue-free, the users should also be guided for a variety of contextual management actions. The administrators should enable an effective application to get rid of user-related issues.
Historical Reporting and Analytics:
Sometimes, a user may report about the previous performance issues that occurred a few days earlier. In this circumstance, the Citrix administrator should be able to find out which server was working at that time to launch the application. In order to determine this, the administrator should have the access to historical user session data, report on performance analysis, Citrix logons, usages of applications, etc. Therefore, the tools for historical reporting and analytics are essential to understand Citrix user experience, user activity, application activity, system health, resource consumption, and licensing.
Therefore, in order to improve the productivity of the Citrix users and offer them a frustration-free environment, the Citrix administrators should consider these things.
Source: Plato Data Intelligence: PlatoData.io
