When it comes to streamlining your sales & customer data, the very first approach that tempts business leaders is Salesforce. Salesforce helps enterprises to stay ahead of their competitors and improve their customer experience which in turn to attain maximized business results. Today, many businesses believe in Salesforce CRM (Customer Relationship Management) to transform their business structure and to ensure better productivity ahead.
Achieving faster results with productive growth requisites a smarter system configuration, innovative development, and efficient integration. Prior to integrating Salesforce several things lie to consider and implement just to achieve sustainable business practices. If your Salesforce is not implemented adequately, it may not help you to drive your operational effectiveness.
Here are common Salesforce integration mistakes that most of the companies embrace along with useful ways to avoid them:
Lack of Planning & Analysis
Many businesses adopt Salesforce in a hurry without analyzing and planning their personalized needs which in turn, they lead their businesses toward failure. As a result, they do not get able to leverage and make effective use of it. Sometimes, it becomes a time-consuming ordinary solution that you can roll-out even without Salesforce too.
For every distinct business and industry context, the planning and analysis process may vary. So, determine your business values, core processes, and areas that can be ameliorated, improved, or accelerated. Also, ensure Salesforce consulting from any acclaimed Salesforce development company like Infoxen.
Not Availing A Proper Salesforce Customization
Most of the businesses do not avail customization while integrating Salesforce with their existing system, database, or software. Obviously, every business imbibes a different set of practices, requirements, and business models. Availing Salesforce without proper customization seems like you are restructuring your business with this CRM rather than simplifying it.
Salesforce is a powerful CRM solution that comes with an array of features, extensive functionality, and rich customization opportunities for every scale of enterprise and business context. If you do not customize your Salesforce as per your defined working approach, standard methodology, and quality practices, you may not be able to make a bonzer use of it. So, make sure that you are customizing your Salesforce as per your defined and involved navigation in terms of customer management, process automation, data streamlining, and more.
Not Educating Your Employees
Once you get to learn to operate the Salesforce CRM, it’s easy to use and handle but there may be certain features that could be a challenging deal for your employees. And going ahead with the thought that your employees will be familiar with Salesforce after successful implementation can be a big mistake for your business.
Your sales or customer management team needs space and sufficient time to perceive and make effective use of a newly configured system. Learning things from their own end can be a time-consuming and complicated process for them. Hence, it is vital to arrange proper training to your employees’ post-implementation, so they can grab things in a gradual manner and can handle this CRM in the best possible way.
Improper Data Migration
During Salesforce integration, there is always a necessity of data migration while removing the data duplication and cleaning the unnecessary data from your old system. If you fail in doing so, you may suffer post-integration. If you make a mistake and migrate the incorrect, incomplete, or a portion of data, you may find difficulty after implementation as nothing can be reversed thereafter and your purpose of integrating automated CRM will be aimless.
Data is eternally crucial and when it comes to migrating your data from your existing platform to the newly configured system, it requires adequate care, security, and integrity. So, make sure that there is no duplication and redundant data exists. As nothing can be undone once the implementation is finally performed. Though Salesforce comes with certain powerful tools, that can help to recover your data damage which can be performed by an expert Salesforce consultant you outsource.
Not Hiring A Salesforce Consultant
After a successful Salesforce implementation, certain features and tools can be a challenging deal for your workforce. In such a condition, either they can learn things at their own pace which can be a time-consuming process or else you can kick-start your operational movement with this business-strengthening CRM by outsourcing a Salesforce consultant. Besides, there will be several areas that you need to undertake to eliminate the redundancies and complications from the very first day. Thereby Salesforce could be a complicated deal for your business rather than simplifying the whole.
Having an industry expert consultant at every step of your implementation even after the post-deployment can ensure a proven success for your business. A consultant can perceive your business domain, suggest the best possible solution catered to your business needs, and can bridge the skilling gap which in turn helps your business to smoothly drive customers and ensure more enlarged sales volumes
Failing To Serve Personalized To Your Customers
Since today’s customers are swiftly transforming their changing buying behavior and if you are failing to offer a personalized experience to your customers, you may face your customer diversion. Though Salesforce comes with the functionality and navigation that encourage businesses to serve personalized to their customers as well as support them in a personalized way.
So, perform a proper market evaluation, customer analysis, and customize your CRM accordingly. Salesforce CRM is a powerful platform that can be customized as per your distinct business needs and context. This will help to remain competitive in your targeted geo-locations and ensure customer satisfaction and sustainability which is the ultimate goal of your business.
Not Choosing A Right Salesforce Implementation Partner
Do not outsource Salesforce services in a hurry. Perform adequate research while finalizing the perfect one or else you will end up with a solution which is not a fruitful deal for your business. It will be like another software solution.
Make sure your Salesforce partner must have the caliber to understand your business context and pain areas to work on, and can offer the customized solutions addressing your core business necessities.
Leveraging the powerful capabilities of Salesforce CRM, your chosen agency should be capable of enabling simplification, automation, and innovation in your business. A right partner can help you to streamline your operational processes, effectively drive your sales strategies, innovatively roll-out your customers, and efficiently manage your finance.
Salesforce is a powerful and business bolstering platform to build customer-driven and sales-driven applications while uplifting the customer experience and raising the brand values. Hence, modern businesses are leveraging a number of Salesforce services encompassing Salesforce consulting, implementation, customization, app development, administration, and more to simplify their customer allied practices and trigger their selling process.
They want to cancel their subscription? OK I don’t need them!
You are building a product and you put your hurt and soul into it. You’re rewriting the details, crafting perfect pixel design, generating leads, ads campaigns, cold outreach, and publishing on all channels.
You present a perfect demo, onboard a new subscriber, and then he churns.
At that point you get mad and start making excuses:
- “they don’t understand the product”
- “they were using it wrong anyway”
- “their business sucks”
- “I don’t need them”
But honestly, YOU DO.
I went through the same process but eventually realized that:
A subscriber that wants to cancel the service actually tells me a lot about how the product can grow.
Once you reveal churn hidden opportunities, you can take action to prevent churn and make your way to the holy grail of negative churn.
It makes sense – positive growth depends on having CAC/LTV metric, it’s as simple as that. You are already spending a lot of greens on CAC but how much are you spending to increase LTV?
Let’s say you have 1,000 subscribers paying $10 monthly subscription = $10,000 monthly revenue.
Assume your monthly churn rate is 6% so the next month you will have 940 paid subscribers and $9,400 in revenue, and the month after that – 883 paid subscribers and $8,830 in revenue.
If you run the calculation until the end of the year, you will see that on month 12 your monthly revenue is $4,760. Let’s see what happens to your LTV if you lower your churn rate from 6% to 1%: In the first month you will have the same $10,000, but at the end of the year your revenue will be $8,860.
Your LTV went from $4.76 to $8.86 -> that’s a 86% increase!
The article is written with love by me, the founder of Churndler.
Your analytics should tell you everything.
Tools like Google Analytics are incredibly valuable for businesses. Once you’re setup, you’ll have everything you need to analyze your performance data properly. Instead, many companies have realized that their analytics tools have introduced a lot of unexpected problems.
They’re not getting the kind of value they need.
That’s the good news. Most companies think their data is clean; that they’re making good decisions with the data they have. Most of these companies are wrong; they just don’t know it yet. This is why companies need analytics consulting. They don’t know what they don’t know.
Today, I’ll show you how to find the right analytics consultant for your business.
4 Ways an Analytics Consultant Can Help Grow Your Business
Many companies make the wrong assumptions. Using a tool like Google Analytics, clients think all they have to do is drop the tracking code into their web pages, log into their account, and begin analyzing their data. It sounds easy, but it often isn’t.
There’s more to it than that.
This is why you need an analytics consultant. With the right consultant, you’ll have the education you need to grow your business. You’ll be able to pull insights out of your data using a variety of methods. Each of these strategies is important because they have a cumulative effect on your business.
Here are four ways analytics consulting can help you grow your business.
1. Exclude spam traffic via bots, scrapers, and spiders
How much of your traffic comes from real visitors? How much of it comes from bots, scrapers, and spiders? According to Imperva, almost half of all internet traffic is non-human. In 2014, Google introduced an obscure setting that enables you to filter out bots and spiders listed in IAB’s Interactional Spiders and Bots list. This low-key setting is buried in Google Analytics, but it’s incredibly important; many small businesses still aren’t aware of this setting.
You’ll also need help to filter out referral spam.
Referral spam is basically fake website hits; these bots, scrapers, and spiders land in your site. Site owners send their spam to your site. They hope you’ll see these referrals in your Google Analytics account, clickthrough, and visit their site.
This junk traffic poisons your data.
It gives you false readings based on inaccurate data. Your site may be more or less profitable, depending on your visits-to-spam ratio on your site. This isn’t something many businesses watch for in their analytics reports.
A good analytics consultant will consistently filter the variations of spam traffic (e.g., direct spam traffic, referral spam traffic, etc.) out of your reports, so you get a clear picture of your marketing performance.
2. Help you analyze your data properly
A lot of companies don’t know how to analyze their data properly. According to Forrester, between 60 and 73 percent of a company’s analytics data goes unused. Companies collect lots of data on customer activity, but they aren’t using it, why?
There are lots of reasons.
- Companies don’t know what they have
- Companies aren’t aware of the value of their data
- They don’t know how to evaluate or analyze their data
- Their data isn’t available to those who can use it
- There’s too much data to go through and not enough time to use it
Think about it.
Right now, your company has valuable data about your customers. This is data you can use to attract more customers, lower expenses, grow faster, jump ahead of competitors, etc.
If you’re unaware of the data, you can’t use it.
A good analytics consultant will help you analyze your data properly, showing you what you have and how you can use it to grow your business.
3. Identify the list of problems you’re trying to fix
Your data isn’t as valuable without context.
If you know the problem you’re trying to solve, you have a pretty good idea of the answers you’re looking for in your data.
That’s the problem though.
A lot of companies treat their analytics tools as a technology issue. They focus their attention on the obvious issues like hardware or software. They rarely treat their analytics as a question and answer tool. That’s exactly what it is, though.
Target had the right idea when they started their analysis with a problem/question.
Remember the story?
“If we wanted to figure out if a customer is pregnant, even if she didn’t want us to know, can you do that?” It’s a creepy story that shows the power of questions and problems. A great analytics consultant will help you discover the issues you’re trying to solve and the questions that need answers.
4. Focus your attention on the metrics that explain why
Analytics tells you what happened — what visitors did when they arrived on your site, the ads they responded to, what they read most often, etc. It doesn’t tell you why visitors do the things they do. Understanding what is important, but it’s more important to understand why something happens.
Focusing on the right metrics is the answer.
The right analytics consultant will help you answer the “what” — basically looking in the rearview mirror. But they’ll also help you look ahead; They’ll dig deeper, showing you the why behind visitor and customer behaviors.
Your analytics consultant should provide you with the education and support you need to squeeze more value out of your data.
How to Get Started With an Analytics Consultant
Avinash Kaushik has a three-step framework he uses to help analytics consultants support their clients. He calls it Data Capture. Data Reporting. Data Analysis. The nice part about this framework is the fact that it’s easy for both clients and consultants.
Consultants can use each of these buckets to analyze your goals, objectives, and the results they want to accomplish with each.
You’re basically goal setting with this framework.
Here’s a closer look at each of these three buckets and the goals for each of these.
- Data Capture: Work in this bucket is focused on audits or updating data capture methods (e.g., updating, editing, or customizing tags). This step is especially important because it determines the quality of what comes afterward. If you’ve done a good job with your data capture methods, you’ll have accurate data and reporting you can use for your analysis.
- Data Reporting: Your consultant sets up the reports you need on the intervals required. Your consultants help you identify the reports you’ll need, and they provide you with the reports you need regularly.
- Data Analysis: This is what Avinash calls an open-ended assignment, but it’s one you’ve provided to your consultant. You’re asking them to answer specific questions for you — your consultant should be able to show you what to measure, what your data is saying, what to do based on your data, and why you should do it.
Here’s what this means for you.
You’ll want to find an analytics consultant or agency that can handle all three steps in this framework. This also means you’ll need a clear idea of problems you’re dealing with ahead of time.
Measuring the ROI of Analytics Consulting Services
Many companies don’t understand analytics.
If you don’t understand analytics, that’s okay; you just need to know whether you’re generating a return on your analytics investment. According to Nucleus Research, analytics returns $13.01 for every $1 invested.
This obviously much easier if your consultant is focused on the data analysis bucket. Suppose they’ve made several data-driven improvements to your site over three to six months. Their recommendations have lead to an increase in revenue, profit, or a return on investment for you. They should be able to verify your return on investment using the worksheet I’ve linked above.
The good news is the fact that analytics, as a discipline, is data-driven.
Checklist For Finding the Right Analytics Consultant
Choosing the right analytics consultant requires a very different set of skills. If you’re working with an independent analytics consultant, you’ll need to approach this in one of two ways.
- Choose a consultant with all of the skills needed to perform across all three buckets (data capture, reporting, analysis).
- Choose an agency with analysts and implementation specialists needed to generate the results you need.
Here’s a list of the skills needed for each of the three roles in your buckets. Avinash breaks these skills down in detail in his web analytics consulting framework post.
Here’s a quick summary.
- For the data capture bucket, your consultant should have the skills of an implementation specialist. They’re experienced with tag managers; they understand data dimensioning and working knowledge of tracking variables.
- With the data reporting bucket, your consultant should be familiar with report creation in your analytics platform; they should also have a master list of the custom reports you’ll need for various options. It’s also ideal if your consultant has a working knowledge of his own set of customizations.
- For the data analysis bucket, your consultant should be a web analyst. Your consultant should be comfortable with advanced statistics and analytical techniques. They should be experienced in descriptive, diagnostic, predictive, and prescriptive analytics.
If you’re working with an independent consultant, they should be an industry veteran with the skills I’ve listed above. If you’re working with an agency, they should have employees with the skills for each bucket. If you have implementation specialists, you can handle data capture and possibly reporting.
Just make sure they’re a fit for that role.
Many companies aren’t familiar with analytics consulting. They’re not entirely sure how analytics impacts their organization. That’s okay, as long as the ROI is there.
Using a tool like Google Analytics, many companies assume that all they need to do is customize the tracking code, drop it onto their web pages, log into their account, and begin analyzing their data. It should be that easy, but it isn’t.
There’s more to it than that.
With most companies, their analytics data goes unused, they collect lots of data on customer activity, but they don’t know how to squeeze value out of their data. Analytics consulting can help you evaluate your performance data properly. Choose the right team, and your data will tell you what you need to know.
10 Tips For Writing a Winning LinkedIn Headline
LinkedIn’s 690 million members include 180 million senior-level influencers, 63 million decision-makers and 10 million C-level executives.
Hence, there are a lot of influential people on LinkedIn that have hiring power and purchase power. Whatever you hope to achieve from using the network, you’ll want to make a good impression.
Your headline is the first thing that people see aside from your profile picture. It’s how decision-makers will find you. It’s how you get people to notice you and what will make them want to visit your profile to learn more. Thus, it’s safe to say your headline is pretty important.
So, I thought I’d share my top tips for creating an effective headline with you. But, first, let’s look at the basics:
What is Your LinkedIn Headline?
Your headline is the tagline that appears under your name on LinkedIn and at the top of your profile page. The headline used to be limited to 120 characters. But, here’s some good news, LinkedIn extended the headline to 220 characters in 2020. So, you have a little more space to sell yourself, share your vision or whatever it is you’d like to express via your headline.
What Makes a Winning LinkedIn Headline
There are some important criteria for creating an impactful headline. The best LinkedIn headlines do the following:
Make Use of Keywords
Keywords aren’t the only thing your headline should include. But they are key to helping the right people find your profile. Keywords can include your job title, skills and areas you specialize in. Place keywords towards the beginning of your headline and then expand with further information.
Express Your Value
Expressing you or your company’s value means sharing more than the tasks you carry out. Your headline should be driven by the benefits of the services you provide and the kind of results you achieve. For example, rather than saying you do tax planning, you’d say you help businesses to save money.
A winning LinkedIn headline is one that stands out from the crowd. Think about how many people do the exact same job as you or offer similar services. You can give yourself a competitive edge and encourage more people to visit your profile by making your headline different.
Help You Meet Your Goals
You need to think carefully about why you’re on LinkedIn and what you hope to achieve. This should inform what you include in your headline (and the rest of your profile). If you’re not sure about what you can accomplish on LinkedIn or how to go about it, you may wish to speak with a social media consultant.
Now let’s look in more detail at exactly how you can create a winning headline:
1. Get Inspiration
By default, LinkedIn uses your job title and employer as your headline. What a snooze fest. If you want to do better, the first step is to get inspired.
Search for people in your field or who have similar roles to you. Take a look at how they’ve formulated their headlines. See what appeals to you and what doesn’t. Of course, you shouldn’t just nab somebody else’s headline. But, doing this will help you come up with ideas for how you want your headline to appear.
Also, pay attention to those who appear at the top of the search results for your industry. What keywords do they use? Note these keywords as they likely contribute to why these pros are doing so well in the search results.
2. Ask Yourself These Questions
When you decide to upgrade your LinkedIn headline to maximize its impact, it’s a good idea to have a little brainstorming sesh. Here are some questions that will guide you when you’re coming up with ideas:
- How would you describe yourself to a new colleague if you only had five seconds?
- What makes you different from others with the same job title?
- Why should users click on your profile?
- What are your most in-demand skills?
- What are your biggest accomplishments?
- What makes you unique?
3. Choose the Right Keywords
Include relevant keywords in your headline so that you appear in more search results.
To do this, you’ll first need to think about who you want to find your profile on LinkedIn. A recruiter? A potential lead? Influencers you hope to connect with? And so on…
This will guide you in figuring out the right keywords to use. For example, you may include your specific skills or specialisms to get found by recruiters with the most relevant job opportunities.
In this example, we don’t just have a “developer”, nor do we just have a “chatbot developer”, the user goes even more specific with the terms “Facebook Messenger Marketing” and “Automation Practitioner”:
Whereas, if you’re using LinkedIn to network and boost your authority, you may want to use broader terms. Your job role might be “Artworker” but in order to be found by more people, it’d be a very good idea to include the term “Graphic Design”.
4. Include Your Unique Selling Proposition
Keywords alone aren’t enticing enough to get users to visit your profile. State the value that you provide by doing what you do, in particular something that makes you stand out from the crowd.
There’s a simple formula you can use to express this: I help X do Y by doing Z. Here’s an example from an accounting consultant:
When she says “I help women build profitable businesses”, she outlines the beneficial results of her work, not just the tasks that she performs. You should do something similar.
You can also use data to drive your point home. Here an email marketer shares the average results he achieves:
There are tons of relevant data points you could include to prove your value, such as the number of customers you’ve helped achieve a particular outcome or the results of an impressive case study.
5. Share Your Achievements/Credentials
When you make self-aggrandizing claims on LinkedIn, people will either think you’re arrogant or full of it. Instead, you should go by the old adage, “Show don’t tell”. Show that you’re great at what you do via your achievements or credentials.
What’s your most impressive achievement? Have you won an award perhaps? Been featured on top media outlets? Sold a bunch of books? Grew a well-known company? Those are the kind of things you’ll want to share.
This professional shares the fact that he’s been a LinkedIn Top Voice honoree four times and sprinkles in some serious social proof by mentioning his work with Mark Cuban:
Furthermore, certain credentials that are recognized by people in your industry will give you clout. For example, in the marketing world it’s good to be Google-certified, like this pro:
Share credentials relevant to your position to show that you’re not just messing around, you really know what you’re doing.
6. Use Natural Language
Keep your headline free of jargon, particularly if you’re using LinkedIn for sales or lead generation. If a prospect doesn’t understand what you’re selling, you won’t have much luck.
Similarly, make your job title clear and simple unless you’re seeking a specific job role. Again, users you want to connect with may not understand what you do. Even if you think the term “Business Development Manager” is clear, trust me, simplifying it to “Sales Manager” is much more transparent.
Also, avoid buzzwords. After a time, every Tom, Dick and Harry will be using the same trendy terminology to describe their services. Thus, your words become meaningless.
And saying that you’re a “Guru”, “Ninja” or “Wizard” is a bit cheesy and old-fashioned. It won’t help you in the search results either. When was the last time you searched for a ninja on LinkedIn or anywhere for that matter?
Try to use simple, everyday language to explain your role or value proposition. Here’s an excellent example from a marketing professional:
Her target audience, small businesses, may not be familiar with or fully understand industry terms so she offers a straightforward, benefit-driven value proposition.
7. Don’t Put “Unemployed”
Even if you’re currently looking for a job, you shouldn’t put “Unemployed”, “Seeking New Opportunities” or similar in your headline.
The thing is, recruiters or companies aren’t searching for the term “Unemployed” on LinkedIn. You only get a couple hundred characters for your headline, so it would be better to utilize that space for keywords that they are likely to search for, and your experience, specialisms, credentials etc.
You can show that you’re looking for work on your profile instead. At the top of your profile, you’ll see a section that says, “Show recruiters you’re open to work”.
Simply, fill in details about the type of role you’re looking for and the location. You can even change the settings so that your current employers won’t see that you’re seeking work.
8. Share Your Mission
Maybe you’re not looking to promote yourself. Perhaps, you’re in the process of growing a startup or maybe you or your company are trying to achieve a wider goal that you want people to know about.
If this sounds like you, then you should definitely share your vision in your headline. In this example, the professional shares what he does “mass transit” but also why he does it “to reduce our carbon footprint and create a more connected community”:
You could use a similar formula. Start with the what and then go into the why. If you’re unsure about how to phrase your goals, you can always take inspiration from your company’s mission statement.
9. Show Your Personality
Like with any other social media platform, users skim through their LinkedIn feed, groups and even search results at speed. So, you need a headline that’s going to make somebody stop and take notice.
Get creative and use your headline to express your personality. Not only will it make you stand out but it’ll also make your profile memorable.
Here’s an example from an SEO manager with a quirky sense of humor:
Don’t worry, though. You don’t have to be the Kevin Hart of LinkedIn. There are other ways to express your personality via your headline. Perhaps, you want to project positive vibes or enthusiasm.
You could even share a little personal tidbit about yourself. Maybe you do PR during the day and rule at Settlers of Catan by night… This kind of thing will also help start conversations between you and new connections.
10. Keep Your Headline Updated
It’s easy to set and forget your headline. But to get the most from it you need to keep it up to date.
Firstly, be sure to add new skills, achievements, career developments and so on when they arise. Your skillset will develop over time and your headline should reflect this.
Moreover, you may wish to test the impact of your headline and update it accordingly. When you make an alteration, keep an eye on the number of people who have viewed your profile.
With LinkedIn Premium, you can also see who has viewed your profile. Therefore, you can discover if your headline is attracting who you want to attract or your target audience.
You can use your LinkedIn headline to get noticed by influential professionals and encourage more people to visit your profile. A winning headline combines relevant keywords and your unique value proposition.
Don’t forget to think carefully about who you hope to attract with your headline. And don’t be afraid to sell yourself as long as it doesn’t come across as too boastful.
Take the first step towards creating a great LinkedIn headline. Do some research to see what works well in your industry and brainstorm ideas for your own headline.
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